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0!==JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1]))&&"true"!=qs("lhn_preview")?(visitorValidated=!0,setup()):connectOAuth())},l.appendChild(s),void 0===i&&window.addEventListener){var i="",r=!1,h="";h=-1!=(navigator.userAgent.indexOf("Opera")||navigator.userAgent.indexOf("OPR"))?"Opera":-1!=navigator.userAgent.indexOf("Chrome")?"Chrome":-1!=navigator.userAgent.indexOf("Safari")?"Safari":-1!=navigator.userAgent.indexOf("Firefox")?"Firefox":-1!=navigator.userAgent.indexOf("MSIE")||1==!!document.documentMode?"Internet Explorer":navigator.userAgent,window.addEventListener("error",(function(e){e.target.src&&e.type?i+=e.type+" loading "+e.target.localName+" "+e.target.src+" | ":e.message&&(1==r?lhnSendError(e.message+" line:"+e.lineno+" column:"+e.colno,h):i+=e.message+" line:"+e.lineno+" column:"+e.colno+" | ")}),!0),window.setTimeout((function(){lhnSendError(i,h),r=!0}),8e3)}}(document,0,0,appurl+"/js/lhn-jquery-3.5.1.min.js"))}}function connectOAuth(){var e=appurl+"/oauth/token/",n={client_id:lhnJsSdk.setup.application_id,client_secret:lhnJsSdk.setup.application_secret,grant_type:"client_credentials"};null!=lhnStorage.getData("lhnContact")&&"null"!=lhnStorage.getData("lhnContact")&&(n.lhncontact=lhnStorage.getData("lhnContact")),ajaxCall(e,n,"GET",connectOAuthCallback)}function connectOAuthCallback(e){visitorValidated=!0,lhnStorage.setData("lhn"+e.token_type,e.access_token,e.expires_in),lhnStorage.setData("lhnRefresh",e.refresh_token,e.refresh_expires_in),setup()}function refreshOAuth(e){var n=appurl+"/oauth/token/",t={client_id:lhnJsSdk.setup.application_id,client_secret:lhnJsSdk.setup.application_secret,grant_type:"client_credentials"};null!=lhnStorage.getData("lhnContact")&&"null"!=lhnStorage.getData("lhnContact")&&(t.lhncontact=lhnStorage.getData("lhnContact")),ajaxCall(n,t,"GET",refreshOAuthCallback,e)}function refreshOAuthCallback(e,n){lhnStorage.setData("lhn"+e.token_type,e.access_token,e.expires_in),lhnStorage.setData("lhnRefresh",e.refresh_token,e.refresh_expires_in),ajaxCall(n.url,n.data,n.type,n.successCallback,n.options)}function visitorSetup(){if(lhnJsSdk.setup.account=JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).iss.client,log("Account #",lhnJsSdk.setup.account),lhnJsSdk.settings=void 0!==lhnJsSdk.settings?lhnJsSdk.settings:{},visitor_tracking=JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).iss.visitor_tracking,visitor_tracking="undefined"==typeof visitor_tracking||visitor_tracking,navigator.javaEnabled()?lhnJsSdk.options.java="Yes":lhnJsSdk.options.java="No",lhnJsSdk.options.res="",lhnJsSdk.options.depth="",window.screen&&(lhnJsSdk.options.res=screen.width+"x"+screen.height,lhnJsSdk.options.depth=screen.colorDepth),lhnJsSdk.options.custom1=void 0===lhnJsSdk.options.custom1?"":lhnJsSdk.options.custom1,lhnJsSdk.options.custom2=void 0===lhnJsSdk.options.custom2?"":lhnJsSdk.options.custom2,lhnJsSdk.options.custom3=void 0===lhnJsSdk.options.custom3?"":lhnJsSdk.options.custom3,lhnJsSdk.options.custom1Label=void 0===lhnJsSdk.options.custom1Label?"":lhnJsSdk.options.custom1Label,lhnJsSdk.options.custom2Label=void 0===lhnJsSdk.options.custom2Label?"":lhnJsSdk.options.custom2Label,lhnJsSdk.options.custom3Label=void 0===lhnJsSdk.options.custom3Label?"":lhnJsSdk.options.custom3Label,lhnJsSdk.options.operator_id=void 0===lhnJsSdk.options.operator_id?0:lhnJsSdk.options.operator_id,lhnJsSdk.options.dept=void 0===lhnJsSdk.options.dept?lhnJsSdk.settings.department:lhnJsSdk.options.dept,lhnJsSdk.options.referrer=document.referrer.length>400?encodeURIComponent(document.referrer.substring(0,400)):encodeURIComponent(document.referrer),lhnJsSdk.options.pagetitle=document.title.length>100?encodeURIComponent(document.title.substring(0,100)):encodeURIComponent(document.title),lhnJsSdk.options.pageurl=encodeURIComponent(document.location).length>500?encodeURIComponent(document.location).substring(0,500):encodeURIComponent(document.location),lhnJsSdk.options.cookie=navigator.cookieEnabled,lhnJsSdk.options.embedArticle=void 0===lhnJsSdk.options.embedArticle||lhnJsSdk.options.embedArticle,lhnJsSdk.options.sound=void 0===lhnJsSdk.options.sound?appurl+"/audio/hoc_alert.wav":lhnJsSdk.options.sound,lhnJsSdk.options.jumplogic=void 0===lhnJsSdk.options.jumplogic?{}:lhnJsSdk.options.jumplogic,lhnJsSdk.options.invite_as_chat=void 0!==lhnJsSdk.options.invite_as_chat&&lhnJsSdk.options.invite_as_chat,lhnJsSdk.options.domain_policy=void 0===lhnJsSdk.options.domain_policy?"unknown":lhnJsSdk.options.domain_policy,lhnJsSdk.options.disableChatInQueue=void 0!==lhnJsSdk.options.disableChatInQueue&&lhnJsSdk.options.disableChatInQueue,lhnJsSdk.options.timeFormat=void 0===lhnJsSdk.options.timeFormat?"12":lhnJsSdk.options.timeFormat,lhnJsSdk.options.invite_type=void 0===lhnJsSdk.options.invite_type?"message":lhnJsSdk.options.invite_type,chatSurveyId=void 0===lhnJsSdk.options.chatSurveyId?chatSurveyId:lhnJsSdk.options.chatSurveyId,0!=lhnJsSdk.options.tracking&&1==visitor_tracking||null!=lhnJsSdk.chatSession){var e={java:lhnJsSdk.options.java,res:lhnJsSdk.options.res,depth:lhnJsSdk.options.depth,custom1:lhnJsSdk.options.custom1,custom2:lhnJsSdk.options.custom2,custom3:lhnJsSdk.options.custom3,custom1Label:lhnJsSdk.options.custom1Label,custom2Label:lhnJsSdk.options.custom2Label,custom3Label:lhnJsSdk.options.custom3Label,operator_id:lhnJsSdk.options.operator_id,dept:lhnJsSdk.options.dept,cookie:lhnJsSdk.options.cookie,referrer:lhnJsSdk.options.referrer,pagetitle:lhnJsSdk.options.pagetitle,pageurl:lhnJsSdk.options.pageurl,chatwindowid:system_windows.chat,utm_source:qs("utm_source"),utm_medium:qs("utm_medium"),utm_campaign:qs("utm_campaign"),utm_term:qs("utm_term"),utm_content:qs("utm_content"),click_id:detectClickId()};ajaxCall(appurl+apiversion+"/visitor/init/",e,"POST",joinVisitorChannel)}else updateOnlineStatus({chat:{online_type:"department",online_status:!0}})}function joinVisitorChannel(data){if(void 0!==data.payload&&void 0!==data.payload.online_status&&(lhnJsSdk.isOnline=data.payload.online_status,updateButtons()),void 0!==data.payload&&void 0!==data.payload.department&&(lhnJsSdk.options.dept=data.payload.department,opImgInChat=data.payload.op_img_in_chat),void 0!==data.payload.jwt&&data.payload.jwt?(lhnStorage.setData("lhnJWT",data.payload.jwt,data.payload.jwt_expire),resource_id=JSON.parse(decodeBase64(data.payload.jwt.split(".")[1])).resource.id,lhnStorage.setData("lhnContact",resource_id,63113904)):(resource_id=JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).resource.id,null!=resource_id&&"null"!=resource_id&&lhnStorage.setData("lhnContact",resource_id,63113904)),void 0!==data.payload.conversions&&data.payload.conversions.length>0)for(var lhnConv=0;lhnConv<data.payload.conversions.length;lhnConv++)if(0==data.payload.conversions[lhnConv].type)lhnJsSdk.track_conversion(data.payload.conversions[lhnConv].id,null);else if(1==data.payload.conversions[lhnConv].type&&_typeof("undefined"!=data.payload.conversions[lhnConv].fieldSelector))data.payload.conversions[lhnConv].fieldSelector.indexOf("[")<0?lhnConvPrice=window[data.payload.conversions[lhnConv].fieldSelector]:lhnConvPrice=eval(data.payload.conversions[lhnConv].fieldSelector),lhnJsSdk.track_conversion(data.payload.conversions[lhnConv].id,lhnConvPrice);else if(2==data.payload.conversions[lhnConv].type&&_typeof("undefined"!=data.payload.conversions[lhnConv].fieldSelector))$el=lhnQuery("#"+data.payload.conversions[lhnConv].fieldSelector),0==$el.length&&($el=lhnQuery("."+data.payload.conversions[lhnConv].fieldSelector)),$el[0]?lhnConvPrice=lhnQuery($el[$el.length-1]).text():lhnConvPrice=null,lhnJsSdk.track_conversion(data.payload.conversions[lhnConv].id,lhnConvPrice);else if(3==data.payload.conversions[lhnConv].type&&_typeof("undefined"!=data.payload.conversions[lhnConv].fieldSelector)){var regex=JSON.parse(data.payload.conversions[lhnConv].fieldSelector),lhnConvRegEx=new RegExp(regex.RegexMatch,regex.RegexOptions);null!==lhnConvRegEx.exec(document.body.innerHTML)&&lhnJsSdk.track_conversion(data.payload.conversions[lhnConv].id,lhnConvRegEx.exec(document.body.innerHTML)[1])}!function(e,n,t,a){var l=e.getElementsByTagName("head")[0],s=e.createElement("script");s.type="text/javascript",s.src=a;var o=!1;s.onload=s.onreadystatechange=function(){if(!(o||this.readyState&&"loaded"!==this.readyState&&"complete"!==this.readyState)){if(o=!0,connectSocket(null,vchanConnect),lhnJsSdk.chatSession)joinChatSession();else if(1==started_jump_logic&&"jump_logic"==preChatType)openHOC("c",{is_lhn_hoc_button:!0});else if(void 0!==lhnJsSdk.settings.autoinvite&&1==lhnJsSdk.settings.autoinvite.enabled&&"true"!=lhnStorage.getData("lhnAutoInviteShown")&&(1==lhnJsSdk.isOnline||"jump_logic"==preChatType&&void 0!==lhnJsSdk.settings.autoinvite.type&&"message"!=lhnJsSdk.settings.autoinvite.type)&&setTimeout((function(){if(!lhnQuery("#lhnHelpOutCenter").hasClass("lhnActive")){showInvite(lhnJsSdk.settings.autoinvite.message,0,!0,"auto",{type:void 0!==lhnJsSdk.settings.autoinvite.type?lhnJsSdk.settings.autoinvite.type:"message"}),lhnStorage.setData("lhnAutoInviteShown","true",3600);var e={message_type:1,message_sub_type:7,message:"Auto invitation shown: "+lhnJsSdk.settings.autoinvite.message};chatSessionId=null==lhnJsSdk.chatSession?0:lhnJsSdk.chatSession,"socket"==chatTransport?0==chatSessionId?lhnJsSdk.vChan.push("message:sent",e):lhnJsSdk.chatChan.push("message:sent",e):ajaxCall(appurl+apiversion+"/chat/"+chatSessionId+"/message/",e,"POST",null,{}),ajaxCall(appurl+apiversion+"/analytics/chat/invite_tracking",e={invite_type:"auto"},"POST",null,{})}}),1e3*lhnJsSdk.settings.autoinvite.delay),void 0!==data.payload.invites&&data.payload.invites.length>0)for(var e=0;e<data.payload.invites.length;e++){var n={visitor_chat_session:{chat_message:data.payload.invites[e].message},operator:{id:data.payload.invites[e].createdBy},trigger:{delay:data.payload.invites[e].delaySec,id:data.payload.invites[e].createdBy}};switch(data.payload.invites[e].type){case"proactive":proactiveMsgReceived(n);break;case"trigger":triggerMsgReceived(n);break;case"promo":triggerPromoReceived(n)}}"function"==typeof window.lhnJsSdkReady&&window.lhnJsSdkReady()}},l.appendChild(s)}(document,0,0,appurl+"/js/socket.js")}function track_conversion(e,n){n&&(n=n.toString().replace(/[^0-9.]/g,"")),ajaxCall(appurl+apiversion+"/conversion/",{id:e,value:n,chat_session_id:lhnJsSdk.chatSession},"PUT"),doGaTrack("LiveChat","Conversion",!1),"function"==typeof window.lhnConversion&&window.lhnConversion(e,n)}function setup(){lhnJsSdk.controls=void 0!==lhnJsSdk.controls?lhnJsSdk.controls:[{type:"default"}];for(var e=0;e<lhnJsSdk.controls.length;e++)switch(log("Installation Type",lhnJsSdk.controls[e].type),log("ID",lhnJsSdk.controls[e].id),lhnJsSdk.controls[e].type){case"hoc":hocInit(lhnJsSdk.controls[e]),lhnJsSdk.isHOC=!0;break;case"chat_button":embedChatButton(lhnJsSdk.controls[e].element||null,lhnJsSdk.controls[e].id,lhnJsSdk.controls[e].window||0);break;default:lhnJsSdk.chatSession=void 0===lhnJsSdk.chatSession||null==lhnJsSdk.chatSession?lhnStorage.getData("lhnChatSession"):lhnJsSdk.chatSession,visitorSetup(),buildDictionary(),setTimeout((function(){lhnQuery("#lhnHocButton").removeClass("lhnHide")}),50)}}function updateOnlineStatus(e){void 0!==e.chat.online_status&&void 0!==e.chat.online_type&&(0!=lhnJsSdk.options.dept&&"department"==e.chat.online_type||0==lhnJsSdk.options.dept&&"client"==e.chat.online_type)&&(lhnJsSdk.isOnline=null!=lhnJsSdk.chatSession||e.chat.online_status,"function"==typeof window.lhnStatusUpdate&&window.lhnStatusUpdate(),updateButtons(),lhnJsSdk.isHOC?updateEmbeddedChat():void 0===e.el||void 0===e.win||0!=lhnJsSdk.isOnline||""==lhnQuery("#"+e.chat.el).html()||lhnJsSdk.chatSession||embedPreChat(e.el,e.win))}function embedChatButton(e,n,t){var a={system:"chat",layout:"",partial:"button",button_id:n,opts:{online_status:lhnJsSdk.isOnline||!1}};ajaxCall(appurl+apiversion+"/ui/element/",a,"GET",embedChatButtonCallback,{el:e,win:t})}function embedChatButtonCallback(e,n){void 0!==e.payload&&(n.el=null==n.el?"body":"#"+n.el,lhnQuery(e.payload).appendTo(n.el),lhnQuery(document).on("click","#aLHNBTN",(function(){openChat(n.win)})))}function updateButtons(){var e=0==lhnJsSdk.isOnline?"offline":"online";lhnQuery(".lhnchatimg").each((function(){lhnQuery(this).attr("src",lhnQuery(this).attr(e))}));var n=0==lhnJsSdk.isOnline?"livechat_offline":"livechat";lhnQuery("#lhnHocButton .lhnHocChatTxtCont span").text(lhnJsSdk.dict[n]),void 0===lhnJsSdk.settings.styles||void 0===lhnJsSdk.settings.styles.button_offline||lhnJsSdk.isOnline||"hidden"!=lhnJsSdk.settings.styles.button_offline?lhnQuery("#lhnHocButton").removeClass("lhnHide"):lhnQuery("#lhnHocButton").addClass("lhnHide")}function updateEmbeddedChat(){var e=0;"timeout"!=chatType&&(0!=lhnJsSdk.isOnline||lhnJsSdk.chatSession||firstOpen.chat||"jump_logic"==preChatType)||(firstOpen.chat=!0,lhnQuery.each(lhnJsSdk.settings.systems,(function(n){"chat"==lhnQuery(this)[0].system&&(e=lhnQuery(this)[0].window)})),embedPreChat("hocSyschat",e))}function openChat(e){if(lhnQuery("#hocSyschat").length>0)openHOC("c",{is_lhn_hoc_button:!0});else{if(document.getElementById("Zsmenu")&&(document.getElementById("Zsmenu").style.display="none"),"function"==typeof CustomOpenLHNChat)return CustomOpenLHNChat(),!1;if("undefined"!=typeof lhnWin&&lhnWin&&!lhnWin.closed)return lhnWin.blur(),setTimeout(lhnWin.focus(),10),!1;var n=(screen.width-500-32)/2,t=(screen.height-500-96)/2,a=0==lhnJsSdk.isOnline?"yes":"no";lhnWin=window.open("//www.livehelpnow.net/lhn/livechatvisitor.aspx?zzwindow="+e.win+"&lhnid=1&d="+lhnJsSdk.options.dept,"lhnchat","left="+n+",top="+t+",width=500,height=500,toolbar=no,location=no,directories=no,status=yes,menubar=no,scrollbars="+a+",copyhistory=no,resizable=yes"),"undefined"!=typeof _gaq&&_gaq&&_gaq.push(["_trackEvent","LiveHelpNow","Chat button clicked",""]),"undefined"!=typeof ga&&ga&&ga("send","event","LiveHelpNow","Chat button clicked")}}function hocInit(e){ajaxCall(appurl+apiversion+"/ui/hoc/"+e.id+"/init/",{current_url:document.location.href},"GET",hocSetup,e)}function setHocVersionValues(e,n){"basic"==e||"modern"==e||"sidebar"==e?(hocVersion="v1",hocLayout=e,conversationPartial="conversation",lhnCssPath="modern"):(hocVersion="v2",hocLayout=e,conversationPartial="conversation_v2",lhnCssPath="v2"),"round"==n||"slide"==n||"tab"==n?(lhnButton="button",lhnCssButtonPath="modern"):(lhnButton=n,lhnCssButtonPath="v2")}function hocSetup(e,n){if(null!=_typeof(e.payload)&&void 0!==e.payload.options){var t=void 0===e.payload.options.language?"english":e.payload.options.language;lhnJsSdk.settings={systems:e.payload.options.systems,styles:e.payload.options.styles,poweredby:e.payload.options.poweredby,department:e.payload.options.department,autoinvite:e.payload.options.autoinvite,general:{docWidth:lhnQuery(document).width(),winWidth:window.screen.width,ratio:lhnQuery(document).width()/window.screen.width},button:void 0!==e.payload.options.button?e.payload.options.button:"slide",language:t,file_upload_allowed:void 0!==e.payload.options.file_upload_allowed&&e.payload.options.file_upload_allowed},chatTransport=void 0!==e.payload.options.chat_transport?e.payload.options.chat_transport:chatTransport,lhnJsSdk.settings.styles.layout=void 0===lhnJsSdk.settings.styles.layout?"modern":lhnJsSdk.settings.styles.layout,lhnJsSdk.settings.styles.position=void 0===lhnJsSdk.settings.styles.position?"left":lhnJsSdk.settings.styles.position,lhnJsSdk.settings.styles.button_position=void 0===lhnJsSdk.settings.styles.button_position?"right":lhnJsSdk.settings.styles.button_position,lhnJsSdk.db_dictionary=void 0===e.payload.options.dictionary?{}:e.payload.options.dictionary,lhnJsSdk.settings.styles.custom_css=e.payload.options.custom_css,void 0!==lhnJsSdk.options.autoinvite&&lhnQuery.extend(lhnJsSdk.settings.autoinvite,lhnJsSdk.options.autoinvite),lhnJsSdk.options.invite_type=lhnJsSdk.settings.autoinvite.type,setHocVersionValues(lhnJsSdk.settings.styles.layout,lhnJsSdk.settings.button),buildDictionary(),lhnJsSdk.dict.companyName=null!=lhnJsSdk.dictionary.companyName?lhnJsSdk.dictionary.companyName:e.payload.options.company_name,isMobile()&&"v1"==hocVersion&&(lhnJsSdk.settings.styles.layout="sidebar"),"custom"!=lhnJsSdk.settings.styles.theme&&(s=document,o=appurl+"/css/"+lhnCssPath+"/"+lhnJsSdk.settings.styles.theme+".css?v=1",i=s.getElementsByTagName("head")[0],(r=s.createElement("link")).type="text/css",r.rel="stylesheet",r.href=o,r.crossOrigin="anonymous",i.insertBefore(r,i.firstChild)),1==lhnJsSdk.settings.styles.custom_css&&function(e,n,t,a){var l=e.getElementsByTagName("head")[0],s=e.createElement("link");s.type="text/css",s.rel="stylesheet",s.href=a,s.crossOrigin="anonymous",l.insertBefore(s,l.firstChild)}(document,0,0,appurl+"/hoc/css/custom.css?hoc_id="+n.id),function(e,n,t,a){var l=e.getElementsByTagName("head")[0],s=e.createElement("link");s.type="text/css",s.rel="stylesheet",s.href=a,s.crossOrigin="anonymous",l.insertBefore(s,l.firstChild)}(document,0,0,appurl+"/css/fonts/opensans.css"),function(e,n,t,a){var l=e.getElementsByTagName("head")[0],s=e.createElement("link");s.type="text/css",s.rel="stylesheet",s.href=a,s.crossOrigin="anonymous",l.insertBefore(s,l.firstChild)}(document,0,0,appurl+"/css/"+lhnCssButtonPath+"/"+lhnButton+".css"),function(e,n,t,a){css_done=!1;var l=e.getElementsByTagName("head")[0],s=e.createElement("link");s.type="text/css",s.rel="stylesheet",s.href=a,s.crossOrigin="anonymous",s.onload=s.onreadystatechange=function(){css_done||this.readyState&&"loaded"!