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if("ticket"===t.properties.formType){const{answers:s}=e.data.properties,{fields:i}=t.properties,{fields:c}=Sn(i,s),d=a.getApplicationState();let p=null,l=null,u=null;switch(dt("ticketForm",a).mode){case"helpdesk":{var r;const e=ta(),a=Ya({hdLicenseID:null==(r=d.config.properties.license[e])?void 0:r.hdLicenseID,group:d.group,pageUrl:d.page.url,form:(n=t.properties,rr(nr(n))),answers:c,additionalInfo:d.config.features.ticketForm.additionalInfo});p=pt(o.sdk.auth.getToken,a),l=e=>pr(e.id,a),u=aa;break}case"offline_message":{const{filledForm:e}=$(t,s);p=ha({customerStartingEvent:e,group:d.group}).then(e=>(ie(e),e)),l=t=>{var a,r;const n=ce(e=>"subject"===e.type,e.fields);return{id:t.thread,text:Cn(e),visitor:{name:(null==(a=ce(e=>"name"===e.type,e.fields))?void 0:a.answer)||null,email:(null==(r=ce(e=>"email"===e.type,e.fields))?void 0:r.answer)||null},...(null==n?void 0:n.answer)&&{subject:n.answer}}},u=(e,t,a)=>{a()};break}default:{const{filledForm:e}=$(t,s),{timeZone:r}=(new 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d={form_data:hn(t,a),ticket_id:n,text:s,visitor_name:o,visitor_email:i};c&&(d.ticket_subject=c),e.emit("on_ticket_created",d)})(a,n,c,l(r)),e.resolve(),lt(a,e.id)},t=>{u(t,a.localize,e.reject)})}else if("prechat"===t.properties.formType){const{answers:r}=e.data.properties,{fields:n}=t.properties;((e,t,a)=>{gn(e,"prechat",t,a)})(a,n,Sn(n,r).fields);const{filledForm:s,choosenGroup:i}=$(t,r),c=t=>{switch(t.code){case"SERVICE_UNAVAILABLE":return void P({withSystemMessage:!0,reason:"service_unavailable"});case"GROUPS_OFFLINE":return void y().then(e.resolve,e.reject);case"CUSTOMER_BANNED":case"GROUP_NOT_FOUND":return void l();default:e.reject()}},d=()=>ha({customerStartingEvent:s,agentFakeEvent:Pt(a,de),group:i}).then(e=>{ie(e)}).catch(e=>c(e));if(void 0!==i)return void Za(o,{groupId:i}).then(e=>{if("not_found"===e){const e=new Error('Group "'+i+'" not found (most likely it has been removed).');throw e.code="GROUP_NOT_FOUND",e}return e}).then(t=>{const r=a.getApplicationState().group;a.setApplicationState({group:i});if(!("online"===t))return Ve(a)?void d().then(()=>{a.setApplicationState({availability:"offline"})},c):void Promise.all([Ka(o,i),r!==i&&Xa(o,{groupId:i})].filter(Boolean)).then(e=>{let[t,r]=e;t.enabled?(mt(a,"ticketForm",r&&{mode:r}),a.updateView("Chat/ticketForm",t.form)):ut(a,"ticketForm"),a.setApplicationState({availability:"offline"})},t=>{"CONNECTION_LOST"!==t.code?l():e.reject()});d().catch(c)},t=>{"CONNECTION_LOST"!==t.code?l():e.reject()});d()}else if("postchat"===t.properties.formType){const{answers:r}=e.data.properties,{fields:n}=t.properties;((e,t,a)=>{gn(e,"postchat",t,a)})(a,n,Sn(n,r).fields);const{filledForm:s}=$(t,r);i.sendEvent({chatId:pe(a),event:s,attachToLastThread:!0}).then(t=>{e.resolve(),lt(a,e.id,$a(a,t)),"rating"in r?I(a,r).finally(()=>S(a)):S(a)}).catch(t=>{if(t.message===ht)return Me(a,de,{forced:!0}),Ta(hr()).then(e=>Da(e));e.reject()})}else if("ask_for_email"===t.properties.formId){const{answers:r}=e.data.properties,{filledForm:n}=$(t,r);i.sendEvent({chatId:pe(a),event:n,attachToLastThread:!0}).then(t=>{e.resolve(),k(t)}).catch(()=>e.reject())}var