==this.readyState&&"complete"!==this.readyState||(css_done=!0,setTimeout((function(){lhnQuery("#lhnHelpOutCenter").removeClass("lhnHide"),lhnQuery("#lhnHelpOutCenter").show()}),3e3))},l.insertBefore(s,l.firstChild)}(document,0,0,appurl+"/css/"+lhnCssPath+"/hoc.css?v=1"),void 0!==n.css&&function(e,n,t,a){var l=e.getElementsByTagName("head")[0],s=e.createElement("link");s.type="text/css",s.rel="stylesheet",s.href=a,s.crossOrigin="anonymous",l.appendChild(s)}(document,0,0,n.css),function(n,t){var a=n.getElementsByTagName("body");(a=n.createElement("div")).id="lhnHelpOutCenter",a.className="lhn"+lhnJsSdk.settings.styles.position+" lhnWindow circleButton lhnWindow-"+lhnJsSdk.settings.styles.layout+" lhnHide",a.innerHTML=e.payload.template,a.style.display="none",n.body.appendChild(a)}(document),"v2"==hocVersion&&lhnQuery(".lhn-chat-container-chatbox-classic").addClass("lhnHoc"+lhnJsSdk.settings.styles.position),lhnJsSdk.settings.general.hocWidth=isMobile()?"100%":330,hocWidthClass=isMobile()?"lhnHocWidthMobile":"lhnHocWidth",lhnQuery("#lhnHelpOutCenter").addClass(hocWidthClass);var a=Object.keys(lhnJsSdk.settings.systems).length;for(var l in"v1"==hocVersion?function(e,n,t){var a,l=e.getElementById("lhnHocMenuContainer");(a=e.createElement("ul")).id="lhnHocMenu",l.appendChild(a)}(document):function(e,n,t){var a,l=e.getElementById("lhnHocMenuContainer");(a=e.createElement("ul")).id="lhnHocMenu",l.prepend(a)}(document),lhnJsSdk.settings.systems){switch("v1"==hocVersion?function(e,n,t,a,l,s){var o,i=e.getElementById("hocContainer");(o=e.createElement("div")).setAttribute("systemorder",a),o.setAttribute("systemtype",l),o.id="hocSys"+l,o.className="lhnHocSection",i.appendChild(o)}(document,0,0,l,lhnJsSdk.settings.systems[l].system,lhnJsSdk.settings.systems[l].window):(systemSection=lhnQuery("#hocSys"+lhnJsSdk.settings.systems[l].system),systemSection.attr("systemorder",l),systemSection.attr("systemtype",lhnJsSdk.settings.systems[l].system)),100/a+"%"){case"25%":lhnHocMenuWidth="lhnHocMenuWidth25";break;case"50%":lhnHocMenuWidth="lhnHocMenuWidth50";break;case"75%":lhnHocMenuWidth="lhnHocMenuWidth75";break;default:lhnHocMenuWidth="lhnHocMenuWidth100"}switch(function(e,n,t,a,s){var o,i=e.getElementById("lhnHocMenu");(o=e.createElement("li")).setAttribute("systemorder",a),o.setAttribute("systemtype",s),o.setAttribute("tabindex","0"),o.className="lhnHocTab 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0!==lhnJsSdk.settings.systems[l].mode?lhnJsSdk.settings.systems[l].mode:"standard",chatMode="jump_logic"==preChatType?"standard":chatMode,disableEndChat=void 0!==lhnJsSdk.settings.systems[l].disableEndChat&&lhnJsSdk.settings.systems[l].disableEndChat,disableEndChat=void 0!==lhnJsSdk.options.disableEndChat?lhnJsSdk.options.disableEndChat:disableEndChat;break;case"callback":system_windows.callback=void 0===lhnJsSdk.options.callbackWindowId?lhnJsSdk.settings.systems[l].window:lhnJsSdk.options.callbackWindowId;break;case"ticket":void 0!==e.payload.options.systems[l]?lhnJsSdk.settings.take_screen_shot=void 0!==e.payload.options.systems[l].take_screen_shot&&e.payload.options.systems[l].take_screen_shot:lhnJsSdk.settings.take_screen_shot=!1,system_windows.ticket=void 0===lhnJsSdk.options.ticketkWindowId?lhnJsSdk.settings.systems[l].window:lhnJsSdk.options.ticketkWindowId;break;default:system_windows[lhnJsSdk.settings.systems[l].system]=lhnJsSdk.settings.systems[l].window}}visitorSetup(),setTimeout((function(){null==lhnJsSdk.chatSession||isMobile()||openHOC("c",{is_lhn_hoc_button:!0})}),1e3),lhnQuery(document).ready((function(){if(void 0===lhnJsSdk.settings.styles.nobutton||0==lhnJsSdk.settings.styles.nobutton){var e=void 0!==lhnJsSdk.options.hoc_button_tabindex?lhnJsSdk.options.hoc_button_tabindex:"0";"modern"==lhnCssButtonPath?function(n,t,a){var l="",s=0==lhnJsSdk.isOnline?"livechat_offline":"livechat";l+='<div class="lhnHocChatBtnCont" title="'+lhnJsSdk.dict[s]+'" aria-label="live chat" role="button">',l+='<div class="lhnHocChatBtn" tabindex="0">',l+='<div class="lhnHocChatBubbleCont">',l+='<div class="lhnHocChatBubble lhnHocFrontBubble">',l+='<div id="lhnOpType" class="lhnHocCtCont lhnHide">',l+='<div class="lhnHocChatTalk 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#lhnHocInvite").addClass("lhnMobileHoc"),setTimeout((function(){(void 0!==lhnJsSdk.settings.styles&&void 0===lhnJsSdk.settings.styles.button_offline||lhnJsSdk.isOnline||!lhnJsSdk.isOnline&&"hidden"!=lhnJsSdk.settings.styles.button_offline)&&lhnQuery("#lhnHocButton").removeClass("lhnHide"),"function"==typeof window.lhnStatusUpdate&&window.lhnStatusUpdate()}),200),lhnQuery(".lhnHocTab").click((function(){return switchHocTab(lhnQuery(this).attr("systemtype")),!1})),lhnQuery(".lhnHocClose, .lhnWindow-header-minimizer").click((function(){return closeHOC(),!1})),lhnQuery(".lhnHocChatClose, .lhnWindow-header-closer").click((function(){return(null!=lhnJsSdk.chatSession||lhnQuery(".lhnCustomerMessage").length>0&&(lhnQuery(".lhnOperatorMessage.jumplogic").length>0||lhnQuery(".lhnOperatorMessage.oldjumplogic").length>0))&&"c"==activeTab&&(0==disableEndChat||1==disableEndChat&&null==lhnJsSdk.chatSession)&&1!=chatEnd?(null!=webrtc.callManager&&webrtc.callManager.isActive?lhnQuery(".lhnPromptMsg.webrtcWarning").removeClass("lhnHide"):lhnQuery(".lhnPromptMsg.webrtcWarning").addClass("lhnHide"),lhnQuery(".lhnPrompt.closechat, .lhnPromptOverlay.closechat").removeClass("lhnHide"),setTimeout((function(){lhnQuery(".lhnPromptAccept.closechat").focus()}),50)):(chatEnd=!1,closeHOC()),!1})),lhnQuery(document).off("click",".lhnPromptAccept.closechat").on("click",".lhnPromptAccept.closechat",(function(){lhnQuery(this).prop("disabled",!0),("v1"!=hocVersion||isMobile())&&lhnQuery(".lhnPrompt, 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lhnQuery("#lhnHocMenuContainer").slideToggle(200),!1})),lhnQuery(document).on("click","#lhnHocButton",(function(e){lhnQuery(e.target).is(".lhnClose")||("visible"==lhnQuery("#lhnHelpOutCenter").css("visibility")?(lhnJsSdk.closeHOC(),lhnStorage.setData("lhnHocMinimized","true")):(lhnQuery("#lhnHelpOutCenter").removeClass("lhnHide"),lhnQuery(".lhnExternal").removeClass("lhnHide"),lhnStorage.removeData("lhnHocMinimized"),openHOC(null,{is_lhn_hoc_button:!0})))})),lhnQuery("#lhnHocButton").keypress((function(e){lhnQuery(e.target).is(".lhnClose")||13!=e.keyCode&&32!=e.keyCode||("visible"==lhnQuery("#lhnHelpOutCenter").css("visibility")?(lhnJsSdk.closeHOC(),lhnStorage.setData("lhnHocMinimized","true")):(lhnQuery("#lhnHelpOutCenter").removeClass("lhnHide"),lhnQuery(".lhnExternal").removeClass("lhnHide"),lhnStorage.removeData("lhnHocMinimized"),openHOC(null,{is_lhn_hoc_button:!0})))})),lhnQuery(document).off("keyup",".lhnHocInviteButton.lhnstart").on("keyup",".lhnHocInviteButton.lhnstart",(function(e){32!=e.keyCode&&13!=e.keyCode||lhnQuery(this).click()})),lhnQuery(document).off("click",".lhnHocInviteButton.lhnstart").on("click",".lhnHocInviteButton.lhnstart",(function(){openHOC("c",{motive:motive=lhnQuery("#lhnHocInvite").hasClass("lhn_auto")?"auto_invite":lhnQuery("#lhnHocInvite").hasClass("lhn_proactive")?"proactive_invite":lhnQuery("#lhnHocInvite").hasClass("lhn_trigger")?"trigger_invite:"+lhnQuery("#lhnHocInvite").attr("rel"):lhnQuery("#lhnHocInvite").hasClass("lhn_manual")?"manual_invite":null,is_lhn_hoc_button:!0}),"function"==typeof window.lhnJsSdkInviteAccepted&&window.lhnJsSdkInviteAccepted(),clearTimeout(lhnJsSdk.trigger_timeout),hideInvite(),null!=motive&&doGaTrack("LiveChat","Invite-Accepted",!1)})),lhnQuery(document).off("keyup",".lhnHocInviteButton.lhncancel").on("keyup",".lhnHocInviteButton.lhncancel",(function(e){32!=e.keyCode&&13!=e.keyCode||lhnQuery(this).click()})),lhnQuery(document).off("click",".lhnHocInviteButton.lhncancel").on("click",".lhnHocInviteButton.lhncancel",(function(){if(lhnQuery("#lhnHocInvite").hasClass("lhn_auto"))var e={message_type:1,message_sub_type:136,message:"Auto invitation dismissed"};else if(lhnQuery("#lhnHocInvite").hasClass("lhn_proactive"))e={message_type:1,message_sub_type:137,message:"Proactive invitation dismissed"};else if(lhnQuery("#lhnHocInvite").hasClass("lhn_trigger"))e={message_type:1,message_sub_type:138,message:"Trigger invitation dismissed"};else e=null;hideInvite(),"function"==typeof window.lhnJsSdkInviteRejected&&window.lhnJsSdkInviteRejected(),null!=e&&(chatSessionId=null==lhnJsSdk.chatSession?0:lhnJsSdk.chatSession,"socket"==chatTransport?0==chatSessionId?lhnJsSdk.vChan.push("message:sent",e):lhnJsSdk.chatChan.push("message:sent",e):ajaxCall(appurl+apiversion+"/chat/"+chatSessionId+"/message/",e,"POST",null,{}),doGaTrack("LiveChat","Invite-Declined",!1))})),lhnQuery(document).on("click",".heart-click",(function(){var e=lhnQuery(this).attr("article-id");lhnQuery("label.heart").removeClass("selected all");for(var n=lhnQuery(this).val(),t=0;t<n;t++)lhnQuery("label.heart.heart-"+(t+1)+" i").removeClass("far fa-heart").addClass("fas fa-heart"),4==t&&lhnQuery("label.heart").addClass("all");ajaxCall(appurl+apiversion+"/kb/article/"+e+"/rating/",{rating:n},"POST",articleRatingCallback,{})}))}))}var s,o,i,r}function generateHocContents(e,n){switch(e){case"chat":if(system_windows[e]=void 0===lhnJsSdk.options.chatWindowId?system_windows.chat:lhnJsSdk.options.chatWindowId,null==lhnJsSdk.lhnsocket||0==lhnJsSdk.lhnsocket.isConnected())if("undefined"==typeof Socket){var t=document.getElementsByTagName("head")[0],a=document.createElement("script");a.type="text/javascript",a.src=appurl+"/js/socket.js";var l=!1;a.onload=a.onreadystatechange=function(){l||this.readyState&&"loaded"!==this.readyState&&"complete"!==this.readyState||(l=!0,connectSocket(null,vchanConnect),sleep(500).then((function(){embedPreChat("hocSys"+e,system_windows[e],n)})))},t.appendChild(a)}else connectSocket(null,vchanConnect),sleep(500).then((function(){embedPreChat("hocSys"+e,system_windows[e],n)}));else embedPreChat("hocSys"+e,system_windows[e],n);break;case"ticket":embedTicket("hocSys"+e,system_windows[e]);break;case"knowledge":embedKbLookup("hocSys"+e,system_windows[e]);break;case"callback":system_windows[e]=void 0===lhnJsSdk.options.callbackWindowId?system_windows.callback:lhnJsSdk.options.callbackWindowId,embedCallback("hocSys"+e,system_windows[e])}}function embedPreChat(e,n,t){var a,l,s,o;if(t=void 0!==t?t:{},lhnQuery("#hocSyschat").html(""),lhnJsSdk.chatSession="timeout"==chatType?null:void 0===lhnJsSdk.chatSession?lhnStorage.getData("lhnChatSession"):lhnJsSdk.chatSession,null!=t.theme&&(lhnQuery("#"+e).css("postion","relative"),a=document,l=appurl+"/css/embed/hoc.css",s=a.getElementsByTagName("head")[0],(o=a.createElement("link")).type="text/css",o.rel="stylesheet",o.href=l,o.crossOrigin="anonymous",s.insertBefore(o,s.lastChild),function(e,n,t,a){var l=e.getElementsByTagName("head")[0],s=e.createElement("link");s.type="text/css",s.rel="stylesheet",s.href=a,s.crossOrigin="anonymous",l.insertBefore(s,l.lastChild)}(document,0,0,appurl+"/css/embed/"+t.theme+".css")),lhnJsSdk.chatSession)firstOpen.chat=!1,embedChat(e,n,null);else if("conversation"==chatMode&&1==lhnJsSdk.isOnline)lookupConversation(e,n,t);else if("jump_logic"==preChatType||"hocSyschat"==e&&1!=t.demo||void 0!==(i=ajaxCall(appurl+apiversion+"/chat/is_bot/",{view_id:n},"GET","inline",{async:!1})).responseJSON.payload&&(preChatType=1==i.responseJSON.payload.is_bot?"jump_logic":preChatType),lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide"),0==lhnJsSdk.isOnline&&("jump_logic"!=preChatType||"jump_logic"==preChatType&&"timeout"==chatType))switch(Object.keys(chatOfflineType)[0]){case"callback":lhnQuery(".lhnHocSection[systemtype='callback']").length>0?(lhnQuery(".lhnHocSection[systemtype='chat']").remove(),lhnQuery(".lhnHocTab[systemtype='chat']").remove(),lhnQuery(".lhnHocTab").length>1?lhnQuery(".lhnHocTab").css("width",100/lhnQuery(".lhnHocTab").length+"%"):(lhnQuery(".lhnHocToggleMenu, .lhnWindow-tabs").addClass("lhnHide"),lhnQuery("#hocContainer").addClass("no-menu")),setTimeout((function(){openHOC("cb",{is_lhn_hoc_button:!0})}),0)):(embedCallback(e,chatOfflineType.callback),chatType="offline",updateHeaderFooter("chat"));break;case"ticket":lhnQuery(".lhnHocSection[systemtype='ticket']").length>0?(lhnQuery(".lhnHocSection[systemtype='chat']").remove(),lhnQuery(".lhnHocTab[systemtype='chat']").remove(),lhnQuery(".lhnHocTab").length>1?lhnQuery(".lhnHocTab").css("width",100/lhnQuery(".lhnHocTab").length+"%"):(lhnQuery(".lhnHocToggleMenu, .lhnWindow-tabs").addClass("lhnHide"),lhnQuery("#hocContainer").addClass("no-menu")),setTimeout((function(){openHOC("t",{is_lhn_hoc_button:!0})}),0)):(embedTicket(e,chatOfflineType.ticket),chatType="offline",updateHeaderFooter("chat"));break;case"bot":lhnJsSdk.options.chatWindowId=chatOfflineType.bot,lhnJsSdk.refresh(),lhnJsSdk.refresh_visitor(),embedPreChat(e,chatOfflineType.bot,t);break;default:ajaxCall(appurl+apiversion+"/ui/form/",i={system:"chat",layout:"hoc",partial:"offline",view_id:n},"GET",embedOfflineChatCallback,{el:e,win:n})}else{t=void 0!==t?t:{};var i,r={el:e,win:n};if("jump_logic"==preChatType||void 0!==t.invite)"v1"!=hocVersion&&(lhnQuery(".lhnChat").removeClass("chatInputShow"),lhnQuery(".lhnChat").addClass("chatInputHide")),void 0!==t&&(r=lhnQuery.extend(r,t)),ajaxCall(appurl+apiversion+"/ui/form/",i={system:"chat",layout:"hoc",partial:conversationPartial,view_id:n,type:"jump_logic"},"GET",embedJumpLogic,r);else"v1"!=hocVersion&&(lhnQuery(".lhnChat").removeClass("chatInputHide"),lhnQuery(".lhnChat").addClass("chatInputShow")),ajaxCall(appurl+apiversion+"/ui/form/",i={system:"chat",layout:"hoc",partial:"pre_conversation",view_id:n},"GET",embedPreChatCallback,r)}}function embedJumpLogic(e,n){void 0!==lhnJsSdk.lhnsocket&&null!=lhnJsSdk.lhnsocket&&0!=lhnJsSdk.lhnsocket.isConnected()||connectSocket(null,vchanConnect),void 0!==e.payload&&0==lhnQuery(".lhnChat").length&&embedChatSetup(e,n,"jumplogic",fetchSubmittedJumpLogic,jumpLogicStartChat),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function fetchSubmittedJumpLogic(e,n){ajaxCall(appurl+apiversion+"/chat/prechat_question/submitted",{view_id:e},"GET",fetchSubmittedJumpLogicCallback,n)}function fetchSubmittedJumpLogicCallback(e,n){if(void 0!==e.payload)if(stopInactivityTimer(),null!=e.payload.messages){void 0===lhnJsSdk.fieldData&&(lhnJsSdk.fieldData={}),n.value=null;for(var t=0;t<e.payload.messages.length;t++){var a=e.payload.messages[t];46146!=a.crm&&(lhnJsSdk.fieldData[a.crm]=a.answer),n.jumplogic=JSON.parse(a.jump_logic),isBotChatMessage(a)||(n.value=a.answer),n.fetch=!0,n.submitted=!0;var l,s=parseInt(a.field_info.split("_")[1]);if(n.order=s,null!=custName?(customerImg=custName.slice(0,1),customerResourceImg='<div class="lhnMessageImage lhnCustomerInitial">'+customerImg+"</div>"):customerResourceImg='<div class="lhnMessageImage lhnSilhouette"></div>',isBotChatMessage(a))l=decodeHTMLEntities(l=jumpLogicTokenReplace(a.answer)),lhnQuery('<div class="lhnOperatorMessage oldjumplogic lhnWindow-message--container"><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+l+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div><div class="lhnMessageImage lhnChatLogo"></div></div>').insertBefore(".lhnWindow-chat_input_jumplogic");else l=decodeHTMLEntities(l=jumpLogicTokenReplace(a.question)),lhnQuery('<div class="lhnOperatorMessage oldjumplogic lhnWindow-message--container"><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+l+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div><div class="lhnMessageImage lhnChatLogo"></div></div>').insertBefore(".lhnWindow-chat_input_jumplogic"),""!=a.answer&&lhnQuery("<div id='"+a.field_info+"' class=\"lhnCustomerMessage lhnWindow-message--container\" attr='"+s+'\'><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+a.answer+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div>'+customerResourceImg+"</div>").insertBefore(".lhnWindow-chat_input_jumplogic");scrollChat(),n.field_id=parseInt(a.field_info.split("_")[2]),t==e.payload.messages.length-1&&(n.fetch=!1,preChatFunc({},n))}}else fetchNextJumpLogic(n.win,1,n)}function isBotChatMessage(e){return[0,1,2].includes(e.resource_type)}function fetchNextJumpLogic(e,n,t){var a={view_id:e,order:n};t.submitted=!1,t.from_goto=!1,"helpful"==n?(a.action=t.action,a.bot_answer_id=t.bot_answer_id,a.bot_chat_field_id=t.bot_chat_field_id,0==lhnQuery("[id^=hlpfl_"+t.bot_answer_id+"_"+t.bot_chat_field_id+"_]").length&&ajaxCall(appurl+apiversion+"/chat/prechat_question",a,"GET",embedPreChatQuestionCallback,t)):0==lhnQuery("[id^=fld_"+n+"_]").length&&ajaxCall(appurl+apiversion+"/chat/prechat_question",a,"GET",embedPreChatQuestionCallback,t)}function jumpLogicTokenReplace(e){for(var n=/{{(\d*)}}/,t=n.exec(e);null!=t;){var a=lhnQuery(".lhnCustomerMessage[attr='"+t[1]+"'] .lhnWindow-message").last().text();e=e.replace(t[0],html2text(a)),t=n.exec(e)}return e}function decodeHTMLEntities(e){for(var n=0,t=[["amp","&"],["apos","'"],["lt","<"],["gt",">"],["quot",'"'],["nbsp"," "]];n<t.length;n++){var a=_slicedToArray(t[n],2),l=a[0],s=a[1],o=new RegExp("&".concat(l,";"),"g");e=e.replace(o,s)}return e}function embedPreChatQuestionCallback(e,n){if(void 0!==e.payload){chatTypingStatus({operator_typing:!0});var t=[5,7,22];setTimeout((function(){chatTypingStatus({operator_typing:!1});var a=checkMsgForVideoLinks(e.payload.html);a=jumpLogicTokenReplace(a=convertUrlsAndImages(a));var l=null==e.payload.prefill_type?"":e.payload.prefill_type,s=null==e.payload.prefill_value?"":e.payload.prefill_value;if(lhnQuery(a).insertBefore(".lhnWindow-chat_input_jumplogic"),null!=e.payload.field_value&&""!=e.payload.field_value){var o=e.payload.field_value.split("\r\n");"v1"!=hocVersion&&(lhnQuery(".lhnChat").removeClass("chatInputShow"),lhnQuery(".lhnChat").addClass("chatInputHide")),lhnQuery(".lhnWindow-chat_input_jumplogic").removeClass("lhnHide"),lhnQuery.each(o,(function(n,t){var a;"helpful"==e.payload.field_type?a='<div class="lhnOption" value="'+(0==n?"yes":"no")+'">'+t+"</div>":a='<div class="lhnOption" value="'+t+'">'+t+"</div>";lhnQuery(a).appendTo(".lhnWindow-chat_input_jumplogic")}))}else if(t.includes(e.payload.field_type)){var i=lhnQuery(".lhnChat .jumplogic:last"),r=i.find(".lhnInput");if("TEXTAREA"==r[0].tagName?lhnQuery("#lhnChatMessageBox .message").addClass("isLargeText"):lhnQuery("#lhnChatMessageBox .message").removeClass("isLargeText"),""!=r.attr("placeholder")&&null!=r.attr("placeholder")?(lhnQuery("#lhnChatMessageBox .message").attr("placeholder",r.attr("placeholder")),lhnQuery("#lhnChatMessageBox label").text(r.attr("placeholder"))):(lhnQuery("#lhnChatMessageBox .message").attr("placeholder",lhnJsSdk.dict.chatBoxPlaceholder),lhnQuery("#lhnChatMessageBox label").text(lhnJsSdk.dict.chatBoxPlaceholder)),""!=r.attr("maxlength")&&null!=r.attr("maxlength")?lhnQuery("#lhnChatMessageBox .message").attr("maxlength",r.attr("maxlength")):lhnQuery("#lhnChatMessageBox .message").attr("maxlength","150"),lhnQuery.each(r[0].attributes,(function(e,n){"class"!=n.nodeName&&"id"!=n.nodeName&&lhnQuery("#lhnChatMessageBox .message").attr(n.nodeName,n.value)})),i.find(".lhnFieldInput").hasClass("lhnPhoneField")){var h=i.find(".lhnPhoneCountries").clone();lhnQuery(".lhnWindow-chat_input").prepend(h),lhnQuery("#lhnChatMessageBox").addClass("lhnPaddingLeftPhoneInput")}lhnQuery(".lhnWindow-chat_input").removeClass("lhnHide"),"v1"!=hocVersion?(lhnQuery(".lhnChat").removeClass("chatInputHide"),lhnQuery(".lhnChat").addClass("chatInputShow")):lhnQuery(".lhnWindow-chat_input form").removeClass("lhnHide")}if(playSound(),lhnQuery("#lhnChatMessageBox .message").focus(),lhnQuery(".lhnChat .lhnWindow-message--container:last .lhnWindow-message").height()>lhnQuery(".lhnChat").height()){var c=lhnQuery(".lhnChat")[0].scrollHeight-lhnQuery(".lhnChat .lhnWindow-message--container:last .lhnWindow-message").height()-30;lhnQuery(".lhnChat").scrollTop(c)}else scrollChat();n.jumplogic=JSON.parse(e.payload.jump_logic),n.order=e.payload.order,n.field_type=e.payload.field_type,lhnQuery(document).off("click",".lhnChat .lhnOption").on("click",".lhnChat .lhnOption",(function(e){var t=lhnQuery(this).parent().prev().find(".lhnFieldInput"),a=t.find("> input").attr("name");lhnQuery(".lhnWindow-chat_input_jumplogic").find(".lhnOption").remove(),submitPreChatQuestion(a,lhnQuery(this).attr("value"),lhnQuery(this).text(),t.find("> input").attr("crm"),n),lhnQuery(document).off("click",".lhnChat .lhnOption")})),lhnQuery(document).off("click",".lhnWindow-chat_input.jumplogic .lhnSendButton").on("click",".lhnWindow-chat_input.jumplogic .lhnSendButton",(function(e){validate("hocSyschat .lhnWindow-chat_input")&&jumplogicFieldSubmit(e,n)})),lhnQuery(document).off("keydown",".lhnWindow-chat_input.jumplogic #lhnChatMessage").on("keydown",".lhnWindow-chat_input.jumplogic #lhnChatMessage",(function(e){if(13==e.which||9==e.which)return e.preventDefault(),!1})),lhnQuery(document).off("keyup",".lhnWindow-chat_input.jumplogic #lhnChatMessage").on("keyup",".lhnWindow-chat_input.jumplogic #lhnChatMessage",(function(e){13!=e.which&&9!=e.which||!validate("hocSyschat .lhnWindow-chat_input")?""!=lhnQuery.trim(lhnQuery(this).val())?(lhnQuery(this).parent().parent().find("button").addClass("lhnShowButton"),lhnQuery("#lhnChatMessageBox").hasClass("lhnPaddingLeftPhoneInput")||(lhnQuery("#hocSyschat").addClass("lhnTextboxActive"),"v1"!=hocVersion&&customerTyping(lhnQuery(".lhnWindow-chat_input.jumplogic #lhnChatMessageBox > textarea")))):(lhnQuery(this).parent().parent().find("button").removeClass("lhnShowButton"),lhnQuery("#hocSyschat").removeClass("lhnTextboxActive"),"v1"!=hocVersion&&customerTyping(lhnQuery(".lhnWindow-chat_input.jumplogic #lhnChatMessageBox > textarea"))):jumplogicFieldSubmit(e,n)})),lhnQuery(document).ready((function(){autoFillForm("lhnWindow-chat_input",null,{}),"19"==e.payload.field_type&&($el=lhnQuery(".lhnOperatorMessage.jumplogic").last().find("label"),submitPreChatQuestion($el.attr("for"),"","",$el.attr("crm"),n))})),t.includes(e.payload.field_type)&&""==lhnQuery(".lhnWindow-chat_input.jumplogic #lhnChatMessageBox > textarea").val()&&(["pre-fill","pre-fill and skip"].includes(l)&&""!=s&&(lhnQuery(".lhnWindow-chat_input.jumplogic #lhnChatMessageBox > textarea").val(e.payload.prefill_value),lhnQuery(".lhnSendButton").addClass("lhnShowButton")),"pre-fill and skip"==e.payload.prefill_type&&""!=s&&lhnQuery(".lhnWindow-chat_input.jumplogic .lhnSendButton").trigger("click"))}),1e3)}}function jumplogicFieldSubmit(e,n){var t=lhnQuery(".lhnChat .jumplogic:last").find(".lhnInput"),a=lhnQuery(".lhnWindow-chat_input.jumplogic #lhnChatMessage").val();return lhnQuery("#lhnChatMessageBox").hasClass("lhnPaddingLeftPhoneInput")&&!a.includes("+")&&(a=lhnQuery(".lhnWindow-chat_input .lhnPhoneSelectedCountryCode").text()+a),submitPreChatQuestion(t.attr("name"),a,a,t.attr("crm"),n),lhnQuery(document).off("keyup",".lhnWindow-chat_input.jumplogic #lhnChatMessage"),lhnQuery(document).off("click",".lhnWindow-chat_input.jumplogic .lhnSendButton"),lhnQuery("#lhnChatMessageBox > textarea").val(""),lhnQuery(".lhnWindow-chat_input .lhnPhoneCountries").remove(),lhnQuery("#phoneFieldScript").remove(),lhnQuery("#lhnChatMessageBox").removeClass("lhnPaddingLeftPhoneInput"),lhnQuery(".lhnSendButton").removeClass("lhnShowButton"),"v1"!=hocVersion&&(lhnQuery("#lhnChatMessage").scrollTop(0),lhnQuery("#lhnChatMessageBox").scrollTop(0),customerTyping(lhnQuery(".lhnWindow-chat_input.jumplogic #lhnChatMessageBox > textarea"))),e.preventDefault(),!1}function submitPreChatQuestion(e,n,t,a,l){lhnQuery.each(lhnQuery("#lhnChatMessageBox .message")[0].attributes,(function(e,n){null!=n&&"class"!=n.nodeName&&"id"!=n.nodeName&&setTimeout((function(){lhnQuery("#lhnChatMessageBox .message").removeAttr(n.nodeName)}),50)})),lhnQuery(".lhnChat .jumplogic:last").find(".lhnFieldInput").remove(),lhnQuery(".lhnWindow-chat_input").addClass("lhnHide"),lhnQuery(".lhnWindow-chat_input_jumplogic").addClass("lhnHide"),lhnQuery("#hocSyschat").removeClass("lhnTextboxActive"),"v1"!=hocVersion&&(lhnQuery(".lhnChat").removeClass("chatInputShow"),lhnQuery(".lhnChat").addClass("chatInputHide")),vchanConnect(),t=html2text(t);var s={field_info:e,value:n};l.value=n;var o=parseInt(e.split("_")[3]),i=parseInt(e.split("_")[1]);if(l.field_id=parseInt(e.split("_")[2]),28==o&&""!=lhnQuery.trim(n)?(custName=lhnQuery.trim(n),lhnStorage.setData("lhnCustName",custName)):111==o&&""!=lhnQuery.trim(n).split(" ")[0]&&(custName=lhnQuery.trim(n).split(" ")[0],lhnStorage.setData("lhnCustName",custName)),void 0===lhnJsSdk.fieldData&&(lhnJsSdk.fieldData={}),46146!=o&&(lhnJsSdk.fieldData[a]=n),""!=n||"19"==l.field_type&&1==l.from_goto?ajaxCall(appurl+apiversion+"/chat/prechat_question",s,"PUT",preChatFunc,l):preChatFunc({},l),t=convertUrlsAndImages(t=checkMsgForVideoLinks(t)),""!=n&&(null!=custName?(customerImg=custName.slice(0,1),customerResourceImg='<div class="lhnMessageImage lhnCustomerInitial">'+customerImg+"</div>"):customerResourceImg='<div class="lhnMessageImage lhnSilhouette"></div>',lhnQuery("<div id='"+e+"' class=\"lhnCustomerMessage lhnWindow-message--container\" attr='"+i+'\'><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+t+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div>'+customerResourceImg+"</div>").insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat()),"function"==typeof window.lhnJsSdkBotInputReceived){var r=lhnQuery.trim(lhnQuery("label[for='"+e+"'] p").text());window.lhnJsSdkBotInputReceived(r,n)}lhnJsSdk.vChan.push("jump_logic:message",{field_info:e,order:i,text:t},1e4)}function submitPreChatQuestionCallback(e,n){void 0!==e.jwt&&null!=e.jwt&&lhnStorage.setData("lhnJWT",e.jwt,e.jwt_expire);for(var t=null,a=!1,l=0;l<n.jumplogic.length;l++)if(!a){var s=n.jumplogic[l].conditions;if(null==s)t=n.jumplogic[l].actions;else{for(var o=0;o<s.length&&(a=jumpLogicConditionCheck(s[o],n.value));o++);a&&(t=n.jumplogic[l].actions)}}parseAction(t,0,n)}function submitPreChatQuestionBe(e,n){jl_working=!0,void 0!==e.jwt&&null!=e.jwt&&lhnStorage.setData("lhnJWT",e.jwt,e.jwt_expire),n.chat_session_id=lhnJsSdk.chatSession,n.pre_chat_type=preChatType,n.current_dept=lhnJsSdk.options.dept,n.is_online=lhnJsSdk.isOnline,n.current_url=window.location.href,n.submitted=n.submitted,n.tab_id=tabId,n.fetch=n.fetch,ajaxCall(appurl+apiversion+"/chat/jump_logic",n,"POST",null,n)}function processActions(e){e.tab_id=tabId,ajaxCall(appurl+apiversion+"/chat/jump_logic/actions",e,"POST",null,null)}function preChatFunc(e,n){submitPreChatQuestionBe(e,n)}function jumpLogicConditionCheck(e,n){switch(Object.keys(e)[0]){case"selection":return e.selection==n;case"is":return e.is==n;case"isnot":return e.isnot!=n;case">":return n>parseInt(e[">"]);case">=":return n>=parseInt(e[">="]);case"<":return n<parseInt(e["<"]);case"<=":return n<=parseInt(e["<="]);case"contains":return n.indexOf(e.contains)>-1;case"notcontains":return n.indexOf(e.notcontains)<0;case"online":return lhnJsSdk.isOnline==e.online;case"regex":return new RegExp(e.regex,"gi").test(n);case"current_page":return window.location.href.indexOf(e.current_page)>-1;case"previous_question":for(var t=lhnQuery(".lhnCustomerMessage[attr='"+e.previous_question.question+"'] .lhnWindow-message").text(),a=!1,l=e.previous_question.conditions,s=0;s<l.length;s++){if(!(a=jumpLogicConditionCheck(l[s],t)))break}return a}}function parseAction(actions,i,opts){var action_length=actions.length,action=actions[i];switch(i+=1,jl_working=!0,Object.keys(action)[0]){case"goto":(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch)&&(fetchNextJumpLogic(opts.win,action.goto,opts),lhnJsSdk.vChan.push("jump_logic:new_question",{win:opts.win,goto:action.goto,opts:opts},1e4));break;case"text":lhnQuery(".lhnChat").append('<div class="lhnOperatorMessage lhnWindow-message--container"><span></span><div class="lhnWindow-message">'+jumpLogicTokenReplace(action.text)+'</div><span class="lhnTime"></span></div>'),scrollChat();break;case"close_window":lhnJsSdk.closeHOC();break;case"start_chat":(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch)&&jumpLogicStartChat(opts);break;case"start_sms":(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch)&&ajaxCall(appurl+apiversion+"/chat/create/sms",{client_sms:action.start_sms},"POST",null,{});break;case"end_chat":endChat();break;case"dept":lhnJsSdk.options.dept!=action.dept&&(lhnJsSdk.options.dept=action.dept,ajaxCall(appurl+apiversion+"/visitor/update_dept",{dept:action.dept},"POST",null,{}),vchanLeave(),vchanConnect(),lhnJsSdk.vChan.push("jump_logic:dept",{dept:action.dept},1e4));break;case"email":(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch)&&1!=opts.submitted&&ajaxCall(appurl+apiversion+"/chat/0/email_transcript",action.email,"POST",null,{});break;case"kb_article":lhnQuery(".lhnChat").append('<div class="lhnOperatorMessage lhnWindow-message--container"><span></span><div class="lhnWindow-message"><div id="lhnKbEmbed"></div></div><span class="lhnTime"></span></div>'),setTimeout((function(){scrollChat()}),200);var lhnArticleId=action.kb_article;embedKbArticle(lhnArticleId,"lhnKbEmbed"),lhnQuery(document).ready((function(){lhnQuery(document).off("click","#lhnKbEmbed").on("click","#lhnKbEmbed",(function(){embedExternalPage(),embedKbArticle(lhnArticleId,"lhnExternal")}))}));break;case"callback":if(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch){var cb=action.callback;lhnQuery(".lhnChat").append('<div rel="cb'+cb+'" class="lhnWindow-message--container"><div class="hocSecureForm"><div class="form_chat_btn form_not_filled">'+lhnJsSdk.dict.callbackTitle+"</div></div></div>"),scrollChat(),lhnQuery("#hocSyschat").append('<div id="cb'+cb+'" class="secure_forms lhnHide"><div class="form_close"></div><div class="sf_main_form"></div></div>'),embedCallback("cb"+cb+" .sf_main_form",cb),lhnQuery(document).ready((function(){lhnQuery(document).on("click","[rel='cb"+cb+"']",(function(){return lhnQuery("#cb"+cb).removeClass("lhnHide"),!1})),lhnQuery(document).on("click",".secure_forms .form_close",(function(){return lhnQuery("#cb"+cb).addClass("lhnHide"),!1}))}))}break;case"ticket":if(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch){var ticket=action.ticket;lhnQuery(".lhnChat").append('<div rel="ticket'+ticket+'" class="lhnWindow-message--container"><div class="hocSecureForm"><div class="form_chat_btn form_not_filled">'+lhnJsSdk.dict.ticketTitle+"</div></div></div>"),scrollChat(),lhnQuery("#hocSyschat").append('<div id="ticket'+ticket+'" class="secure_forms lhnHide"><div class="form_close"></div><div class="sf_main_form"></div></div>'),embedTicket("ticket"+ticket+" .sf_main_form",ticket),lhnQuery(document).ready((function(){lhnQuery(document).on("click","[rel='ticket"+ticket+"']",(function(){return lhnQuery("#ticket"+ticket).removeClass("lhnHide"),!1})),lhnQuery(document).on("click",".secure_forms .form_close",(function(){return lhnQuery("#ticket"+ticket).addClass("lhnHide"),!1}))}))}break;case"push_visitor":(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch)&&ajaxCall(appurl+apiversion+"/visitor/push",{push_to:action.push_visitor},"POST",null,{});break;case"record_outcome":(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch)&&ajaxCall(appurl+apiversion+"/visitor/record_bot_outcome",{outcome:action.record_outcome,window_id:opts.win},"POST",null,{});break;case"secure_form":if(void 0===opts.fetch||void 0!==opts.fetch&&1!=opts.fetch){var msg=action.secure_form,html="<div id='sf"+i+"' class='lhnWindow-message--container'></div>";lhnQuery(".lhnChat").append(html),scrollChat(),loadSecureForms("sf"+i,msg,{prechat:!0})}break;case"delay":return sleep(1e3*action.delay).then((function(){i<action_length&&parseAction(actions,i,opts)})),!1;case"custom_js":custom_js_obj="object"!=_typeof(action.custom_js)?JSON.parse(action.custom_js):action.custom_js,custom_js=jumpLogicTokenReplace(custom_js_obj.js),callback_index=i,"feedback"==custom_js_obj.type?(window.lhnBotCustomJsCallback=function(e){lhnQuery(".lhnChat").append('<div class="lhnOperatorMessage lhnWindow-message--container"><span></span><div class="lhnWindow-message">'+jumpLogicTokenReplace(e)+'</div><span class="lhnTime"></span></div>'),scrollChat(),parseAction(actions,callback_index,opts)},window.lhnBotCallback=lhnBotCustomJsCallback,i=action_length,eval(custom_js)):eval(custom_js)}i<action_length?parseAction(actions,i,opts):jl_working=!1,scrollChat()}function jumplogic_chatended(e,n){startInactivityTimer(),"chat"!=chatType&&"jumplogic"!=chatType||(closeHOC(),chatType="prechat",lhnQuery("#hocSyschat").html(""),firstOpen.chat=!0)}function jumpLogicStartChat(e){"function"==typeof window.lhnJsSdkPreChatSubmitted&&window.lhnJsSdkPreChatSubmitted(),null!=lhnQuery(".lhnChat").attr("invite")&&""!=lhnQuery(".lhnChat").attr("invite")&&(motive=lhnQuery(".lhnChat").attr("invite"),doGaTrack("LiveChat","Invite-Accepted",!1));var n={view_id:e.win,launch_url:lhnJsSdk.options.pageurl,custom1:lhnJsSdk.options.custom1,custom2:lhnJsSdk.options.custom2,custom3:lhnJsSdk.options.custom3,custom1Label:lhnJsSdk.options.custom1Label,custom2Label:lhnJsSdk.options.custom2Label,custom3Label:lhnJsSdk.options.custom3Label,motive:motive,jumplogic:!0};void 0!==lhnJsSdk.options.operator_id&&(n.operator_id=lhnJsSdk.options.operator_id),ajaxCall(appurl+apiversion+"/chat/create/",n,"POST",joinChatCallback,e),launchedChat=!0,doGaTrack("LiveChat","Chat-Started",!1)}function embedPreChatCallback(e,n){if(void 0!==e.message&&"Department now offline"==e.message)return online_type=0!=lhnJsSdk.options.dept?"department":"client",firstOpen.chat=!1,void updateOnlineStatus({chat:{online_status:!1,online_type:online_type},el:n.el,win:n.win});void 0!==e.payload&&(""==e.payload?(firstOpen.chat=!1,embedChat(n.el,n.win,null)):(lhnQuery("#hocSyschat").html(""),lhnQuery(e.payload.replace(/\r/g,"<br />")).appendTo("#"+n.el),lhnQuery(".lhnPreChatForm").removeClass("lhnHide"),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide"),lhnQuery(document).ready((function(){if(!lhnStorage.getData("lhnShowedSMS")&&null!=lhnQuery(".lhnPromptAccept.sms").attr("rel")&&""!=lhnQuery(".lhnPromptAccept.sms").attr("rel")&&isMobile()){var e=lhnQuery(".lhnPrompt.sms")[0].innerHTML.replace(/{{(Company)}}/g,lhnJsSdk.dict.companyName);lhnQuery(".lhnPrompt.sms")[0].innerHTML=e,lhnQuery(".lhnPrompt.sms, .lhnPromptOverlay.sms").removeClass("lhnHide")}lhnQuery(document).off("click",".lhnSubmit.hocPrechat").on("click",".lhnSubmit.hocPrechat",(function(){return validatePreChatForm(n.el,n.win),!1})),lhnQuery(document).off("keypress",".lhnPreChatForm input[type='text'], .lhnPreChatForm textarea").on("keypress",".lhnPreChatForm input[type='text'], .lhnPreChatForm textarea",(function(e){if(13==e.keyCode&&lhnQuery(".lhnHocOverlay").is(":visible"))return validatePreChatForm(n.el,n.win),!1})),lhnQuery(".lhnPromptAccept.sms").click((function(){"function"==typeof window.lhnJsSdkSmsChatShown&&window.lhnJsSdkSmsChatShown(),window.location="sms:"+lhnQuery(this).attr("rel")})),lhnQuery(".lhnPromptDecline.sms").click((function(){lhnQuery(".lhnPrompt, .lhnPromptOverlay").addClass("lhnHide"),lhnStorage.setData("lhnShowedSMS",!0)})),lhnJsSdk.fieldData=void 0!==lhnJsSdk.fieldData?lhnJsSdk.fieldData:void 0!