n}),a.on("request_customer_token",()=>{o.sdk.auth.getToken().then(e=>a.emit("customer_token_response",e)).catch(e=>a.emit("customer_token_error",e))}),a.on("request_update_user",e=>{let{resolve:t,id:r,data:{properties:n,...s}}=e;if(a.getSessionUserId()===r){if(at(a)){const e=ya({name:s.name,email:s.email,sessionFields:n});i.updateCustomer(e).catch(e=>ke("update_customer_request_failed",e))}t()}}),a.on("request_set_user_properties",e=>{let{resolve:t,id:r,properties:n}=e;a.getSessionUserId()===r&&(at(a)&&i.setCustomerSessionFields({sessionFields:n}).catch(ua),t())});const ae=(e,t)=>{let{id:r,timestamp:n,threadId:s}=t;_n(a,e,n),a.setEventServerId(de,e.id,r),a.updateEvent(de,e.id,{delivered:!0,serverTimestamp:n,thread:s})},re=e=>{a.updateEvent(de,e.id,{failed:!0})};a.on("send_file_events",()=>{a.setApplicationState({isSendingFileEvents:!0});const e=[].concat(gt(a));e.filter(e=>e.properties.failed).forEach(e=>a.updateEvent(de,e.id,{properties:{canceled:!0}}));const t=e.filter(e=>{let{type:t,delivered:a,properties:{canceled:r,finished:n}}=e;return"file"===t&&!a&&!r&&n}).map(e=>i.sendEvent({chatId:pe(a),event:{type:"file",customId:e.id,url:e.properties.serverUrl,alternativeText:e.properties.alternativeText}}).then(t=>{a.updateEvent(de,e.id,{delivered:!0}),k(t),Promise.resolve().then(()=>{"image"===e.properties.fileType&&URL.revokeObjectURL(e.properties.url)});const r=e.properties.uploadSource;("clipboard"===r||Math.random()<.1)&&le("file_upload_sent",{uploadSource:r})}));Promise.all(t).finally(()=>{a.setApplicationState({isSendingFileEvents:!1})})});const ne={};a.on("cancel_upload",e=>{let{eventId:t}=e;const r=a.getEvent(de,t);a.updateEvent(de,t,{properties:{canceled:!0}}),ne[t]&&ne[t].cancel(),Promise.resolve().then(()=>{"image"===r.properties.fileType&&URL.revokeObjectURL(r.properties.url)})}),a.on("add_message_reaction",e=>{let{eventId:t,reaction:r}=e;const n=a.getEvent(de,t);i.updateEventProperties({chatId:pe(a),threadId:n.thread,eventId:n.serverId,properties:{bb9e5b2f1ab480e4a715977b7b1b4279:{message_reaction:r}}}),(a.getApplicationState("license")===Ie||Math.random()<.1)&&le("message_reaction_sent",{reaction:r,messageType:n.type,chatId:pe(a)})});const se=e=>{let{event:t,meta:r}=e;if("file"===t.type){const e=i.uploadFile({file:r.file,onProgress:e=>a.updateEvent(de,t.id,{properties:{progress:e}})});return ne[t.id]=e,e.promise.then(e=>{let{url:r}=e;a.updateEvent(de,t.id,{properties:{serverUrl:r,finished:!0}})},e=>{"UPLOAD_CANCELED"!==e.code&&a.updateEvent(de,t.id,{properties:{failed:!0,failReason:wn(a,e)}})}).finally(()=>{delete ne[t.id]})}if(T(t.type,["message","emoji"]))return i.sendEvent({chatId:pe(a),event:mr(a,t)}).then(e=>{ae(t,e)},()=>{re(t)});if("custom_system_message"===t.type)return i.sendEvent({chatId:pe(a),event:mr(a,t)}).then(k,ua);if("rich_message_postback"===t.type){const{eventId:e,postback:r}=t.properties;return i.sendRichMessagePostback({chatId:pe(a),threadId:a.getEvent(de,e).thread,eventId:e,postback:r}).catch(ua)}if("url_preview"===t.type){const e=i.getUrlInfo({url:t.properties.url}).catch(()=>null);return