==lhnJsSdk.preChatData?lhnJsSdk.preChatData:void 0,autoFillForm("lhnPreChatForm",validatePreChatForm,n),lhnQuery(".lhnFormButton.hocPrechat").html(lhnJsSdk.dict.startChat)})),chatType="prechat",updateHeaderFooter("chat"),firstOpen.chat=!1,doGaTrack("LiveChat","Prechat-Survey",!1),"function"==typeof window.lhnJsSdkPreChatShown&&window.lhnJsSdkPreChatShown()))}function validatePreChatForm(e,n){lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide"),validate(e)?(lhnQuery(".lhnPreChatForm input, .lhnPreChatForm textarea").each((function(){if(lhnAttr=(lhnQuery(this).attr("id")||"").split("_"),"fld"==lhnAttr[0]){var e=parseInt(lhnAttr[3]);if(28==e&&""!=lhnQuery.trim(lhnQuery(this).val()))return custName=html2text(lhnQuery.trim(lhnQuery(this).val())),void lhnStorage.setData("lhnCustName",custName);111==e&&""!=lhnQuery.trim(lhnQuery(this).val()).split(" ")[0]&&(custName=html2text(lhnQuery.trim(lhnQuery(this).val()).split(" ")[0]),lhnStorage.setData("lhnCustName",custName))}"dept"==lhnQuery(this).attr("lhnInputType")&&(lhnJsSdk.options.dept=lhnQuery(this).val(),lhnJsSdk.refresh_visitor())})),null==lhnJsSdk.lhnsocket||0==lhnJsSdk.lhnsocket.isConnected()?(connectSocket(null,vchanConnect),setTimeout((function(){1==lhnJsSdk.isOnline&&embedChat(e,n,lhnQuery(".lhnPreChatForm form").serializeObject(null))}),200)):embedChat(e,n,lhnQuery(".lhnPreChatForm form").serializeObject(null)),lhnQuery(".lhnPreChatForm").addClass("lhnHide"),"function"==typeof window.lhnJsSdkPreChatSubmitted&&window.lhnJsSdkPreChatSubmitted()):(lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide"))}function preChatErrorCallback(e){lhnQuery("#lhnChatTable").remove(),lhnQuery(".lhnPreChatForm").removeClass("lhnHide")}function embedOfflineChatCallback(e,n){void 0!==e.payload&&(lhnQuery("#hocSyschat").html(""),lhnQuery(e.payload).appendTo("#"+n.el),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide"),lhnQuery(document).ready((function(){lhnQuery(document).off("click",".lhnSubmit.hocOffline").on("click",".lhnSubmit.hocOffline",(function(){return validateOfflineChatForm(n.el,n.win),!1})),lhnJsSdk.fieldData=void 0!==lhnJsSdk.fieldData?lhnJsSdk.fieldData:void 0!==lhnJsSdk.preChatData?lhnJsSdk.preChatData:void 0,autoFillForm("lhnOfflineForm",validateOfflineChatForm,n),lhnQuery(".lhnFormButton.hocOffline").html(lhnJsSdk.dict.submit)})),chatType="offline",updateHeaderFooter("chat"),firstOpen.chat=!1,doGaTrack("LiveChat","Offline-Form-Opened",!1),autoFillForm("lhnOfflineForm",validateOfflineChatForm,n),"function"==typeof window.lhnJsSdkOfflineShown&&window.lhnJsSdkOfflineShown())}function validateOfflineChatForm(e,n){if(lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide"),validate(e)){var t=lhnQuery(".lhnOfflineForm form").serializeObject(n);t=lhnQuery.extend(t,{department_id:lhnJsSdk.options.dept});ajaxCall(appurl+apiversion+"/chat/offline",t,"PUT",validateOfflineFormCallback,{el:e})}else lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function validateOfflineFormCallback(e,n){void 0!==e.message&&(lhnQuery("#"+n.el+" .lhnOfflineForm").remove(),lhnQuery("#lhnHocFooter button").remove(),lhnQuery("<div class='lhnmsgbox lhnOfflineSuccess'>"+lb2br(e.message)+"</div>").appendTo("#"+n.el),doGaTrack("LiveChat","Offline-Form-Submitted",!1),"function"==typeof window.lhnJsSdkOfflineSubmitted&&window.lhnJsSdkOfflineSubmitted()),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide"),chatType="prechat",firstOpen.chat=!0}function lookupConversation(e,n,t){void 0!==(t=void 0!==t?t:{})&&(t=lhnQuery.extend({el:e,win:n},t));var a={view_id:t.win,launch_url:lhnJsSdk.options.pageurl,custom1:lhnJsSdk.options.custom1,custom2:lhnJsSdk.options.custom2,custom3:lhnJsSdk.options.custom3,motive:motive};void 0!==lhnJsSdk.options.operator_id&&(a.operator_id=lhnJsSdk.options.operator_id),ajaxCall(appurl+apiversion+"/chat/conversation",a,"GET",lookupConversationCallback,t)}function lookupConversationCallback(e,n){if(void 0!==e.payload&&1==e.payload.has_chatted){e={system:"chat",layout:"hoc",partial:conversationPartial,view_id:n.win,type:"conversation"};ajaxCall(appurl+apiversion+"/ui/form/",e,"GET",embedConversation,n)}else chatMode="standard",embedPreChat(n.el,n.win)}function embedChatSetup(e,n,t,a,l){lhnQuery(e.payload).appendTo("#"+n.el),lhnQuery("#"+n.el+" .lhnPromptMsg").addClass("lhnHide"),lhnQuery("#"+n.el+" .lhnPromptAccept.closechat").text(lhnJsSdk.dict.endChat),lhnQuery("#"+n.el+" .lhnPromptAccept.closechat").attr("title",lhnJsSdk.dict.endChat),lhnQuery("#"+n.el+" .lhnPromptDecline.closechat").text(lhnJsSdk.dict.hide),lhnQuery("#"+n.el+" .lhnPromptDecline.closechat").attr("title",lhnJsSdk.dict.hide),"v1"==hocVersion?(lhnQuery("#"+n.el+" .lhnSendButton").text(lhnJsSdk.dict.send),lhnQuery("#"+n.el+" .lhnChatActions .lhnHocEndChatAction").text(lhnJsSdk.dict.endChat),lhnQuery("#"+n.el+" .lhnChatActions .lhnHocEmailAction").text(lhnJsSdk.dict.email),lhnQuery("#"+n.el+" .lhnChatActions .lhnHocFileUploadAction").text(lhnJsSdk.dict.uploadFile)):lhnQuery(".lhnChat").addClass("chatInputHide"),lhnQuery("#"+n.el+" #lhnChatMessageBox .message").attr("placeholder",lhnJsSdk.dict.chatBoxPlaceholder),lhnQuery("#"+n.el+" #lhnChatMessageBox label").text(lhnJsSdk.dict.chatBoxPlaceholder),firstOpen.chat=!1;var s,o,i;chatType=t,updateHeaderFooter("chat"),"function"==typeof window.lhnJsSdkPreChatShown&&window.lhnJsSdkPreChatShown(),0==lhnQuery("#emoji-mart").length&&(s=document,o=s.getElementsByTagName("head")[0],(i=s.createElement("script")).type="text/javascript",i.src="https://cdn.jsdelivr.net/npm/emoji-mart@latest/dist/browser.js",i.id="emoji-mart",o.appendChild(i)),lhnQuery(document).ready((function(){if(disableEndChat&&lhnQuery("#"+n.el+" .lhnChatActions .lhnHocEndChatAction").remove(),lhnQuery(".lhnHocBillboards").length>0){lhnQuery("#hocSyschat.lhnHocSection").addClass("hasBillboard");var e=lhnQuery(".lhnHocBillboards").attr("data-cycle-slides"),s=lhnQuery(".lhnHocBillboards "+e).length,o=s;lhnQuery(".lhnHocBillboards "+e).each((function(){o==s&&lhnQuery(this).addClass("lhnCurrentBillboard").addClass("lhnShow"),lhnQuery(this).css("z-index",o),o--})),lhn_billboard_rotate=setInterval((function(){lhnQuery(".lhnCurrentBillboard").fadeOut("slow",(function(){lhnQuery(this).css("z-index",0),lhnQuery(this).removeClass("lhnCurrentBillboard"),lhnQuery(this).index()<s-1?lhnQuery(this).next().addClass("lhnCurrentBillboard").addClass("lhnShow"):lhnQuery(this).siblings().first().addClass("lhnCurrentBillboard").removeClass("lhnShow"),lhnQuery(this).removeClass("lhnShow"),lhnQuery(this).show(),lhnQuery(".lhnHocBillboards "+e).each((function(){lhnQuery(this).css("z-index",parseInt(lhnQuery(this).css("z-index"))+1)}))}))}),lhnQuery(".lhnHocBillboards").attr("data-cycle-timeout"))}if("chat"!=t){if("v1"==hocVersion&&lhnQuery(".lhnCustomerMessage > div, .lhnOperatorMessage > div").css("border-radius","5px"),lhnQuery(".lhnCustomerMessage > span, .lhnOperatorMessage > span").css("font-size","12px"),lhnQuery(document).off("keypress","#lhnChatMessageBox > textarea").on("keypress","#lhnChatMessageBox > textarea",(function(e){return 13==e.keyCode&&""!=lhnQuery.trim(lhnQuery("#lhnChatMessageBox > textarea").val())?(null!=custName&&(n.from_name=custName),lhnJsSdk.chatSession||(n.new_message=lhnQuery("#lhnChatMessageBox > textarea").val(),l(n)),!1):13==e.keyCode||lhnQuery(this).val().length>=4e3?(e.preventDefault(),!1):void 0})),lhnQuery(document).off("input","#lhnChatMessageBox > textarea").on("input","#lhnChatMessageBox > textarea",(function(e){if(oldCustomerTyping=isCustomerTyping,""!=lhnQuery.trim(lhnQuery("#lhnChatMessageBox > textarea").val())){var n=!0;isCustomerTyping=!0,lhnQuery(".lhnInput-chat_input-buttons .lhnSendButton").addClass("lhnShowButton")}else{n=!1;isCustomerTyping=!1,lhnQuery(".lhnInput-chat_input-buttons .lhnSendButton").removeClass("lhnShowButton")}oldCustomerTyping!=isCustomerTyping&&null!=lhnJsSdk.chatSession&&ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/set_typing_status/",{status:n},"POST",null,{})})),lhnQuery(document).off("click",".lhnSendButton").on("click",".lhnSendButton",(function(){return""!=lhnQuery.trim(lhnQuery("#lhnChatMessageBox > textarea").val())&&(null!=custName&&(n.from_name=custName),lhnJsSdk.chatSession||"jumplogic"==chatType||(n.new_message=lhnQuery("#lhnChatMessageBox > textarea").val(),l(n))),!1})),lhnQuery(document).off("keyup",".lhnChatActionsMenu").on("keyup",".lhnChatActionsMenu",(function(e){32!=e.keyCode&&13!=e.keyCode||lhnQuery(this).click()})),lhnQuery(document).on("click","#lhnHelpOutCenter, #lhnHelpOutCenter *",(function(e){lhnQuery(e.target).is(".lhnChatActions, .lhnChatActions *, .lhnChatActionsMenu, .lhnChatActionsMenu *")||"v1"==hocVersion&&lhnQuery(".lhnChatActions").addClass("lhnHide")})),lhnQuery(document).off("click",".lhnChatActions .lhnHocEndChatAction").on("click",".lhnChatActions .lhnHocEndChatAction",(function(){return endChat(),lhnQuery(".lhnChatActions").addClass("lhnHide"),!1})),lhnQuery(document).off("click",".lhnChatActions .lhnHocEmailAction").on("click",".lhnChatActions .lhnHocEmailAction",(function(){return displayEmailForm(),lhnQuery(".lhnChatActions").addClass("lhnHide"),!1})),lhnQuery(document).off("click",".lhnChatActions .lhnHocFileUploadAction").on("click",".lhnChatActions .lhnHocFileUploadAction",(function(){return displayFileUpload(""),"v1"==hocVersion&&lhnQuery(".lhnChatActions").addClass("lhnHide"),!1})),lhnQuery(document).off("keyup",".lhnChat #lhnHocEmailTo").on("keyup",".lhnChat #lhnHocEmailTo",(function(){""!=lhnQuery.trim(lhnQuery(this).val())&&isValidEmailAddress(lhnQuery.trim(lhnQuery(this).val()))?lhnQuery(".lhnChat .hocEmailChat").removeClass("lhnHide"):lhnQuery(".lhnChat .hocEmailChat").addClass("lhnHide")})),lhnQuery(document).off("click",".lhnChat .hocEmailChat").on("click",".lhnChat .hocEmailChat",(function(e){var n=lhnQuery(this).parent().find(".lhnHocEmailTo").val();return isValidEmailAddress(n)&&emailChat(n,lhnQuery(this).parent()),!1})),n.el=n.el+" .lhnChat",void 0!==n.invite&&"open_chat_window"!=n.invite){"conversation"==t&&a(n.win,n);var i=new Date;if("24"==lhnJsSdk.options.timeFormat)i.getHours(),("0"+i.getMinutes()).slice(-2);else i.toLocaleString("en-us",{hour:"numeric",minute:"numeric",hour12:!0});var r=checkMsgForVideoLinks(n.invite);r=convertUrlsAndImages(r);var h="proactive"==n.invite_type?n.invite_id:"invite";"v1"!=hocVersion&&(lhnQuery(".lhnChat").addClass("chatInputShow"),lhnQuery(".lhnChat").removeClass("chatInputHide")),lhnQuery(".lhnWindow-chat_input.jumplogic").removeClass("lhnHide"),lhnQuery("<div id='"+h+'\' class=\'lhnOperatorMessage lhnWindow-message--container\'><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+r+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div><div class="lhnMessageImage lhnChatLogo"></div></div>').insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat(),"trigger"==n.invite_type?lhnQuery(".lhnChat").attr("invite",n.invite_type+"_invite:"+n.invite_id):lhnQuery(".lhnChat").attr("invite",n.invite_type+"_invite"),lhnQuery(".lhnWindow-chat_input > form").removeClass("lhnHide"),"v1"!=hocVersion&&lhnQuery(".lhnWindow-chat_input").css("display","flex"),setTimeout((function(){playSound()}),800)}else!lhnStorage.getData("lhnShowedSMS")&&null!=lhnQuery(".lhnPromptAccept.sms").attr("rel")&&""!=lhnQuery(".lhnPromptAccept.sms").attr("rel")&&isMobile()?lhnQuery(".lhnPrompt.sms, .lhnPromptOverlay.sms").removeClass("lhnHide"):a(n.win,n);lhnQuery(".lhnPromptAccept.sms").click((function(){"function"==typeof window.lhnJsSdkSmsChatShown&&window.lhnJsSdkSmsChatShown(),window.location="sms:"+lhnQuery(this).attr("rel")})),lhnQuery(".lhnPromptDecline.sms").click((function(){a(n.win,n),lhnQuery(".lhnPrompt, .lhnPromptOverlay").addClass("lhnHide"),lhnStorage.setData("lhnShowedSMS",!0)})),"conversation"==t&&(lhnQuery(".lhnWindow-chat_input > form").removeClass("lhnHide"),"v1"!=hocVersion&&lhnQuery(".lhnWindow-chat_input").css("display","flex"))}}))}function embedConversation(e,n){if(void 0!==e.message&&"Department now offline"==e.message)return online_type=0!=lhnJsSdk.options.dept?"department":"client",firstOpen.chat=!1,void updateOnlineStatus({chat:{online_status:!1,online_type:online_type},el:n.el,win:n.win});"undefined"!=e.payload&&0==lhnQuery(".lhnChat").length&&(embedChatSetup(e,n,"conversation",fetchConversation,conversationStartChat),lhnQuery(document).ready((function(){"v1"!=hocVersion&&(lhnQuery(".lhnChat").removeClass("chatInputHide"),lhnQuery(".lhnChat").addClass("chatInputShow")),lhnQuery(".lhnWindow-chat_input").removeClass("jumplogic").removeClass("lhnHide"),lhnQuery(".lhnChat").scroll((function(){if(lhnQuery(".lhnChat").scrollTop()<=300&&moreMessages&&!isLoadingMessages){isLoadingMessages=!0;var e={limit:15,ending_message_id:firstMessageId=lhnQuery(".lhnChat .lhnWindow-message--container").first().attr("id")};ajaxCall("conversation"==chatMode?appurl+apiversion+"/chat/visitor/history/":appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/history/",e,"GET",moreChatMessagesCallback,{})}}))}))),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function fetchConversation(e,n){ajaxCall(appurl+apiversion+"/chat/visitor/history/",{limit:15},"GET",moreChatMessagesCallback,n)}function conversationStartChat(e){"function"==typeof window.lhnJsSdkPreChatSubmitted&&window.lhnJsSdkPreChatSubmitted(),null!=lhnQuery(".lhnChat").attr("invite")&&""!=lhnQuery(".lhnChat").attr("invite")&&(motive=lhnQuery(".lhnChat").attr("invite"),doGaTrack("LiveChat","Invite-Accepted",!1));var n={view_id:e.win,launch_url:lhnJsSdk.options.pageurl,custom1:lhnJsSdk.options.custom1,custom2:lhnJsSdk.options.custom2,custom3:lhnJsSdk.options.custom3,custom1Label:lhnJsSdk.options.custom1Label,custom2Label:lhnJsSdk.options.custom2Label,custom3Label:lhnJsSdk.options.custom3Label,motive:motive,jumplogic:!0};void 0!==lhnJsSdk.options.operator_id&&(n.operator_id=lhnJsSdk.options.operator_id),ajaxCall(appurl+apiversion+"/chat/conversation/",n,"POST",joinChatCallback,e),launchedChat=!0,doGaTrack("LiveChat","Chat-Started",!1)}function embedChat(e,n,t){lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide");var a={system:"chat",layout:"hoc",partial:conversationPartial,view_id:n};lhnJsSdk.chatSession&&(a.args={chat_session:lhnJsSdk.chatSession});var l={el:e,win:n};void 0!==t&&null!=t&&(l.prechat=t),ajaxCall(appurl+apiversion+"/ui/form/",a,"GET",embedChatCallback,l)}function embedChatCallback(e,n){if(void 0!==e.message&&"Department now offline"==e.message){var t=0!=lhnJsSdk.options.dept?"department":"client";return firstOpen.chat=!1,void updateOnlineStatus({chat:{online_status:!1,online_type:t},el:n.el,win:n.win})}if(void 0!==e.payload&&0==lhnQuery(".lhnChat").length)if(embedChatSetup(e,n,"chat"),null==lhnJsSdk.chatSession){e={view_id:n.win,launch_url:lhnJsSdk.options.pageurl,custom1:lhnJsSdk.options.custom1,custom2:lhnJsSdk.options.custom2,custom3:lhnJsSdk.options.custom3,custom1Label:lhnJsSdk.options.custom1Label,custom2Label:lhnJsSdk.options.custom2Label,custom3Label:lhnJsSdk.options.custom3Label,motive:motive};var a={el:n.el};"undefined"!=n.prechat&&null!=n.prechat&&(e.prechat=n.prechat,a.errorCallback=preChatErrorCallback),void 0!==lhnJsSdk.options.operator_id&&(e.operator_id=lhnJsSdk.options.operator_id),!lhnStorage.getData("lhnShowedSMS")&&isMobile()&&lhnQuery(".lhnPrompt.sms").length>0?lhnQuery(".lhnPrompt.sms, .lhnPromptOverlay.sms").removeClass("lhnHide"):(ajaxCall(appurl+apiversion+"/chat/create/",e,"POST",joinChatCallback,a),launchedChat=!0,doGaTrack("LiveChat","Chat-Started",!1)),lhnQuery(document).ready((function(){lhnQuery(".lhnPromptAccept.sms").click((function(){"function"==typeof window.lhnJsSdkSmsChatShown&&window.lhnJsSdkSmsChatShown(),window.location="sms:"+lhnQuery(this).attr("rel")})),lhnQuery(".lhnPromptDecline.sms").click((function(){lhnQuery(".lhnPrompt, .lhnPromptOverlay").addClass("lhnHide"),lhnStorage.setData("lhnShowedSMS",!0),ajaxCall(appurl+apiversion+"/chat/create/",e,"POST",joinChatCallback,a),launchedChat=!0,doGaTrack("LiveChat","Chat-Started",!1)}))}))}else joinChatCallback({payload:{}},n);lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function joinChatCallback(e,n){if(void 0!==e.jwt&&null!=e.jwt&&lhnStorage.setData("lhnJWT",e.jwt,e.jwt_expire),void 0!==e.payload&&(lhnJsSdk.chatSession||void 0!==e.payload.chat_session_id)){lhnQuery(".lhnPreChatForm").remove(),lhnQuery(".lhnWindow-chat_input > form").removeClass("lhnHide"),lhnQuery(".lhnWindow-chat_input").removeClass("jumplogic").removeClass("lhnHide"),lhnQuery(".lhnWindow-chat_input_jumplogic").remove(),lhnQuery(".lhnChatActionsMenu").removeClass("lhnHide"),"v1"!=hocVersion&&(lhnQuery(".lhnChat").removeClass("chatInputHide"),lhnQuery(".lhnChat").addClass("chatInputShow"),lhnQuery(".lhnWindow-chat_input").css("display","flex"),lhnQuery(".lhn-emojis-btn").removeClass("lhnHide"),lhnQuery(".lhnChatActions").removeClass("lhnHide")),chatType="chat",lhnJsSdk.chatSession=lhnJsSdk.chatSession?lhnJsSdk.chatSession:e.payload.chat_session_id,0==lhnJsSdk.isHOC&&lhnStorage.setData("lhnChatSession",lhnJsSdk.chatSession,300),void 0!==e.payload.operator?(lhnQuery(".lhnOperatorName").text(e.payload.operator.name),lhnQuery(".lhnOperatorDesc").text(e.payload.operator.description),lhnQuery(".lhnWindow-header h4").html('<span class="lhnAgentStatus lhnAgentStatus--active"></span>'+e.payload.operator.name),""!=e.payload.operator.image?(lhnQuery(".lhnOperatorImage, .lhnWindow-header-avatar--img").addClass("hasImage"),lhnQuery(".lhnOperatorImage, .lhnWindow-header-avatar--img").html('<img src="'+e.payload.operator.image+'" />')):(lhnQuery(".lhnOperatorImage, .lhnWindow-header-avatar--img").removeClass("hasImage"),lhnQuery(".lhnOperatorImage, .lhnWindow-header-avatar--img").html(""))):""!=lhnQuery(".lhnOperatorInfo .lhnOperatorName").text().trim()?lhnQuery("#lhnHocHeader h3 span").text(lhnJsSdk.dict.chatTitle):"v1"==hocVersion?(lhnQuery(".lhnWindow-header-avatar").removeClass("lhnHide"),lhnQuery("#lhnHocHeader h3 span").text(lhnJsSdk.dict.chatTitle),lhnQuery(".lhnWindow-header h4").html('<span class="lhnAgentStatus"></span>'+lhnJsSdk.dict.agentConnecting)):lhnQuery(".lhnWindow-header-text h3").html('<span class="lhnAgentStatus">'+lhnJsSdk.dict.agentConnecting+"</span>"),launchedChat&&"function"==typeof window.lhnJsSdkChatStarted&&window.lhnJsSdkChatStarted(),joinChatSessionCallback();lhnQuery(document).ready((function(){lhnQuery(".lhnHocBillboards").length>0&&lhnQuery("#hocSyschat.lhnHocSection").addClass("hasBillboard"),"v1"==hocVersion&&lhnQuery(".lhnCustomerMessage > div, .lhnOperatorMessage > div").css("border-radius","5px"),lhnQuery(".lhnCustomerMessage > span, .lhnOperatorMessage > span").css("font-size","12px"),lhnQuery(document).on("keypress","#lhnChatMessageBox > textarea",(function(e){13==e.keyCode&&e.preventDefault()})),lhnQuery(document).on("keyup","#lhnChatMessageBox > textarea",(function(e){return 13==e.keyCode&&""!=lhnQuery.trim(lhnQuery(this).val())&&"jumplogic"!=chatType?(null!=custName&&(n.from_name=custName),chatMsgSent(lhnQuery.trim(lhnQuery(this).val()),n),e.preventDefault(),!1):13==e.keyCode||lhnQuery(this).val().length>=4e3?(e.preventDefault(),!1):void("v1"==hocVersion?lhnQuery.trim(lhnQuery(this).val()).length>0?lhnQuery("#hocSyschat").addClass("lhnTextboxActive"):lhnQuery("#hocSyschat").removeClass("lhnTextboxActive"):lhnQuery.trim(lhnQuery(this).val()).length>0?(lhnQuery("#hocSyschat #lhnChatMessageBox").addClass("lhnTextboxActive"),lhnQuery("#hocSyschat #lhnChatMessageBox #lhnChatMessage").addClass("lhnTextboxActive")):(lhnQuery("#hocSyschat #lhnChatMessageBox").removeClass("lhnTextboxActive"),lhnQuery("#hocSyschat #lhnChatMessageBox #lhnChatMessage").removeClass("lhnTextboxActive")))})),lhnQuery(document).on("keyup","#lhnChatMessageBox > textarea",(function(e){var n=isCustomerTyping;if(cursorPosition=lhnQuery("#lhnChatMessage")[0].selectionStart,"v1"!=hocVersion&&customerTyping(lhnQuery(this)),""!=lhnQuery.trim(lhnQuery(this).val())){var t=!0;isCustomerTyping=!0,lhnQuery(".lhnInput-chat_input-buttons .lhnSendButton").addClass("lhnShowButton")}else{t=!1;isCustomerTyping=!1,lhnQuery(".lhnInput-chat_input-buttons .lhnSendButton").removeClass("lhnShowButton")}n!=isCustomerTyping&&null!=lhnJsSdk.chatSession&&ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/set_typing_status/",{status:t},"POST",null,{}),null!=lhnJsSdk.chatSession&&lhnJsSdk.chatChan.push("visitor_typing:capture",{visitor_text:lhnQuery.trim(lhnQuery(this).val()),customer_language:custLanguageId,operator_language:operLanguageId},lhnJsSdk.chatSession)})),lhnQuery(document).on("click","#lhnChatMessageBox > textarea",(function(){cursorPosition=lhnQuery("#lhnChatMessage")[0].selectionStart})),lhnQuery(document).on("click",".lhnSendButton",(function(){return""!=lhnQuery.trim(lhnQuery("#lhnChatMessageBox > textarea").val())&&(null!=custName&&(n.from_name=custName),"v1"!=hocVersion&&lhnQuery(".lhnChatActions").removeClass("lhnHide"),chatMsgSent(lhnQuery.trim(lhnQuery("#lhnChatMessageBox > textarea").val()),n)),!1})),lhnQuery(document).on("click",".lhnHocEmojiAction",(function(){if(0==lhnQuery(".lhn-emojis-container").children().length){var e={onEmojiSelect:function(e){insertEmoji(e)},theme:"light",previewPosition:"none",locale:custLanguageId,searchPosition:"none",emojiButtonSize:30,emojiSize:18,dynamicWidth:!0},n=new EmojiMart.Picker(e);lhnQuery(".lhn-emojis-container").append(n)}1==lhnQuery(".lhn-emojis-container").is(":visible")?(lhnQuery(".lhn-emojis-container").addClass("lhnHide"),customerTyping(lhnQuery("#lhnChatMessageBox > textarea"))):lhnQuery(".lhn-emojis-container").removeClass("lhnHide")})),lhnQuery(document).off("click",".lhnChatActionsMenu").on("click",".lhnChatActionsMenu",(function(e){lhnQuery(".lhnChatActions").hasClass("lhnHide")?lhnQuery(".lhnChatActions").removeClass("lhnHide"):(lhnQuery(".lhnChatActions").addClass("lhnHide"),lhnQuery(".lhnChatActions .lhnHocEndChatAction").focus())})),lhnQuery(document).off("keyup",".lhnChatActionsMenu").on("keyup",".lhnChatActionsMenu",(function(e){32!=e.keyCode&&13!=e.keyCode||lhnQuery(this).click()})),lhnQuery(document).on("click","#lhnHelpOutCenter, #lhnHelpOutCenter *",(function(e){"v1"==hocVersion?lhnQuery(e.target).is(".lhnChatActions, .lhnChatActions *, .lhnChatActionsMenu, .lhnChatActionsMenu *")||lhnQuery(".lhnChatActions").addClass("lhnHide"):lhnQuery(e.target).is(".lhnHocEmojiAction *")||lhnQuery(e.target).is("em-emoji-picker")||1==lhnQuery(".lhn-emojis-container").is(":visible")&&lhnQuery(".lhn-emojis-container").addClass("lhnHide")})),lhnQuery(document).off("click",".lhnChatActions .lhnHocEndChatAction").on("click",".lhnChatActions .lhnHocEndChatAction",(function(e){return endChat(),lhnQuery(".lhnChatActions").addClass("lhnHide"),!1})),lhnQuery(document).off("click",".lhnChatActions .lhnHocEmailAction").on("click",".lhnChatActions .lhnHocEmailAction",(function(e){return displayEmailForm(),lhnQuery(".lhnChatActions").addClass("lhnHide"),!1})),lhnQuery(document).off("click",".lhnChatActions .lhnHocFileUploadAction").on("click",".lhnChatActions .lhnHocFileUploadAction",(function(e){return displayFileUpload(""),"v1"==hocVersion&&lhnQuery(".lhnChatActions").addClass("lhnHide"),!1})),lhnQuery(document).on("click",".removeAttachment",(function(){lhnAttachmentCount--,lhnQuery(this).parent().remove(),0==lhnAttachmentCount&&lhnQuery(".uploadNote").removeClass("lhnHide")})),lhnQuery(document).off("keyup",".lhnChat #lhnHocEmailTo").on("keyup",".lhnChat #lhnHocEmailTo",(function(){""!=lhnQuery.trim(lhnQuery(this).val())&&isValidEmailAddress(lhnQuery.trim(lhnQuery(this).val()))?lhnQuery(".lhnChat .hocEmailChat").removeClass("lhnHide"):lhnQuery(".lhnChat .hocEmailChat").addClass("lhnHide")})),lhnQuery(document).off("click",".lhnChat .hocEmailChat").on("click",".lhnChat .hocEmailChat",(function(e){var n=lhnQuery(this).parent().find(".lhnHocEmailTo").val();return isValidEmailAddress(n)&&emailChat(n,lhnQuery(this).parent()),!1})),lhnQuery(document).on("click",".lhnChat #submitAttachments",(function(){submitAttachments()})),lhnQuery(document).on("click","#removeAttachments",(function(){lhnQuery(".hocActionFileUpload").remove()})),lhnQuery(document).off("click","#dropContainer").on("click","#dropContainer",(function(e){"removeAttachment"!=e.target.className&&lhnQuery("#fileUpload").trigger("click")})),document.addEventListener("dragover",(function(e){e.preventDefault()}),!1),document.addEventListener("drop",(function(e){"dropLocation"!=e.target.className&&"uploadNote"!=e.target.className&&"fileName"!=e.target.className&&"attachmentIcon"!=e.target.className&&"attachmentContainer"!=e.target.className&&"removeAttachment"!=e.target.className||(e.preventDefault(),fileUpload(e))}),!1),document.addEventListener("change",(function(e){"file-upload"==e.target.name&&(e.preventDefault(),fileUpload(e),lhnQuery("#fileUpload").val(""))}),!1),lhnQuery(document).off("click",".lhnChat .hocRemoteAssistAccept").on("click",".lhnChat .hocRemoteAssistAccept",(function(e){var n={message:"-Desktop-Sharing-Accept-"+lhnQuery(this).closest(".hocRemoteAssist").attr("rel"),message_type:1,message_sub_type:55};"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message/",n,"POST",null,{});n={message_id:lhnQuery(this).parent().attr("id")};return ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/ack/",n,"POST",null,{}),lhnQuery(this).parent().remove(),!1})),lhnQuery(document).off("click",".lhnChat .hocRemoteAssistDecline").on("click",".lhnChat .hocRemoteAssistDecline",(function(e){var n={message:"Desktop sharing session invitation has been declined by the visitor.",message_type:1,message_sub_type:56};"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message/",n,"POST",null,{});n={message_id:lhnQuery(this).parent().attr("id")};return ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/ack/",n,"POST",null,{}),lhnQuery(this).parent().remove(),!1})),lhnQuery(document).off("click",".lhnChat .hocChatTimeoutAccept").on("click",".lhnChat .hocChatTimeoutAccept",(function(e){var n={message:"Chat timeout has been accepted by the visitor.",message_type:1,message_sub_type:145};return"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message/",n,"POST",null,{}),lhnJsSdk.isOnline=!1,chatSurveyId=0,chatType="timeout",endChat(),updateEmbeddedChat(),!1})),lhnQuery(document).off("click",".lhnChat .hocChatTimeoutDecline").on("click",".lhnChat .hocChatTimeoutDecline",(function(e){var n={message:"Chat timeout has been declined by the visitor.",message_type:1,message_sub_type:146};return"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message/",n,"POST",null,{}),lhnQuery(this).parent().remove(),!1})),lhnQuery(document).off("click","#lhnHelpOutCenter #hocSyschat .form_close").on("click","#lhnHelpOutCenter #hocSyschat .form_close",(function(e){var n=lhnQuery(this).closest(".secure_forms").attr("id");return lhnQuery("#hocSyschat").find('[rel="'+n+'"]').each((function(){if(lhnQuery(this).hasClass("success")){var e={message_id:lhnQuery(this).closest(".lhnWindow-message--container").attr("id")};ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/ack/",e,"POST",null,{})}lhnQuery("#"+n).remove()})),!1})),lhnQuery(".lhnChat").scroll((function(){if(lhnQuery(".lhnChat").scrollTop()<=300&&moreMessages&&!isLoadingMessages){isLoadingMessages=!0;var e={limit:15,ending_message_id:firstMessageId};ajaxCall("conversation"==chatMode?appurl+apiversion+"/chat/visitor/history/":appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/history/",e,"GET",moreChatMessagesCallback,{})}})),lhnQuery("#lhnChatMessageBox .message").attr("placeholder",lhnJsSdk.dict.chatBoxPlaceholder),lhnQuery("#lhnChatMessageBox .message").attr("maxlength","2000"),lhnQuery("#"+n.el+" #lhnChatMessageBox label").text(lhnJsSdk.dict.chatBoxPlaceholder),lhnQuery(document).off("click",".lhnChat .hocCallOfferAccept").on("click",".lhnChat .hocCallOfferAccept",(function(e){if(webrtc.isJsLoaded){webrtc.callManager=initCallManager(tabId,lhnJsSdk.lhnsocket),webrtc.callManager.setupCall(lhnStorage.getData("lhnJWT"));var n={message_id:lhnQuery(this).parent().attr("id")};ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/ack/",n,"POST",null,{})}else t=document,a=appurl+"/js/visitor-webrtc.js",(l=t.createElement("script")).setAttribute("type","text/javascript"),l.setAttribute("src",a),l.onload=l.onreadystatechange=function(){if(!this.readyState||"loaded"===this.readyState||"complete"===this.readyState){webrtc.isJsLoaded=!0,webrtc.callManager=initCallManager(tabId,lhnJsSdk.lhnsocket),webrtc.callManager.setupCall(lhnStorage.getData("lhnJWT"));var e={message_id:lhnQuery(".lhnChat .hocCallOfferAccept").parent().attr("id")};ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/ack/",e,"POST",null,{})}},l.onerror=function(){webrtc.isJsLoaded=!1;var e={message:"Webrtc JS load failed",message_type:1,message_sub_type:184};"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",e):ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message/",e,"POST",null,{})},t.getElementsByTagName("head")[0].appendChild(l);var t,a,l;return lhnQuery(this).parent().remove(),!1})),lhnQuery(document).off("click",".lhnChat .hocCallOfferDecline").on("click",".lhnChat .hocCallOfferDecline",(function(e){var n={message:"Call Offer Declined",message_type:1,message_sub_type:185};"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message/",n,"POST",null,{});n={message_id:lhnQuery(this).parent().attr("id")};return ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/ack/",n,"POST",null,{}),lhnQuery(this).parent().remove(),!1}))})),void 0!==n.new_message&&chatMsgSent(lhnQuery.trim(n.new_message),n)}}function joinChatSession(){""==lhnQuery("#hocSyschat").html()&&0==lhnQuery(".lhnChat").length?lhnQuery.each(lhnJsSdk.settings.systems,(function(e){"chat"==lhnQuery(this)[0].system&&generateHocContents(lhnQuery(this)[0].system)})):joinChatSessionCallback()}function joinChatSessionCallback(){if(null!=lhnJsSdk.chatSession)if(isSocketReady()){if(isChatChannelReady())return;messageReadInterval=setInterval((function(){markMessagesRead()}),1e3),lhnJsSdk.chatChan=lhnJsSdk.lhnsocket.channel("chat_session:"+lhnJsSdk.chatSession,{token:lhnStorage.getData("lhnJWT"),last_message_id:null,chat_mode:chatMode}),lhnJsSdk.chatChan.on("message:received",(function(e){lhnStorage.removeData("lhnHocMinimized"),1==lhnQuery.isNumeric(e.visitor_chat_session.id)&&(opts={status:"delivered"},ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message_status/",{status:"delivered",message_id:e.visitor_chat_session.id},"POST",null,{})),chatTypingStatus({operator_typing:!1}),chatMsgReceived(e),lhnJsSdk.chatChan.params.last_message_id=e.visitor_chat_session.id})),lhnJsSdk.chatChan.on("message:sent",(function(e){chatMsgSentCallback({payload:e},{status:e.messageStatus})})),lhnJsSdk.chatChan.on("message:status",(function(e){lhnQuery("#"+e.message_id+" .lhnStatus").text(e.status)})),lhnJsSdk.chatChan.on("typing_status:changed",(function(e){chatTypingStatus(e)})),lhnJsSdk.chatChan.on("bus:status",(function(e){if("changed"==e.status.name&&"operator"==e.status.type)lhnQuery(".lhnOperatorName").text(e.metadata.name),lhnQuery(".lhnOperatorDesc").text(e.metadata.description),"v1"==hocVersion?(lhnQuery("#lhnHocHeader h3 span").text(lhnJsSdk.dict.chatTitle),lhnQuery(".lhnWindow-header-avatar").removeClass("lhnHide"),lhnQuery(".lhnWindow-header h4").html('<span class="lhnAgentStatus lhnAgentStatus--active"></span>'+e.metadata.name),""!=e.metadata.image&&null!=e.metadata.image?(lhnQuery(".lhnOperatorImage, .lhnWindow-header-avatar--img").addClass("hasImage"),lhnQuery(".lhnOperatorImage, .lhnWindow-header-avatar--img").html('<img src="'+e.metadata.image+'" />')):(lhnQuery(".lhnOperatorImage, .lhnWindow-header-avatar--img").removeClass("hasImage"),lhnQuery(".lhnOperatorImage, .lhnWindow-header-avatar--img").html(""))):(""!=e.metadata.image&&null!=e.metadata.image?(operatorImg=e.metadata.image,lhnQuery(".lhnOperatorImg").addClass("hasImage"),lhnQuery(".lhnOperatorImg").html('<img src="'+e.metadata.image+'" />'),lhnQuery(".lhnWindow-header-avatar--img").html('<img src="'+e.metadata.image+'" />'),lhnQuery(".lhnWindow-header-avatar--img").removeClass("lhnHasText")):(operatorImg=e.metadata.name.slice(0,1),lhnQuery(".lhnOperatorImg").text(operatorImg),lhnQuery(".lhnWindow-header-avatar--img").text(operatorImg),lhnQuery(".lhnWindow-header-avatar--img").addClass("lhnHasText")),lhnQuery(".lhnWindow-avatar").removeClass("lhnHide"),lhnQuery(".lhn-chat-header-logo").addClass("lhnHide"),lhnQuery(".lhnWindow-header-text").html('<h3><span class="lhnAgentStatus lhnAgentStatus--active">'+e.metadata.name+"</span></h3>"));else if("timeout"==e.status.name&&"chat"==e.status.type)chatTimeout(e.message);else if("closed"==e.status.name&&"chat"==e.status.type){if("v1"!=hocVersion||isMobile()&&null!=chatSurveyId&&0!=chatSurveyId){embedExternalPage();var n={message:"Your chat has ended",message_type:1,message_sub_type:9};"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message/",n,"POST",chatMsgSentCallback,{})}chatEnded()}})),lhnJsSdk.chatChan.join().receive("ok",(function(e){lhnJsSdk.log("Joined Channel","chat_session:"+lhnJsSdk.chatSession),stopInactivityTimer(),operLanguageId=e.operator_language,custLanguageId=e.customer_language,operatorImg=e.operator_picture_path,""!=e.operator&&"v1"!=hocVersion&&lhnQuery("#lhnHocHeader h3 span").text(e.operator),customerImg="silhouette"!=e.visitor_picture_path?e.visitor_picture_path:null!=custName?custName.slice(0,1):e.visitor_picture_path,initChatMsgReceived(e,{}),e.messages.length>0&&(moreMessages=e.more_messages,lhnJsSdk.chatChan.params.last_message_id=e.messages[e.messages.length-1].messageId),startSocketTimer()})).receive("error",(function(e){"Invalid Chat Session"==e.response&&(chatSurveyId=null,chatEnded())})).receive("timeout",(function(e){lhnJsSdk.log("chat channel timeout",lhnJsSdk.chatSession)})),lhnJsSdk.chatChan.onClose((function(){lhnJsSdk.log("chat channel closed",lhnJsSdk.chatSession)}))}else setTimeout((function(){connectSocket(null,reconnectChannels)}),500)}function moreChatMessagesCallback(e,n){moreMessages=e.payload.more_messages,historyChatMsgReceived(e.payload,n)}function showInvite(e,n,t,a,l){if(1==lhnJsSdk.isHOC){a=void 0!==a?a:"manual";var s=void 0!==(l=void 0!==l?l:{}).type?l.type:lhnJsSdk.options.invite_type;if(("jump_logic"!=preChatType||"message"!=s)&&1!=lhnJsSdk.options.invite_as_chat&&"open_chat_window"!=e||"promo"==a||isMobile()&&"proactive"!=a&&"trigger"!=a)if("jump_logic"!=s||"auto"!=a||isMobile()){if("jump_logic"==s&&"auto"==a&&isMobile())return!1;"slide"==lhnJsSdk.settings.button&&setTimeout((function(){lhnQuery("#lhnHocButton").addClass("lhndown"),setTimeout((function(){lhnQuery("#lhnHocButton").addClass("lhnHide")}),1500)}),Math.max(1e3*n-1500,0)),setTimeout((function(){"round"==lhnJsSdk.settings.button||"tab"==lhnJsSdk.settings.button||"slide"==lhnJsSdk.settings.button?function(n,t,l){var s='<div class="lhnHocInviteCont">';s+='<div id="lhnOpMsg" class="lhnMsg">'+e+"</div>",s+='<div class="lhnHocInviteButtons">',s+='<div class="lhnHocInviteButton lhncancel" tabindex="0" role="button">'+lhnJsSdk.dict.inviteCancel+"</div>","promo"!