i.sendEvent({chatId:pe(a),event:mr(a,t)}).then(r=>{ae(t,r),e.then(e=>{const{title:n,description:s,url:o,imageUrl:c}=e;return a.updateEvent(de,t.id,{properties:{title:n,description:s,image:{url:c,link:o}}}),i.updateEventProperties({chatId:pe(a),threadId:r.thread,eventId:r.id,properties:{url_details:{title:n,description:s,url:o,image_url:c,image_width:e.imageWidth,image_height:e.imageHeight}}})}).catch(ua)},()=>{re(t)})}},ie=e=>{let{events:t,...r}=e;const n=a.getSessionUser().id;t.forEach(e=>{a.getEvent(de,e.id)?e.author===n?((e,t)=>{const a=t.timestamp;"message"===t.properties.serverType&&_n(e,t,a),e.setEventServerId(de,t.id,t.serverId);const r={delivered:!0,serverTimestamp:a,thread:t.thread};"form"===t.type&&(r.properties={answered:!0,fields:t.properties.fields}),e.updateEvent(de,t.id,r)})(a,e):e.properties.welcomeMessage||e.properties.invitation?((e,t)=>{const a=Pt(e,de);e.setEventServerId(de,a.id,t.serverId);const r=a.author!==t.author;r&&e.setEventData(de,a.id,{author:t.author});const n={delivered:!0,thread:t.thread,serverTimestamp:t.timestamp,properties:{}};a.properties.text!==t.properties.text&&(n.properties.text=t.properties.text),e.updateEvent(de,a.id,n),r&&(Ne(e,t.author),e.recalculateTimeline(de))})(a,e):w(e):w(e)}),m({...r,events:[]})},ha=e=>(a.updateChat(de,{properties:{starting:!0}}),vt(a),er(o,e).then(e=>(a.updateChat(de,{properties:{starting:!1}}),e),t=>{if(t.message===ht)return Me(a,de,{forced:!0}),ha(e);throw a.updateChat(de,{properties:{starting:!1}}),t}));let ba=[];const Ca=e=>{if(it(de,a))return void ba.push(e);const t=()=>{ia(a)&&oa(a)};a.getChat(de).active?e&&se(e).then(t):ha({...e&&{customerStartingEvent:e.event},agentFakeEvent:Pt(a,de)}).then(e=>{ie(e);const a=ba;ba=[],a.forEach(se),t()},t=>{a.updateEvent(de,e.event.id,{failed:!0});const r=ba;switch(ba=[],r.forEach(e=>{a.updateEvent(de,e.id,{failed:!0})}),t.code){case"SERVICE_UNAVAILABLE":return void P({withSystemMessage:!0,reason:"service_unavailable"});case"CUSTOMER_BANNED":return void l();case"GROUPS_OFFLINE":return void y();default:return}})};a.on("start_thread",Ca),a.on("send_event",Ca),a.on("request_cancel_greeting",e=>{xe(a,"maximized")&&Le(a),Oe(a,e.id),i.cancelGreeting({uniqueId:e.properties.uniqueId}).catch(ua)});const Ta=e=>{let{active:t,availability:r,connected:n,hasFakeAgentMessage:s,startChatAgainPending:i,limitReached:c,hasMutedGreeting:d}=e;return ma(()=>c||t?{type:"nothing"}:"offline"===r?Ve(a)?i&&He(a)?{type:"show_prechat"}:{type:"nothing"}:ft(a)?_t(a)?{type:"nothing"}:{type:"show_ticket_form"}:{type:"hide_prechat_form"}:d?{type:"accept_muted_greeting"}:s?{type:"hide_ticket_form"}:Ae(de,a)&&He(a)?{type:"show_prechat"}:xe(a,"maximized")?!n||An.acceptingGreeting?