=a&&(s+='<div class="lhnHocInviteButton lhnstart" tabindex="0" role="button">'+lhnJsSdk.dict.inviteStart+"</div>"),s+='<div class="lhnHocButtonClear"></div>',s+="</div>",s+="</div>";var o=n.getElementsByTagName("body");(o=n.createElement("div")).id="lhnHocInvite",o.className="lhn"+lhnJsSdk.settings.styles.button_position+" lhn_"+a+" lhnHide",o.innerHTML=s,n.body.appendChild(o)}(document):(lhnQuery(".lhnHocButton .lhnHelp span").text(e),lhnQuery(".lhnHocButton .lhnHelp").addClass("lhnAutoInvite"),lhnQuery(".lhnHocButton .lhnHelp span").addClass("lhnAutoInviteSpan")),void 0!==l&&lhnQuery("#lhnHocInvite").attr("rel",l),t&&playSound(),lhnQuery("#lhnHocInvite").removeClass("lhnHide"),lhnQuery("#lhnHocInvite .lhnMsg").focus(),doGaTrack("LiveChat","Invite-Shown",!0),ajaxCall(appurl+apiversion+"/visitor/invite",{},"DELETE",null,{})}),1e3*n)}else openHOC("c",{is_lhn_hoc_button:!0}),doGaTrack("LiveChat","Invite-Shown",!0),ajaxCall(appurl+apiversion+"/visitor/invite",{},"DELETE",null,{});else 1!=started_jump_logic&&setTimeout((function(){openHOC("c",{invite:e,invite_type:a,invite_id:l,is_lhn_hoc_button:!0}),doGaTrack("LiveChat","Invite-Shown",!0),ajaxCall(appurl+apiversion+"/visitor/invite",{},"DELETE",null,{})}),1e3*n)}"function"==typeof window.lhnJsSdkInviteReceived&&"chat"!=a&&window.lhnJsSdkInviteReceived(e,n,a)}function insertEmoji(e){var n=lhnQuery("#lhnChatMessage").val();lhnQuery("#lhnChatMessage").val(n.slice(0,cursorPosition)+e.native+n.slice(cursorPosition)),lhnQuery(".lhn-emojis-container").addClass("lhnHide"),cursorPosition+=4}function customerTyping(e){cursorPosition=lhnQuery("#lhnChatMessage")[0].selectionStart;var n=lhnQuery("#lhnChatMessageBox")[0],t=lhnQuery(".lhnWindow-chat_input")[0],a=lhnQuery(".lhnChat")[0],l=lhnQuery(".lhn-chat-container-chatbox-classic-tabs-chat-form-emojis-container")[0],s=0==lhnQuery(".lhnHocBillboards").length?72:132;s=0==lhnQuery("#lhnHelpOutCenter .no-menu").length?s:43,s=0==lhnQuery("#lhnHelpOutCenter .no-menu .lhnHocBillboards").length?s:103;var o=0==lhnQuery("#lhnHelpOutCenter .no-menu").length?56:31,i=e[0];if(""!=lhnQuery.trim(e.val())){if(lhnQuery(".lhnChatActions").addClass("lhnHide"),i.scrollHeight>40&&i.scrollHeight<=190){n.style.height=i.scrollHeight+"px",t.style.height=i.scrollHeight+"px",i.style.height="auto",i.style.height=i.scrollHeight+"px",i.scrollTop=i.scrollHeight+"px";var r=s+(i.scrollHeight-36)+"px";lhnQuery(".lhnChat").css("max-height","calc(100% - "+r+")");var h=o+(i.scrollHeight-36)+"px";a.style.bottom=h,a.scrollTop=a.scrollHeight,l.style.bottom=i.scrollHeight+8+"px"}}else i.style.height="40px",n.style.height="40px",t.style.height="40px",l.style.bottom="48px",a.style="","chat"==chatType&&(lhnQuery(".lhnChat").addClass("chatInputShow"),lhnQuery(".lhnChatActions").removeClass("lhnHide"))}function hideInvite(){lhnQuery("#lhnHocInvite").addClass("lhncancel"),setTimeout((function(){lhnQuery("#lhnHocInvite").hide(),lhnQuery("#lhnHocInvite").remove()}),1500),"slide"==lhnJsSdk.settings.button&&setTimeout((function(){lhnQuery("#lhnHocButton").removeClass("lhnHide"),lhnQuery("#lhnHocButton").removeClass("lhndown")}),1500)}function displayEmailForm(){if(0==lhnQuery(".conversationForm.hocEmail").length){var e='<div class="conversationForm hocEmail lhnWindow-message--container">';e+='<label for="lhnHocEmailTo">'+lhnJsSdk.dict.emailTranscript+"</label>:<br />",e+='<input type="text" id="lhnHocEmailTo" class="lhnHocEmailTo" />',e+='<button class="hocEmailChat" lhnHide>'+lhnJsSdk.dict.send+"</button>",e+="</div>",lhnQuery(".lhnChat").append(e),scrollChat()}}function emailChat(e,n){var t={email_address:e};ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/email_transcript/",t,"POST",emailChatCallback,{el:n,email:e})}function emailChatCallback(e,n){lhnJsSdk.log("Email","Send successfully"),lhnQuery(n.el).html(lhnJsSdk.dict.emailSuccess+" "+n.email),lhnQuery(n.el).removeClass("hocEmail")}function displayFileUpload(e){lhnQuery(".lhnChat").find(".hocActionFileUpload").length>0&&lhnQuery(".lhnChat").find(".hocActionFileUpload").remove();var n='<div id="'+e+'" class="conversationForm hocActionFileUpload lhnWindow-message--container">';n+='<div id="dropContainer" class="dropContainer">',n+='<div class="dropLocation">',n+='<p id="attachmentErrorMsg" class="lhnHide"></p>',n+='<span class="uploadNote">'+lhnJsSdk.dict.file_upload_description+"</span>",n+="</div>",n+="</div>",n+='<input id="fileUpload" type="file" name="file-upload"></input>',n+='<button id="removeAttachments"></button>',n+='<button id="submitAttachments"></button>',n+="</div>",lhnQuery(".lhnChat").append(n),scrollChat()}function fileUpload(e){if(e.stopPropagation(),e.preventDefault(),lhnAttachmentCount>=5)lhnQuery("#attachmentErrorMsg").removeClass("lhnHide").text("Attachments are limited to 5").delay(5e3).queue((function(e){lhnQuery("#attachmentErrorMsg").addClass("lhnHide").text(""),e()}));else if("drop"==e.type||"change"==e.type){var n="change"==e.type?new LhnUpload(e.target.files[0]):new LhnUpload(e.dataTransfer.files[0]),t=new FileReader,a=n.file.name;t.readAsDataURL(n.file),t.onload=function(e){lhnAttachmentCount++;var n=a+";"+e.total+";"+e.target.result;0==lhnAttachmentCount?lhnQuery(".uploadNote").removeClass("lhnHide"):lhnQuery(".uploadNote").addClass("lhnHide"),filename_formatted=a.length>28?a.slice(0,28)+"...":a,attachmentHtml='<div class="attachmentContainer"><p class="removeAttachment">X</p><div class="attachmentIcon"><p class="fileName">'+filename_formatted+'</p></div><input class="attachmentData" type="hidden" value="'+n+'"></div>',lhnQuery(".dropLocation").append(attachmentHtml)}}}function displayPhoneField(e,n){ajaxCall(appurl+apiversion+"/ui/element/",{system:"shared",partial:"phone_field"},"GET",displayPhoneFieldCallback,{id:e,msg:n})}function displayPhoneFieldCallback(e,n){var t='<div id="'+n.id+'" class="conversationForm hocPhoneField lhnWindow-message--container">';t+=e.payload,t+="</div>",lhnQuery(".lhnChat").append(t),lhnQuery("#"+n.id+" input.lhnInput").keypress((function(e){13==e.which&&(client_sms=n.msg.split(" - ")[1],lhnQuery(this).blur(),lhnQuery(this).parent().addClass("lhnHide"),setTimeout((function(){visitor_sms=lhnQuery("#"+n.id+" #fld_0_0_0").val(),data={visitor_sms:visitor_sms,client_sms:client_sms,from_name:custName},ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/submit_phone/",data,"POST",null,{})}),250))})),scrollChat()}function uploadFile(e,n,t,a){var l=e.split(";"),s=1==t?null:custName,o={name:l[0],length:l[1],data:l[2]+";"+l[3],from_name:s};if(193==a&&(o.message_type=t,o.message_sub_type=a),7==t)return o.from_name=null,o.context_id=l[0].split("-")[0],ajaxCall(appurl+apiversion+"/attachment/ticket/",o,"PUT","inline",{async:!1}).responseJSON.payload.attachment_id;ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/upload_file/",o,"POST",uploadFileCallback,{el:n,message_sub_type:a})}function validateBase64Data(){return _validateBase64Data.apply(this,arguments)}function _validateBase64Data(){return(_validateBase64Data=_asyncToGenerator(_regeneratorRuntime().mark((function e(){var n;return _regeneratorRuntime().wrap((function(e){for(;;)switch(e.prev=e.next){case 0:return n=!0,lhnQuery("#dropContainer").find(".attachmentContainer").each((function(){var e=lhnQuery(this).find(".attachmentData").val().split(";");if(!new RegExp(/^[-A-Za-z0-9+/]*={0,3}$/).test(e[3].split("base64,")[1])){var t=lhnQuery(this).find(".fileName").text()+" is not a valid file";return 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width="200" height="113" src="https://www.youtube.com/embed/'+r+'?rel=0&amp;showinfo=0" frameborder="0" allowfullscreen></iframe>':a.indexOf("vimeo.com")>-1?'<iframe src="https://player.vimeo.com/video/'+r+'?title=0&byline=0&portrait=0" width="200" height="120" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>':e}))}function checkMsgForLinks(e){return e.replace(/[a-zA-Z0-9._-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,4}/g,(function(e){return'<a href="mailto:'+e+'">'+e+"</a>"}))}function encodeTags(e,n){return"operator"==n&&(e=e.replace(/&lt;/gi,"<").replace(/&gt;/gi,">")),e}function endChat(){if(lhnJsSdk.chatSession||"jump_logic"!=preChatType){if("v1"!=hocVersion||isMobile()&&null!=chatSurveyId&&0!=chatSurveyId){var e={message:"Your chat has ended",message_type:1,message_sub_type:9};"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",e):ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/message/",e,"POST",chatMsgSentCallback,{})}ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/terminate/",{},"POST",chatEnded,{})}else ajaxCall(appurl+apiversion+"/chat/jumplogic/terminate/",{},"POST",jumplogic_chatended,{}),lhnJsSdk.vChan.push("jump_logic:ended",{},1e4)}function chatEnded(){(stopSocketTimer(),startInactivityTimer(),clearInterval(messageReadInterval),operatorImg=void 0,customerImg=void 0,doGaTrack("LiveChat","Chat-Ended",!1),"v1"!=hocVersion&&(lhnQuery(".lhnChat").removeClass("chatInputShow"),lhnQuery(".lhnChat").addClass("chatInputHide")),lhnQuery(".lhnWindow-chat_input > 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0!==lhnJsSdk.settings.systems[hoc_chat_order]&&(lhnJsSdk.settings.systems[hoc_chat_order].active_chat_session_id=null),lhnStorage.removeData("lhnShowedSMS"),lhnStorage.removeData("lhnHocMinimized"),lhnStorage.removeData("lhnChatSession"),lhnJsSdk.chatSession=null,custName=null,lhnQuery(".lhnPromptAccept.closechat").prop("disabled",!1)}function chatTimeout(e){html='<div class="conversationForm hocChatTimeout lhnWindow-message--container">',html+=e+"<br />",html+='<button class="hocChatTimeoutAccept">Accepts</button>',html+='<button class="hocChatTimeoutDecline">Decline</button>',html+="</div>",lhnQuery(".lhnChat").append(html),scrollChat(),"function"==typeof window.lhnJsSdkChatTimeout&&window.lhnJsSdkChatTimeout(e)}function initChatMsgReceived(e,n){if(void 0!==e.messages){if(void 0!==e.chat_fields&&null!=e.chat_fields&&lhnQuery(".lhnOperatorMessage.jumplogic").length<1&&"prepend"!=n.type)for(var t=0;t<e.chat_fields.length;t++){var a=parseInt(e.chat_fields[t].field_info.split("_")[1]);null!=custName?(customerImg=custName.slice(0,1),customerResourceImg='<div class="lhnMessageImage lhnCustomerInitial">'+customerImg+"</div>"):customerResourceImg='<div class="lhnMessageImage lhnSilhouette"></div>',lhnQuery(".lhnChat").append('<div class="lhnOperatorMessage lhnWindow-message--container"><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+jumpLogicTokenReplace(e.chat_fields[t].question)+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div><div class="lhnMessageImage lhnChatLogo"></div></div>'),lhnQuery(".lhnChat").append("<div id='"+e.chat_fields[t].field_info+"' class=\"lhnCustomerMessage lhnWindow-message--container\" attr='"+a+'\'><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+e.chat_fields[t].answer+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div>'+customerResourceImg+"</div>"),scrollChat()}for(var l=0;l<e.messages.length;l++){var s=e.messages[l];if(0==l&&(firstMessageId=s.messageId),lhnQuery(".lhnChatMessageContainer #"+s.messageId).length<1){switch(s.messageType){case 1:className="lhnSystemMessage lhnWindow-message--container",fromName="",messageType="system",n.picture_path=null;break;case 3:if(5===s.messageSubType)className="lhnSystemMessage lhnWindow-message--container",fromName="",messageType="system",n.picture_path=null;else className=0==s.operatorId?"lhnCustomerMessage lhnWindow-message--container":"lhnOperatorMessage lhnWindow-message--container",fromName=s.fromName,messageType=0==s.operatorId?"customer":"operator",n.picture_path=0==s.operatorId?customerImg:operatorImg}var o=convertTime(s.createdTime);n.status=s.messageStatus,n.message_type=messageType,chat_message=s.chatMessage,chat_message=encodeTags(chat_message,messageType),"conversation"==chatMode&&2==s.messageSubType&&(chat_message=chat_message.replace("/session_ended","")),insertMessage(s.messageId,className,fromName,chat_message,o,n)}}setTimeout((function(){lhnQuery(".lhnChat").scrollTop(lhnQuery(".lhnChat")[0].scrollHeight)}),800)}isLoadingMessages=!1}function historyChatMsgReceived(e,n){if(void 0!==e.messages){if(e.messages=e.messages.reverse(),initChatMsgReceived(e,{type:"prepend"}),void 0!==e.chat_fields&&null!=e.chat_fields&&lhnQuery(".lhnOperatorMessage.jumplogic").length<1)for(var t=0;t<e.chat_fields.length;t++){var a=parseInt(e.chat_fields[t].field_info.split("_")[1]);lhnQuery(".lhnChat").prepend("<div id='"+e.chat_fields[t].field_info+"' class=\"lhnCustomerMessage lhnWindow-message--container\" attr='"+a+'\'><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+e.chat_fields[t].answer+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div><div class="lhnMessageImage lhnChatLogo"></div></div>'),lhnQuery(".lhnChat").prepend('<div class="lhnOperatorMessage lhnWindow-message--container"><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+jumpLogicTokenReplace(e.chat_fields[t].question)+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div></div>')}"proactive_invite"==n.motive&&"conversation"==chatMode&&conversationStartChat(n)}}function checkFocus(){return document.hasFocus()}function markMessagesRead(){1==checkFocus()&&"visible"==lhnQuery("#lhnHelpOutCenter").css("visibility")&&lhnQuery(".lhnOperatorMessage[status!=read], .lhnSystemMessage[status!=read]").each((function(){1==lhnQuery.isNumeric(lhnQuery(this).attr("id"))&&(lhnJsSdk.chatChan.push("message:status",{message_id:lhnQuery(this).attr("id"),status:"read"},lhnJsSdk.chatSession),lhnQuery(".lhnChat #"+lhnQuery(this).attr("id")).attr("status","read"))}))}function chatMsgReceived(e){if(opts="undefined"==typeof opts?{}:opts,void 0!==e.visitor_chat_session&&lhnQuery(".lhnChat #"+e.visitor_chat_session.id).length<1){if(191==e.visitor_chat_session.message_sub_type||188==e.visitor_chat_session.message_sub_type)return;var n="lhnOperatorMessage lhnWindow-message--container",t="operator";opts.picture_path=operatorImg,1==e.visitor_chat_session.message_type||117==e.visitor_chat_session.message_sub_type||3==e.visitor_chat_session.message_type&&5==e.visitor_chat_session.message_sub_type?(n="lhnSystemMessage lhnWindow-message--container",t="system",opts.picture_path=null):0==e.visitor_chat_session.operator_id&&(n="lhnCustomerMessage lhnWindow-message--container",t="customer",opts.picture_path=customerImg),opts.message_type=t;var a=convertTime(e.visitor_chat_session.created_time);insertMessage(e.visitor_chat_session.id,n,e.visitor_chat_session.from_name,e.visitor_chat_session.chat_message,a,opts),"function"==typeof window.lhnJsSdkChatNewMessage&&window.lhnJsSdkChatNewMessage(e.visitor_chat_session.id,e.visitor_chat_session.chat_message,t),1==lhnJsSdk.isHOC&&(parseInt(lhnQuery("#lhnHelpOutCenter").css(lhnJsSdk.settings.styles.position))<0||!lhnQuery("#hocSyschat").hasClass("hocactive")||"hidden"==lhnQuery("#lhnHelpOutCenter").css("visibility"))&&openHOC("c",{is_lhn_hoc_button:!0}),192!=e.visitor_chat_session.message_sub_type&&playSound(),lhnQuery(".lhnQueueInfo").fadeOut("slow"),lhnQuery(".lhnQueueInfo").text(""),lhnQuery(".lhnOperatorInfo .lhnOperatorStatus").removeClass("queued"),lhnQuery(".lhnAgentStatus").addClass("lhnAgentStatus--active"),lhnQuery(".lhnSendButton").prop("disabled",!1),lhnQuery("#lhnChatMessage").prop("disabled",!1)}}function insertMessage(e,n,t,a,l,s){lhnQuery(".lhnChat").attr("aria-busy","true"),s=void 0!==s?s:{},""==lhnQuery("#hocSyschat").html()&&embedChat();var o=new Date(l);if("24"==lhnJsSdk.options.timeFormat)var i=o.getHours()+":"+("0"+o.getMinutes()).slice(-2);else i=o.toLocaleString("en-us",{hour:"numeric",minute:"numeric",hour12:!0});if(void 0!==s.message_type&&(a=encodeTags(a,s.message_type)),0==(a=checkMsgForLinks(a=checkMsgForVideoLinks(a=checkMsgForTenor(a=lhnQuery.trim(a))))).indexOf('{"/set_language')){a=a.replace(/\//i,"");var r=JSON.parse(a);operLanguageId=r.set_language[0].oper,custLanguageId=r.set_language[1].cust}else if("/file_request"==a)displayFileUpload(e);else if(a.indexOf("/desktop_sharing")>-1)a.indexOf("joinme")>-1?displayRemoteAssistance(e,"joinme"):a.indexOf("zoom")>-1&&displayRemoteAssistance(e,"zoom");else if(0==a.indexOf('{"/send_secure_form')){var h="<div id='"+e+"' class='lhnWindow-message--container'></div>";null!=s.type&&"prepend"==s.type?lhnQuery(".lhnChat").prepend(h):(lhnQuery(".lhnChat").append(h),scrollChat()),"v1"!=hocVersion&&embedExternalPage(),loadSecureForms(e,a)}else-1!==a.indexOf("/session_ended")?("v1"!=hocVersion&&embedExternalPage(),chatEnded()):a.indexOf("/offer_sms")>-1?displayPhoneField(e,a):"/call_offer"==a?displayCallOffer(e):"/visitor_page_capture"==a?visitorPageCapture(e,1):lhnQuery(".lhnChat #"+e).length<1&&(a=convertUrlsAndImages(a),"v1"==hocVersion?h="<div id='"+e+"' class='"+n+"' status='"+(s.status||"")+"'><span>"+t+'</span><div class="lhnWindow-message">'+a+'</div><span class="lhnTime">'+i+'</span><span class="lhnStatus"></span></div>':(null==s.picture_path?resourceImg="":1==s.picture_path.length?(nameInitialClass="operator"==s.message_type?'"lhnMessageImg lhnOperatorInitial"':'"lhnMessageImg lhnCustomerInitial"',resourceImg="<div class="+nameInitialClass+">"+s.picture_path+"</div>"):"silhouette"==s.picture_path||0==opImgInChat?resourceImg='<div class="lhnMessageImg lhnSilhouette"></div>':resourceImg='<div class="lhnMessageImg"><img src='+s.picture_path+' alt=""></div>',h="<div id='"+e+"' class='"+n+"' status='"+(s.status||"")+'\'><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+a+'</div><span class="lhnStatus"></span><span class="lhnFromName">'+t+'</span><span class="lhnTime">'+i+"</span></div>"+resourceImg+"</div>"),null!=s.type&&"prepend"==s.type?lhnQuery(".lhnChat").prepend(h):(lhnQuery(".lhnChat").append(h),setTimeout((function(){if(lhnQuery(".lhnChat .lhnWindow-message--container:last .lhnWindowMessageInner").height()>lhnQuery(".lhnChat").height()&&["system","operator"].includes(s.message_type)){var e=lhnQuery(".lhnChat")[0].scrollHeight-lhnQuery(".lhnChat .lhnWindow-message--container:last .lhnWindowMessageInner").height()-20;lhnQuery(".lhnChat").scrollTop(e)}else scrollChat();lhnQuery(".lhnChat").attr("aria-busy","false")}),800)))}function visitorPageCapture(e,n){return _visitorPageCapture.apply(this,arguments)}function _visitorPageCapture(){return _visitorPageCapture=_asyncToGenerator(_regeneratorRuntime().mark((function e(n,t){var a,l;return _regeneratorRuntime().wrap((function(e){for(;;)switch(e.prev=e.next){case 0:if(0!=lhnQuery("#html2canvas").length){e.next=4;break}return a=function(e,n){var t=arguments.length>2&&void 0!==arguments[2]?arguments[2]:"text/javascript";return new Promise((function(a){var l=document.createElement("script");l.src=e,l.type=t,l.id=n,l.addEventListener("load",(function(){a({loaded:!0})})),document.head.appendChild(l)}))},e.next=4,a(appurl+"/js/html2canvas.min.js","html2canvas").then((function(e){console.log("Script successfully loaded",e)}));case 4:return e.next=6,uploadPageCapture(n,t);case 6:if(l=e.sent,1!=t){e.next=11;break}ajaxCall(appurl+apiversion+"/chat/"+lhnJsSdk.chatSession+"/ack/",{message_id:n},"POST",null,{}),e.next=12;break;case 11:return e.abrupt("return",l);case 12:case"end":return e.stop()}}),e)}))),_visitorPageCapture.apply(this,arguments)}function uploadPageCapture(e,n){return _uploadPageCapture.apply(this,arguments)}function _uploadPageCapture(){return(_uploadPageCapture=_asyncToGenerator(_regeneratorRuntime().mark((function e(n,t){return _regeneratorRuntime().wrap((function(e){for(;;)switch(e.prev=e.next){case 0:return e.abrupt("return",html2canvas(document.body).then((function(e){var a=e.toDataURL();return uploadFile(n+"-screencapture.png;"+a.length+";"+a,"#"+n,t,193)})));case 1:case"end":return e.stop()}}),e)})))).apply(this,arguments)}function displayCallOffer(e){var n='<div id="'+e+'" class="conversationForm hocCallOffer lhnWindow-message--container" rel="call">';n+=lhnJsSdk.dict.callAssistance+":<br />",n+='<button class="hocCallOfferAccept">Accepts</button>',n+='<button class="hocCallOfferDecline">Decline</button>',n+="</div>",lhnQuery(".lhnChat").append(n),scrollChat()}function proactiveMsgReceived(e){if(void 0!==e.visitor_chat_session){showInvite(e.visitor_chat_session.chat_message,1,!0,"proactive",e.visitor_chat_session.id);var n={message:"Proactive invitation shown",message_type:1,message_sub_type:135};chatSessionId=null==lhnJsSdk.chatSession?0:lhnJsSdk.chatSession,"socket"==chatTransport?0==chatSessionId?lhnJsSdk.vChan.push("message:sent",n):lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+chatSessionId+"/message/",n,"POST",null,{});n={invite_type:"proactive",department_id:lhnJsSdk.options.dept,operator_id:e.operator.id};ajaxCall(appurl+apiversion+"/analytics/chat/invite_tracking",n,"POST",null,{})}}function triggerMsgReceived(e){if(void 0!==e.visitor_chat_session&&void 0!==e.trigger&&void 0!==e.trigger.delay){showInvite(e.visitor_chat_session.chat_message,e.trigger.delay,!0,"trigger",e.trigger.id),lhnJsSdk.trigger_timeout=setTimeout((function(){hideInvite();var e={message:"Trigger invitation dismissed",message_type:1,message_sub_type:138};chatSessionId=null==lhnJsSdk.chatSession?0:lhnJsSdk.chatSession,"socket"==chatTransport?0==chatSessionId?lhnJsSdk.vChan.push("message:sent",e):lhnJsSdk.chatChan.push("message:sent",e):ajaxCall(appurl+apiversion+"/chat/"+chatSessionId+"/message/",e,"POST",null,{})}),3e4+1e3*e.trigger.delay);var n={message:"Trigger invitation shown",message_type:1,message_sub_type:139};chatSessionId=null==lhnJsSdk.chatSession?0:lhnJsSdk.chatSession,"socket"==chatTransport?0==chatSessionId?lhnJsSdk.vChan.push("message:sent",n):lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+chatSessionId+"/message/",n,"POST",null,{}),ajaxCall(appurl+apiversion+"/analytics/chat/invite_tracking",n={invite_type:"trigger"},"POST",null,{})}}function triggerPromoReceived(e){if(void 0!==e.visitor_chat_session&&void 0!==e.trigger&&void 0!==e.trigger.delay)if("function"==typeof lhnPromo)lhnPromo(e.visitor_chat_session.chat_message),ajaxCall(appurl+apiversion+"/visitor/invite",{},"DELETE",null,{});else{showInvite(e.visitor_chat_session.chat_message,e.trigger.delay,!0,"promo",e.trigger.id);var n={message:"Trigger promo shown",message_type:1,message_sub_type:156};chatSessionId=null==lhnJsSdk.chatSession?0:lhnJsSdk.chatSession,"socket"==chatTransport?0==chatSessionId?lhnJsSdk.vChan.push("message:sent",n):lhnJsSdk.chatChan.push("message:sent",n):ajaxCall(appurl+apiversion+"/chat/"+chatSessionId+"/message/",n,"POST",null,{})}}function updateQueueStatus(e){if("v1"==hocVersion)lhnQuery(".lhnQueueInfo").text(e.visitor_chat_session.chat_message),lhnQuery(".lhnQueueInfo").fadeIn("slow"),lhnQuery(".lhnOperatorInfo .lhnOperatorStatus").addClass("queued"),lhnQuery(".lhnAgentStatus").removeClass("lhnAgentStatus--active");else{var n=convertTime(e.visitor_chat_session.created_time);insertMessage(e.visitor_chat_session.id,"lhnSystemMessage lhnWindow-message--container","system",e.visitor_chat_session.chat_message,n,{picture_path:null})}}function chatMsgSent(e,n){lhnQuery("#lhnChatMessageBox > textarea").val(""),lhnQuery(".lhnSendButton").removeClass("lhnShowButton"),"v1"==hocVersion?lhnQuery("#hocSyschat").removeClass("lhnTextboxActive"):(customerTyping(lhnQuery("#lhnChatMessageBox > textarea")),lhnQuery("#lhnChatMessage").scrollTop(0),lhnQuery("#lhnChatMessageBox").scrollTop(0),lhnQuery("#hocSyschat #lhnChatMessage, #hocSyschat #lhnChatMessageBox").removeClass("lhnTextboxActive"));var t={message:e=html2text(e)};void 0!==n.message_type&&(t.message_type=n.message_type),void 0!==n.message_sub_type&&(t.message_sub_type=n.message_sub_type),void 0!==n.from_name&&(t.from_name=n.from_name),chatSessionId=null==lhnJsSdk.chatSession?0:lhnJsSdk.chatSession,isSocketReady()||lhnSendError(JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).jti+" 15.1 - socket disconnected on chat msg sent",navigator.userAgent),isChatChannelReady()||(lhnSendError(JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).jti+" 15.1 - chat channel not ready on chat msg sent",navigator.userAgent),joinChatSessionCallback()),""!=operLanguageId&&""!=custLanguageId&&operLanguageId!=custLanguageId&&(t.message_sub_type=76,t.cust_lang=custLanguageId,t.oper_lang=operLanguageId),"socket"==chatTransport?lhnJsSdk.chatChan.push("message:sent",t):ajaxCall(appurl+apiversion+"/chat/"+chatSessionId+"/message/",t,"POST",chatMsgSentCallback,{})}function chatMsgSentCallback(e,n){if(_typeof(e.payload.messageId)&&lhnQuery(".lhnChat #"+e.payload.messageId).length<1&&lhnQuery(".lhnChat").length>0){var t=convertTime(e.payload.createdTime),a=new Date(t);if("24"==lhnJsSdk.options.timeFormat)var l=a.getHours()+":"+("0"+a.getMinutes()).slice(-2);else l=a.toLocaleString("en-us",{hour:"numeric",minute:"numeric",hour12:!0});var s="lhnCustomerMessage lhnWindow-message--container";resourceImg=customerImg,""==e.payload.fromName&&(s="lhnSystemMessage lhnWindow-message--container",resourceImg=null);var o=checkMsgForVideoLinks(e.payload.chatMessage);o=convertUrlsAndImages(o),"v1"==hocVersion?lhnQuery(".lhnChat").append("<div id='"+e.payload.messageId+"' class='"+s+"'><span>"+e.payload.fromName+'</span><div class="lhnWindow-message">'+o+'</div><span class="lhnTime">'+l+"</span></div>"):(null==resourceImg?resourceImg="":1==resourceImg.length?resourceImg='<div class="lhnMessageImg lhnCustomerInitial">'+resourceImg+"</div>":"silhouette"==resourceImg?resourceImg='<div class="lhnMessageImg lhnSilhouette"></div>':resourceImg='<div class="lhnMessageImg"><img src='+resourceImg+' alt=""></div>',html="<div id='"+e.payload.messageId+"' class='"+s+"' status='"+(n.status||"")+'\'><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+o+'</div><span class="lhnStatus"></span><span class="lhnFromName">'+e.payload.fromName+'</span><span class="lhnTime">'+l+"</span></div>"+resourceImg+"</div>",lhnQuery(".lhnChat").append(html)),scrollChat(),"function"==typeof window.lhnJsSdkChatNewMessage&&window.lhnJsSdkChatNewMessage(e.payload.messageId,o,"customer")}}function chatTypingStatus(e){if(void 0!==e.operator_typing)if((isOperatorTyping=1==e.operator_typing||"true"==e.operator_typing)&&!lhnQuery("#lhnOperatorTyping").is(":visible"))if("v1"==hocVersion)lhnQuery("#lhnHocButton #lhnOpType").removeClass("lhnHide"),lhnQuery(".lhnChat").append("<div id='lhnOperatorTyping' class='lhnOperatorMessage lhnWindow-message--container'><span></span><div class='lhnWindow-message'><div class='lhnTypingDot'></div><div class='lhnTypingDot'></div><div class='lhnTypingDot'></div><div class='lhnTypingDotText'>Operator is typing</div></div></div>"),scrollChat();else{if("jumplogic"==chatType&&null==operatorImg)lhnQuery(".lhnChat").append("<div id='lhnOperatorTyping' class='lhnOperatorMessage lhnWindow-message--container'><div class='lhnWindowMessageInner'><div class='lhnWindow-message'><div class='lhnTypingDot'></div><div class='lhnTypingDot'></div><div class='lhnTypingDot'></div><div class='lhnTypingDotText'>Operator is typing</div></div></div><div class='lhnMessageImage lhnChatLogo'></div></div>");else{if(1==operatorImg.length)var n="<div class='lhnMessageImg lhnOperatorInitial'>"+operatorImg+"</div>";else n="<div class='lhnMessageImg'><img src="+operatorImg+" ></div>";lhnQuery(".lhnChat").append("<div id='lhnOperatorTyping' class='lhnOperatorMessage lhnWindow-message--container'><div class='lhnWindowMessageInner'><div class='lhnWindow-message'><div class='lhnTypingDot'></div><div class='lhnTypingDot'></div><div class='lhnTypingDot'></div><div class='lhnTypingDotText'>Operator is typing</div></div></div>"+n+"</div>")}scrollChat()}else isOperatorTyping||(lhnQuery("#lhnHocButton #lhnOpType").addClass("lhnHide"),lhnQuery(".lhnChat #lhnOperatorTyping").remove(),scrollChat())}function playSound(){""!=lhnJsSdk.options.sound&&function(e,n,t){var a=e.createElement("audio");a.setAttribute("controls",""),a.setAttribute("autoplay",""),a.id="lhnHocBellSound";var l=document.createElement("source");l.src=lhnJsSdk.options.sound+"?rnd="+Math.floor(1e3*Math.random()),l.type="audio/wav",a.appendChild(l),e.body.appendChild(a)}(document),setTimeout((function(){lhnQuery("#lhnHocBellSound").remove()}),5e3)}function disableChat(e){lhnQuery(".lhnSendButton").prop("disabled",e),lhnQuery("#lhnChatMessage").prop("disabled",e),lhnQuery(".lhnChatActions").prop("disabled",e),lhnQuery(".lhnHocFileUploadAction").prop("disabled",e),lhnQuery(".lhnHocEmojiAction").prop("disabled",e)}function embedSurvey(e,n,t){var a={system:"survey",layout:"hoc",partial:"form",view_id:n};"v1"==hocVersion?ajaxCall(appurl+apiversion+"/ui/form/",a,"GET",embedSurveyCallback,{el:e,id:t}):ajaxCall(appurl+apiversion+"/ui/form/",a,"GET",embedExternalSurveyCallback,{el:"lhn-external-container",id:t})}function embedExternalSurveyCallback(e,n){if(disableChat(!0),void 0!==e.payload){if(isMobile()){var t=lhnQuery(".lhnChat")[0].scrollHeight;lhnQuery(e.payload).appendTo(".lhnChat"),lhnQuery(".lhnChat").scrollTop(t)}else embedExternalPage(),externalPage(e.payload);lhnQuery(document).ready((function(){closeSurveyInterval=setInterval((function(){externalPageClose()}),18e5),lhnQuery(document).on("click",".lhnHocExternalClose",(function(){return externalPageClose(),!1})),lhnQuery(document).on("click",".lhnRadioGroup span",(function(){lhnQuery(this).hasClass("selected")||(lhnQuery(this).closest(".lhnRadioGroup").find("span").removeClass("lhnSelected"),lhnQuery(this).addClass("lhnSelected"),lhnQuery(this).closest(".lhnRadioGroup").find("input").prop("checked",!1),lhnQuery(this).parent().find("input").prop("checked",!0))})),lhnQuery(document).off("click",".lhnSubmit.hocSurvey").on("click",".lhnSubmit.hocSurvey",(function(){return validateSurveyForm(n.el,n.win,n.id),!1})),lhnQuery(".lhnFormButton.hocSurvey").html(lhnJsSdk.dict.submit),isMobile()||lhnQuery(".lhnExternal.standalone").removeClass("lhnHide")}))}else"function"==typeof window.lhnJsSdkChatEnded&&window.lhnJsSdkChatEnded(lhnJsSdk.chatSession),"chat"==chatType&&(closeHOC(),chatType="prechat",lhnQuery("#hocSyschat").html(""),firstOpen.chat=!0,launchedChat=!1);lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide"),doGaTrack("Survey","Form-Opened",!1),firstOpen.chat=!0,"function"==typeof window.lhnJsSdkSurveyShown&&window.lhnJsSdkSurveyShown()}function embedSurveyCallback(e,n){if(void 0!==e.payload){if(chatType="survey",updateHeaderFooter("chat"),isMobile()){var t=lhnQuery(".lhnChat")[0].scrollHeight;lhnQuery(e.payload).appendTo(".lhnChat"),lhnQuery(".lhnChat").scrollTop(t-12)}else lhnQuery("#"+n.el).html(""),lhnQuery(e.payload).appendTo("#"+n.el);lhnQuery(document).ready((function(){lhnQuery(document).on("click",".lhnRadioGroup span",(function(){lhnQuery(this).hasClass("selected")||(lhnQuery(this).closest(".lhnRadioGroup").find("span").removeClass("lhnSelected"),lhnQuery(this).addClass("lhnSelected"),lhnQuery(this).closest(".lhnRadioGroup").find("input").prop("checked",!1),lhnQuery(this).parent().find("input").prop("checked",!0))})),lhnQuery(document).off("click",".lhnSubmit.hocSurvey").on("click",".lhnSubmit.hocSurvey",(function(){return validateSurveyForm(n.el,n.win,n.id),!1})),lhnQuery(".lhnFormButton.hocSurvey").html(lhnJsSdk.dict.submit)})),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide"),doGaTrack("Survey","Form-Opened",!1),firstOpen.chat=!0,"function"==typeof window.lhnJsSdkSurveyShown&&window.lhnJsSdkSurveyShown()}else"function"==typeof window.lhnJsSdkChatEnded&&window.lhnJsSdkChatEnded(lhnJsSdk.chatSession),"chat"==chatType&&(closeHOC(),chatType="prechat",lhnQuery("#hocSyschat").html(""),firstOpen.chat=!0,launchedChat=!1)}function validateSurveyForm(e,n,t){lhnQuery(document).off("click",".lhnSubmit.hocSurvey"),lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide");var a=!0;if(lhnQuery(".lhnField.lhnrating").each((function(){1!=lhnQuery("input[name='"+lhnQuery(this).find("input[type='radio']").first().attr("name")+"']").is(":checked")&&(a=!1)})),a){var l=lhnQuery(".lhnSurveyForm form").serializeObject(n);l.survey_id=chatSurveyId,l.link_id=t,ajaxCall(appurl+apiversion+"/survey/",l,"PUT",validateSurveyFormCallback,{el:e,chat_session:t})}else lhnQuery(document).on("click",".lhnSubmit.hocSurvey",(function(){return validateSurveyForm(e,n,t),!1})),alert("Please answer all questions"),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function validateSurveyFormCallback(e,n){void 0!==e.message&&("function"==typeof window.lhnJsSdkSurveySubmitted&&(survey_data=[],lhnQuery.each(lhnQuery(".lhnSurveyForm form").serializeArray(),(function(){lhnQuery(this)[0].name.indexOf("fld")>=0&&(o={},o[lhnQuery.trim(lhnQuery("label[for='"+lhnQuery(this)[0].name+"']").text().replace("*",""))]=lhnQuery(this)[0].value,survey_data.push(o))})),window.lhnJsSdkSurveySubmitted(survey_data)),isMobile()?(lhnQuery(".lhnChat .lhnSurveyForm").remove(),lhnQuery("<div class='lhnSystemMessage lhnWindow-message--container lhnmsgbox lhnSurveySuccess'><div class='lhnWindow-message'>"+lb2br(e.message)+"</div></div>").appendTo(".lhnChat")):"v1"==hocVersion?(lhnQuery("#"+n.el+" .lhnSurveyForm").remove(),lhnQuery("<div class='lhnmsgbox lhnSurveySuccess'>"+lb2br(e.message)+"</div>").appendTo("#"+n.el)):(lhnQuery("."+n.el+" .lhnSurveyForm").remove(),lhnQuery("<div class='lhnmsgbox lhnSurveySuccess'>"+lb2br(e.message)+"</div>").appendTo("."+n.el)),setTimeout((function(){externalPageClose(),setTimeout((function(){closeHOC()}),2e3)}),5e3),chatEnd=!1,chatType="prechat",firstOpen.chat=!0,launchedChat=!1,doGaTrack("Survey","Form-Submitted",!1)),lhnJsSdk.vChan.push("survey:submitted",{},1e4),"function"==typeof window.lhnJsSdkChatEnded&&(externalPageClose(),window.lhnJsSdkChatEnded(n.chat_session)),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function embedKbLookup(e,n){lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide"),ajaxCall(appurl+apiversion+"/ui/form/",{system:"kb",layout:"hoc",partial:"search",view_id:n},"GET",embedKbLookupCallback,{el:e})}function embedKbLookupCallback(e,n){void 0!==e.payload&&(lhnQuery(e.payload).appendTo("#"+n.el),lhnQuery("#txtKeyword").attr("placeholder",lhnJsSdk.dict.knowledgeSearch),embedExternalPage(),wireKbLookup({searchBox:lhnQuery("#txtKeyword"),resultsContainerNode:lhnQuery("#searchResultsContainer"),categories:lhnJsSdk.options.kb_categories||null}),firstOpen.knowledge=!1);lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function wireKbLookup(e){var n,t,a;n=document,t=appurl+"/js/kb/jquery-jqote2.js",(a=n.createElement("script")).setAttribute("type","text/javascript"),a.setAttribute("src",t),n.getElementsByTagName("head")[0].appendChild(a),function(e,n,t,a){var l=e.createElement("script");l.setAttribute("type","text/javascript"),l.setAttribute("src",a),e.getElementsByTagName("head")[0].appendChild(l)}(document,0,0,appurl+"/js/kb/lhn-localization-1.0.0.js"),function(n,t,a,l){var s=n.createElement("script");s.setAttribute("type","text/javascript"),s.setAttribute("src",l);var o=!1;s.onload=s.onreadystatechange=function(){if(!(o||this.readyState&&"loaded"!==this.readyState&&"complete"!==this.readyState)){o=!0;var n={clientID:lhnJsSdk.setup.account,url:appurl+apiversion+"/kb/article/search/",JWT:lhnStorage.getData("lhnJWT"),delay:5e3,department_id:lhnJsSdk.options.dept};void 0!