{type:"nothing"}:(An.requestingPredictedWelcomeMessage=!0,B.then(()=>tr(o)).then(e=>{let{agent:t,message:r,groupHasQueue:n}=e;An.requestingPredictedWelcomeMessage=!1;const s=[{type:"hide_ticket_form"},{type:"predicted_welcome_message",payload:{agent:t,message:r,groupHasQueue:n}}];return He(a)?s.push({type:"show_prechat"}):i&&t.isBot&&s.push({type:"start_chat"}),s},e=>{if(An.requestingPredictedWelcomeMessage=!1,"offline"===a.getApplicationState("availability"))return{type:"nothing"};switch(e.code){case"GROUP_OFFLINE":return{type:"nothing"};default:return{type:"panic"}}})):{type:"nothing"}).then(oe)},Ea=()=>{const e=a.getChat(de);return(!e.active||e.properties.queued)&&!e.properties.starting&&!e.properties.ended},wa=()=>{a.updateView("minimized",{hidden:!1})};me(V,fa(wa));const qa=me(et(a,e=>e.application.destroyed),la(Boolean),va(1),tt);me(G,va(1),he(()=>{const e=Aa(g(["organizationId","group","requestedGroup"],a.getApplicationState()));return[yt("session")&&window.sessionStorage.getItem(e),e]}),la(e=>{let[t]=e;return Boolean(t)}),fa(e=>{let[t,r]=e;(e=>{let t;const r=h();try{t=JSON.parse(e)}catch(n){return}t&&r&&t.forEach(e=>{a.getEvent(de,e.id)||Vt(a,de,{thread:r,id:e.id,type:"file",own:!0,author:a.getSessionUser().id,delivered:!1,failed:!1,properties:e})})})(t),window.sessionStorage.removeItem(r)}));const[Oa,La]=me(et(a,e=>e.application.availability),xa(1),Ia,he(e=>({type:e})),(Ua=e=>{let{type:t}=e;return"online"===t},function(e){return[la(Ua)(e),la((t=Ua,function(e){return!t(e)}))(e)];var t}));var Ua;me(R(()=>La),la(Ea),fa(()=>{!It(a,"prechat")&&Ve(a)&&He(a)&&"offline"===a.getApplicationState().availability&&!a.getChat(de).active&&Be(a),It(a,"prechat")&&(Ct(a),Ve(a)&&Be(a)),p()})),me(Oa,la(Ea),fa(()=>{a.getView("minimized").hidden&&wa(),!ft(a)&&Jt(a)&&xe(a,"hidden")&&!a.getApplicationState("isMinimizedForcefullyDisabled")&&Le(a)})),me(R(()=>{if(!He(a))return _r;const e=et(a,()=>It(a,"prechat"));return me(da(V,e),la(()=>It(a,"prechat")),fe(()=>{const e=a.getLastEvent(de);return me(ye(((e,t)=>{const a=na(e=>"groupSelect"===e.meta,t);if(-1===a)return Promise.resolve(null);const r=t[a],n=r.options.map(e=>e.groupId);return n.length>20?Promise.resolve(null):ur(e,{groupIds:n}).then(e=>sa(a,{...r,options:r.options.map(t=>({...t,meta:{online:"online"===e[t.groupId]}}))},t))})(o,e.properties.fields)),gr)}))}),la(e=>e&&It(a,"prechat")),fa(e=>{const{id:t}=a.getLastEvent(de);return a.updateEvent(de,t,{properties:{fields:e}})}));const Da=e=>e.forEach(e=>{switch(e.type){case"panic":return void l();case"chat_activated":return void ie(e.payload);case"predicted_welcome_message":{const{agent:t,message:r,groupHasQueue:n}=e.payload;return C(t),Ne(a,t.id),void(He(a)||(Et(a)||(w(r),a.updateChat(de,{properties:{fakeAgentMessageId:r.id}})),a.updateChat(de,{properties:{groupHasProbableQueue:n}})))}case"show_ticket_form":return e.payload&&a.updateView("Chat/ticketForm",e.payload),void Tt(a,"offline");case"hide_prechat_form":return void Ct(a);case"hide_ticket_form":return void(It(a,"ticket")&&bt(a));case"show_prechat":return void Be(a);case"accept_muted_greeting":return void(()=>{const e=a.getLastEvent(de),{mutedGreeting:t}=a.getChat(de).properties;a.updateEvent(de,e.id,{seen:!0}),An.acceptingGreeting=!0,or(o,t).then(e=>{let{event:t}=e;a.updateChat(de,{properties:{mutedGreeting:void 0}}),Gt(a,t)},ua).finally(()=>{An.acceptingGreeting=!1})})();case"start_chat":return void St(a);default:return}}),hr=()=>{const e=a.getChat(de);return{active:e.active,availability:a.getApplicationState("availability"),connected:at(a),hasFakeAgentMessage:De(a,de),startChatAgainPending:e.properties.startChatAgainPending,limitReached:a.getApplicationState("limitReached"),hasMutedGreeting:!!e.properties.mutedGreeting}};var vr;me(R(()=>me(et(a,()=>a.getChat(de).properties.startChatAgainPending),la(Boolean))),fe(()=>ye(Ta(hr()))),fa(e=>{Me(a,de,{chatId:a.getChat(de).serverId}),Da(e)})),me(da(V,Oa,La),(vr=G,function(e){return function(t,a){if(0===t){var r,n,s=!1;e(0,(function(e,t){0===e&&(r=t,vr(0,(function(e,t){0===e?(n=t)(1):1===e&&(s=!0,n(2))}))),1===e?s?a(1,t):r(1):a(e,t)}))}}}),la(()=>Ea()&&a.getApplicationState().eagerFetchingMode),wt(()=>ye(Ta(hr()))),_e(qa),fa(Da)),me(R(()=>me(V,la(()=>!a.getApplicationState().eagerFetchingMode))),fe(()=>{const e=a.getChat(de).serverId;return ye(Promise.all([Ta(hr()),je(a)&&e&&ar(o,e)].filter(Boolean)))}),_e(qa),fa(e=>{let[t,r]=e;if(r){u(a.getChat(de).serverId,r.iterator),M(r.hasMore);const e=kt(e=>{let{events:t}=e;return t},r.threads).filter(e=>!a.hasEvent(de,e.id));e.length>0&&a.addHistoryEvents(de,e);const t=a.getChat(de).properties.previousThread,n=r.threads.length?At(r.threads).id:null,s=!(t&&t===n);a.updateChat(de,{properties:{eventsSeenUpToMap:r.eventsSeenUpToMap,...s&&{lastThread:n}}})}a.setApplicationState({eagerFetchingMode:!0}),Da(t)})),me(et(a,e=>e.application.page),xa(1),_e(qa),fa(e=>{let{url:t,title:a}=e;i.updateCustomerPage({url:t,title:a})}));const fr={indicatorNotAnimated:-1};me(et(a,()=>a.getUnseenCount(de)>0),la(za),fa(()=>{clearTimeout(fr.indicatorNotAnimated),a.updateView("minimized",{...a.getView("minimized"),animateUnseenEventIndicator:!0}),a.emit("render-minimized"),fr.indicatorNotAnimated=setTimeout(()=>{a.updateView("minimized",{...a.getView("minimized"),animateUnseenEventIndicator:!1}),a.emit("render-minimized")},500)}));const Ir=Sr(ca,e=>{i.setSneakPeek({chatId:pe(a),sneakPeekText:e})});me(et(a,e=>e.application.messageDraft),ot(),la(()=>a.getChat(de).active),fa(e=>{"string"!=typeof e?Ir.cancel():Ir(e)})),Nt(a)&&me(V,va(1),fa(()=>{var e,t;const r=ta(),n=null==(e=a.getApplicationState("config").properties.license[r])?void 0:e.hdLicenseID,s=null!=(t=a.getApplicationState("group"))?t:0;Na(()=>lr(n,s),{retriesCount:ra?2:10,minTime:ra?100:1e3,maxTime:ra?1e3:15e3}).then(e=>{a.updateView("HelpdeskTicketForm",{helpdeskFormConfiguration:e,isLoading:!1})},e=>{a.updateView("HelpdeskTicketForm",{isLoading:!1,hasFetchingError:!0}),ke("helpdesk_form_fetching_failed",e)})})),me(et(a,()=>a.getConnectionState()),la(e=>e===Ce),fa(()=>{a.setApplicationState({disableSendingMessage:!0}),me(da(me(Fa(ra?500:8e3),he(()=>({reason:"timeout"}))),me(ka(a,qt),he(()=>({reason:"message_send_attempt"}))),me(et(a,()=>a.getConnectionState()),la(e=>e!==Ce),he(()=>({reason:"connection_state_change"})))),va(1),fa(e=>{let{reason:t}=e;a.setApplicationState({disableSendingMessage:!1}),a.getConnectionState()===Ce&&a.setConnectionState(Ge),me(et(a,()=>a.getConnectionState()),la(e=>e===Re),va(1),fa(()=>{Math.random()<.1&&le("scheduled_reconnecting_ended",{reason:t})}))}))})),me(et(a,()=>a.getConnectionState()),la(e=>e===we||e===Ge),fa(()=>{const e=Ot(a);e&&!xe(a,"maximized")&&(a.removeEvent(de,e.id),setTimeout(()=>a.emit("render-minimized"),0))}))};export{Nn as default};