==e&&lhnQuery.extend(n,e),typeahead=new lhnQuery.typeahead(n),void 0!==lhnJsSdk.search_term?(typeahead.searchBox.val(lhnJsSdk.search_term),typeahead.searchBox.keyup()):lhnJsSdk.isHOC&&(typeahead.searchBox.focus(),getKbTopArticles())}},n.getElementsByTagName("head")[0].appendChild(s)}(document,0,0,appurl+"/js/kb/lhn-typeahead-1.0.0.js")}function getKbTopArticles(){var e={category_ids:lhnJsSdk.options.kb_categories||null};ajaxCall(appurl+apiversion+"/kb/articles/top/",e,"GET",getKbTopArticleCallback,{})}function getKbTopArticleCallback(e){if(void 0!==e.payload)for(var n=e.payload.entries,t=0;t<n.length;t++){for(var a=n[t],l=a.vote_total/a.vote_count,s="",o=0;o<5;o++)s+=l-o>=1?'<img src="//www.livehelpnow.net/lhn/images/global/rating14.gif"/>':l-o>0?'<img src="//www.livehelpnow.net/lhn/images/global/rating14_half.gif"/>':'<img src="//www.livehelpnow.net/lhn/images/global/rating14_empty.gif"/>';var i=e.payload.links[t].html.show;lhnQuery('<div class="lhn_result"><div class="lhn_content"><div class="lhn_content_header"><a target="_blank" rel="'+a.article_id+'" href="'+i+'">'+stripToSize(a.question,200)+(a.question.lnegth>200?"...":"")+'</a></div><div class="lhn_content_body">'+stripToSize(a.answer,200)+(a.answer.length>200?"...":"")+'</div><div class="lhn_content_footer"><div class="lhn_views">'+a.view_count+' views</div><div class="lhn_ratings">'+s+"</div></div></div></div>").appendTo("#searchResultsContainer .results")}}function embedKbArticle(e,n){var t=!1;null!=lhnStorage.getData("Heart-"+e)&&(t=!0),ajaxCall(appurl+apiversion+"/ui/kb/article/"+e,{system:"kb",layout:"jssdk",partial:"show",args:{},article_rated:t},"GET",embedKbArticleCallback,{el:n})}function embedKbArticleCallback(e,n){var t="";void 0!==e.payload&&(t=e.payload),"lhnExternal"==n.el?externalPage(t):lhnQuery("#"+n.el).html(t)}function articleRatingCallback(e){"ok"==e.status&&(lhnQuery("#heart-rating-label").text(e.msg),lhnStorage.setData("Heart-"+e.article_id,e.rating),setTimeout((function(){lhnQuery(".hearts").addClass("lhnHide"),e.rating<5&&(lhnJsSdk.showInvite("Sorry the article didn't have the answer you needed<br />If you'd like, you can ask the team for help here.",1,!0),externalPageClose())}),6e3))}function embedTicket(e,n){lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide"),ajaxCall(appurl+apiversion+"/ui/form/",{system:"ticket",layout:"hoc",partial:"form",view_id:n},"GET",embedTicketCallback,{el:e,win:n})}function embedTicketCallback(e,n){var t,a,l;void 0!==e.payload&&(lhnQuery("#"+n.el).html(""),t=document,a=baseurl+"Scripts/jquery.scrollTo.js",(l=t.createElement("script")).setAttribute("type","text/javascript"),l.setAttribute("src",a),t.getElementsByTagName("head")[0].appendChild(l),"v1"==hocVersion||"v1"!=hocVersion&&"lhnExternalContainer"!=n.el?lhnQuery(e.payload).appendTo("#"+n.el):(embedExternalPage(),externalPage(e.payload)),lhnQuery(document).ready((function(){lhnQuery("input[type='file']").change((function(e){var n=lhnQuery(this).attr("id"),t=lhnQuery(this).val().substring(lhnQuery(this).val().lastIndexOf("\\")+1),a=new FileReader;a.onload=function(e){fileData=t+";"+e.total+";"+e.target.result;var a=fileData.split(";"),l={name:a[0],length:a[1],data:a[2]+";"+a[3],from_name:custName};ajaxCall(appurl+apiversion+"/attachment/ticket/",l,"PUT",formFileUploadCallback,{field_id:n})},a.readAsDataURL(e.target.files[0])})),lhnQuery(document).off("click",".lhnSubmit.hocTicket").on("click",".lhnSubmit.hocTicket",(function(){return lhnQuery(".lhnSubmit.hocTicket").prop("disabled",!0),validateTicketForm(n.el,n.win),!1})),lhnQuery(".lhnFormButton.hocTicket").html(lhnJsSdk.dict.submit),autoFillForm("lhnTicketForm",validateTicketForm,n)})),doGaTrack("Ticket","Form-Opened",!1),"function"==typeof window.lhnJsSdkTicketShown&&window.lhnJsSdkTicketShown()),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function formFileUploadCallback(e,n){if(void 0!==e.payload){var t=n.field_id.replace("filename","filedata"),a=n.field_id.replace("filename","fld");lhnQuery("#"+t).val(e.payload.attachment_id),lhnQuery("#"+a).val("[attachment: "+e.payload.attachment_id+"]")}}function validateTicketForm(e,n){return _validateTicketForm.apply(this,arguments)}function _validateTicketForm(){return(_validateTicketForm=_asyncToGenerator(_regeneratorRuntime().mark((function e(n,t){var a;return _regeneratorRuntime().wrap((function(e){for(;;)switch(e.prev=e.next){case 0:if(lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide"),!validate(n)){e.next=12;break}if(a="",1!=lhnJsSdk.settings.take_screen_shot){e.next=9;break}return e.next=8,visitorPageCapture(0,7);case 8:a=e.sent;case 9:ajaxCall(appurl+apiversion+"/ticket/",{fields:lhnQuery(".lhnTicketForm form").serializeObject(t),view_id:t,screen_capture:a},"PUT",validateTicketFormCallback,{el:n,view_id:t}),e.next=15;break;case 12:lhnQuery(".lhnSubmit.hocTicket").prop("disabled",!1),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide");case 15:case"end":return e.stop()}}),e)})))).apply(this,arguments)}function validateTicketFormCallback(e,n){void 0!==e.payload&&void 0!==e.message&&(lhnQuery("#"+n.el+" .lhnTicketForm").remove(),lhnQuery("<div class='lhnmsgbox lhnTicketSuccess'>"+e.message.replace("###ticketid###",e.payload.ticket_id)+"</div>").appendTo("#"+n.el),firstOpen.ticket=!0,doGaTrack("Ticket","Form-Submitted",!1),"function"==typeof window.lhnJsSdkTicketSubmitted&&window.lhnJsSdkTicketSubmitted()),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide"),lhnQuery(".lightpick").addClass("lhnHide")}function embedCallback(e,n){lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide"),ajaxCall(appurl+apiversion+"/ui/form/",{system:"callback",layout:"hoc",partial:"form",view_id:n},"GET",embedCallbackCallback,{el:e,win:n})}function embedCallbackCallback(e,n){var t,a,l;void 0!==e.payload?(lhnQuery("#"+n.el).html(""),t=document,a=baseurl+"Scripts/jquery.scrollTo.js",(l=t.createElement("script")).setAttribute("type","text/javascript"),l.setAttribute("src",a),t.getElementsByTagName("head")[0].appendChild(l),"v1"==hocVersion||"v1"!=hocVersion&&"lhnExternalContainer"!=n.el?lhnQuery(e.payload).appendTo("#"+n.el):(embedExternalPage(),externalPage(e.payload)),lhnQuery(document).ready((function(){lhnQuery(document).off("click",".lhnSubmit.hocCallback").on("click",".lhnSubmit.hocCallback",(function(){return lhnQuery(".lhnSubmit.hocCallback").prop("disabled",!0),validateCallForm(n.el,n.win),!1})),autoFillForm("lhnCallbackForm",validateCallForm,n),lhnQuery(".lhnFormButton.hocCallback").html(lhnJsSdk.dict.submit)})),doGaTrack("Callback","Form-Opened",!1),"function"==typeof window.lhnJsSdkCallbackShown&&window.lhnJsSdkCallbackShown()):e&&void 0!==e.status&&"error"==e.status&&(lhnQuery("#"+n.el+" .lhnmsgbox").remove(),lhnQuery("<div class='error'>"+e.error+"</div>").appendTo("#"+n.el)),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function validateCallForm(e,n){lhnQuery(".lhnHocOverlay").removeClass("lhnHide"),lhnQuery(".lhnloading").removeClass("lhnHide"),validate(e)?ajaxCall(appurl+apiversion+"/callback/",{fields:lhnQuery(".lhnCallbackForm form").serializeObject(n),current_page:lhnJsSdk.options.pageurl,view_id:n},"PUT",validateCallFormCallback,{el:e,win:n}):(lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide"),lhnQuery(".lhnSubmit.hocCallback").prop("disabled",!1))}function validateCallFormCallback(e,n){void 0!==e.payload&&void 0!==e.message&&(lhnQuery("#"+n.el+" .lhnCallbackForm").remove(),lhnQuery("<div class='lhnmsgbox lhnCallbackSuccess'>"+e.message+"</div>").appendTo("#"+n.el),firstOpen.callback=!0,doGaTrack("Callback","Form-Submitted",!1),"function"==typeof window.lhnJsSdkCallbackSubmitted&&window.lhnJsSdkCallbackSubmitted(),void 0!==n.win&&(lhnQuery("[rel='cb"+n.win+"']").remove(),setTimeout((function(){lhnQuery("#cb"+n.win+" .form_close").click()}),3e3))),lhnQuery(".lhnHocOverlay").addClass("lhnHide"),lhnQuery(".lhnloading").addClass("lhnHide")}function openHOC(e,n){var t;(t=void 0!==n&&void 0!==n.is_lhn_hoc_button,isWorking||void 0===lhnJsSdk.settings.general||null!=lhnStorage.getData("lhnHocMinimized")&&0!=t&&(lhnJsSdk.chatSession||"jumplogic"!=chatType&&"prechat"!=chatType))||(isWorking=!0,activeTab=null==activeTab?systems_long[lhnJsSdk.settings.systems[1].system]:activeTab,e=systems[e=void 0===e||null==e?activeTab:e],void 0!==n&&void 0!==n.search_term&&(lhnJsSdk.search_term=n.search_term),switchHocTab(e,n)?(lhnQuery("#lhnHelpOutCenter").addClass("lhnActive"),isWorking=!1,void 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log("tab system type",e),log("tab order",t),lhnQuery.each(systems,(function(n,t){t==e&&(activeTab=n)})),void 0===t?(lhnJsSdk.log("HOC Error","Invalid HOC Tab"),!1):(firstOpen[e]?("chat"==lhnJsSdk.settings.systems[t].system&&(lhnJsSdk.settings.chatSystemMessages=lhnJsSdk.settings.systems[t].messages,hoc_chat_order=t),generateHocContents(lhnJsSdk.settings.systems[t].system,n),"ticket"!=e&&"callback"!=e||(firstOpen[e]=!0)):"knowledge"==e&&void 0!==lhnJsSdk.search_term&&(typeahead.searchBox.val(lhnJsSdk.search_term),typeahead.searchBox.keyup()),"v1"!=hocVersion&&(lhnQuery(".lhnExternal").hasClass("right")&&parseInt(lhnQuery(".lhnExternal").css("right"))>20&&externalPageClose(),lhnQuery(".lhnExternal").hasClass("left")&&parseInt(lhnQuery(".lhnExternal").css("left"))>20&&externalPageClose()),updateHeaderFooter(lhnJsSdk.settings.systems[t].system),lhnQuery(".lhnHocSection.hocactive").removeClass("hocactive"),lhnQuery(".lhnHocSection[systemtype='"+e+"']").addClass("hocactive"),lhnQuery(".lhnHocTab.hocactive").removeClass("hocactive"),lhnQuery(".lhnHocTab[systemtype='"+e+"']").addClass("hocactive"),!0)}function updateHeaderFooter(e){if(1==lhnJsSdk.isHOC){if(clearInterval(poweredByInterval),poweredByInterval=setInterval((function(){lhnQuery("#lhnWindowFooter, .lhnHocPoweredBy").removeClass("lhnHide"),lhnQuery(".lhnHocPoweredBy a").attr("href")!=lhnJsSdk.settings.poweredby.link&&(lhnQuery(".lhnHocPoweredBy 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.lhnOperatorImg").text()),lhnQuery(".lhnWindow-header-avatar--img").addClass("lhnHasText")),lhnQuery(".lhnAgentStatus").addClass("lhnAgentStatus--active"))):"jumplogic"!=chatType?"v1"==hocVersion?(lhnQuery("#lhnHocHeader h3 span").text(lhnJsSdk.dict.chatTitle),lhnQuery(".lhnWindow-header-avatar").removeClass("lhnHide"),lhnQuery(".lhnWindow-header-text h4").html('<span class="lhnAgentStatus"></span> '+lhnJsSdk.dict.agentConnecting)):lhnQuery(".lhnWindow-header-text h3").html('<span class="lhnAgentStatus">'+lhnJsSdk.dict.agentConnecting+"</span>"):lhnQuery("#lhnHocHeader h3 span").text(lhnJsSdk.dict.chatTitle),lhnQuery(".lhnOperatorInfo .lhnOperatorImage.hasImage").length>0&&lhnQuery(".lhnWindow-header-avatar--img").html(lhnQuery(".lhnOperatorInfo .lhnOperatorImage.hasImage").html()));break;case"ticket":lhnQuery(".lhnWindow-avatar").addClass("lhnHide"),lhnQuery(".lhn-chat-header-logo").removeClass("lhnHide"),lhnQuery("#lhnHocHeader 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0!==lhnJsSdk.fieldData.auto_submit&&1==lhnJsSdk.fieldData.auto_submit&&null!=n&&n(t.el,t.win))}function externalPage(e){new RegExp("^https?:").test(e)&&(e="<iframe src='"+e+"'></iframe>"),"v1"==hocVersion?lhnQuery(".lhnExternalContainer").html(e):lhnQuery(".lhn-external-container").html(e),externalPageOpen()}function embedExternalPage(){if(0==lhnQuery(".lhnExternal").length){var e=1==lhnJsSdk.isHOC?lhnJsSdk.settings.styles.position:"right";"v1"==hocVersion?(t=document,a=appurl+"/css/modern/external.css",l=t.getElementsByTagName("head")[0],(s=t.createElement("link")).type="text/css",s.rel="stylesheet",s.href=a,l.appendChild(s)):function(e,n,t,a){var l=e.getElementsByTagName("head")[0],s=e.createElement("link");s.type="text/css",s.rel="stylesheet",s.href=a,l.appendChild(s)}(document,0,0,appurl+"/css/v2/external.css"),lhnJsSdk.options.embedArticleDirection=void 0===lhnJsSdk.options.embedArticleDirection?e:lhnJsSdk.options.embedArticleDirection;var n=document.createElement("div");n.className="lhnExternal standalone "+lhnJsSdk.options.embedArticleDirection+" lhnWindow-"+hocLayout+" lhnHide",n.innerHTML="v1"==hocVersion?'<a href="#" class="lhnHocExternalClose">close</a><div class="lhnExternalContainer"></div>':"full_screen"==hocLayout?'<div class="lhnExternalContainer"><div class="lhn-external-chatbox-classic-header"><a href="#" class="lhnHocExternalClose">close</a></div><div id="lhnExternalContainer" class="lhn-external-container"></div></div>':'<a href="#" class="lhnHocExternalClose">close</a><div class="lhnExternalContainer"><div class="lhn-external-chatbox-classic-header"></div><div id="lhnExternalContainer" class="lhn-external-container"></div></div>',document.body.appendChild(n),lhnQuery(document).ready((function(){lhnQuery(document).on("click",".lhnHocExternalClose",(function(){return externalPageClose(),!1})),lhnQuery(document).on("click","#searchResultsContainer .lhn_result 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e=lhnJsSdk.settings.styles.position,n="column"==hocLayout?390:375;var t="right"==e?"left":"right";if("full_screen"==hocLayout)lhnQuery(".lhnExternal").addClass("external-"+hocLayout),lhnQuery(".lhnExternal").removeClass("lhnHide");else if(20==parseInt(lhnQuery(".lhnExternal").css(e))){({})[e]="+="+n,lhnQuery(".lhnExternal").removeClass("lhnHide"),lhnQuery(".lhn-chat-container-chatbox-classic").removeClass("lhn-chat-container-filter-shadow"),lhnQuery(".lhn-chat-container-chatbox-classic").addClass("lhn-external-slideout-"+e),lhnQuery(".lhnExternal").addClass("lhn-external-animate-"+e+"-open"),setTimeout((function(){lhnQuery(".lhnExternal").addClass("lhn-animate-"+e+"-open"),lhnQuery(".lhnExternal").removeClass("lhn-external-animate-"+e+"-open")}),740),lhnQuery(".lhn-chat-container-chatbox-classic-header").addClass("lhn-external-border-top-"+t+"-radius"),lhnQuery(".lhn-chat-container-chatbox-classic").addClass("lhn-external-border-bottom-"+t+"-radius"),lhnQuery(".lhnExternal").addClass("lhn-external-border-top-"+e+"-radius"),lhnQuery(".lhnExternal").addClass("lhn-external-border-bottom-"+e+"-radius")}else 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s=location.host.split(":")[0];if(1!==s.split(".").length&&2!==s.split(".").length){var o=s.split(".");o.shift(),s=o.join(".")}if(n.page_host=s,lhnStorage.getData("lhnJWT")||1!=visitorValidated||!(e.indexOf("api")>0)){if("XDomainRequest"in window&&null!==window.XDomainRequest){var i=new XDomainRequest;i&&(i.onload=function(){for(var e=i.responseText;"object"!=_typeof(e);)e=JSON.parse(e);e&&void 0!==e.status&&"error"!=e.status&&null!=a?a(e,l):"error"==e.status&&void 0!==e.message&&(log("REST Error",e.message,!0),"undefined"!=l.errorCallback&&l.errorCallback?l.errorCallback(l):void 0!==l.el&&l.el&&(lhnQuery("#"+l.el+" .lhnmsgbox").remove(),lhnQuery("<div class='error'>"+e.message+"</div>").appendTo("#"+l.el)))},i.onerror=function(){log("Ajax Error","XDR 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class="lhnErrorMsg">'+lhn_error_msg+"</span>")),lhnQuery(this).focus(),n=!1),lhnQuery(".lhnCheckboxGroup.lhnRequiredCheckbox").each((function(){lhnChecked=!1,lhnQuery(this).find("input").each((function(){lhnChecked=lhnChecked||lhnQuery(this).prop("checked")})),0==lhnChecked&&(n=!1)})),0==n)return n})),n}function isValidPhone(e){return!!(/^[0-9-+.]+$/.test(e)&&e.length>5)}function isValidEmailAddress(e){return new RegExp(/^(?:[a-z0-9!#$%&'*+/=?^_`{|}~-]+(?:\.[a-z0-9!#$%&'*+/=?^_`{|}~-]+)*|"(?:[\x01-\x08\x0b\x0c\x0e-\x1f\x21\x23-\x5b\x5d-\x7f]|\\[\x01-\x09\x0b\x0c\x0e-\x7f])*")@(?:(?:[a-z0-9](?:[a-z0-9-]*[a-z0-9])?\.)+[a-z0-9](?:[a-z0-9-]*[a-z0-9])?|\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?|[a-z0-9-]*[a-z0-9]:(?:[\x01-\x08\x0b\x0c\x0e-\x1f\x21-\x5a\x53-\x7f]|\\[\x01-\x09\x0b\x0c\x0e-\x7f])+)\])$/i).test(e)}function isValidUrl(e){return new RegExp(/^(?:http(s)?:\/\/)?[\w.-]+(?:\.[\w\.-]+)+[\w\-\._~:/?#[\]@!\$&'\(\)\*\+,;=.]+$/).test(e)}function isValidNumber(e){return new RegExp(/^\W?\s?(([1-9]\d{0,2}(,\d{3})*)(.\d+)*)?$/).test(e)}function isAlphaOnly(e){return!!/^[^*!@%_0-9\^]+$/.test(e)}function isValidIp(e){return new RegExp(/^(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)$/).test(e)}function stripToSize(e,n){return e.replace(/^(.{200}[^\s]*).*/,"$1")}function connectSocket(e,n){connectionAttempted=!0,isSocketConnecting()||(closeSocketConnection(),lhnJsSdk.lhnsocket=void 0!==e&&null!=e?new Socket(sockurl+"/socket",{timeout:2e4,heartbeatIntervalMs:2e4,transport:e,reconnectAfterMs:reconnectSocketInterval}):new Socket(sockurl+"/socket",{timeout:2e4,heartbeatIntervalMs:2e4,reconnectAfterMs:reconnectSocketInterval}),lhnJsSdk.lhnsocket.onOpen((function(){void 0!==n&&null!=n&&n(),startInactivityTimer()})),lhnJsSdk.lhnsocket.onClose((function(){lhnjti=null==lhnStorage.getData("lhnJWT")?"nocookie":JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).jti,lhnJsSdk.log("visitor socket closed",lhnjti,navigator.userAgent)})),lhnJsSdk.lhnsocket.onError((function(e,n,t){lhnjti=null==lhnStorage.getData("lhnJWT")?"nocookie":JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).jti,lhnJsSdk.log("visitor socket closed",lhnjti,navigator.userAgent),n===WebSocket&&0===t?(longPollAttempted=!0,lhnJsSdk.lhnsocket.replaceTransport(LongPoll),lhnJsSdk.lhnsocket.connect()):(n!==WebSocket&&0===t&&!0===longPollAttempted||n!==WebSocket&&t>0)&&(lhnJsSdk.lhnsocket.disconnect(),longPollAttempted=!1)})),lhnJsSdk.lhnsocket.connect())}function reconnectSocketInterval(e){return[500,1e3,1e3,2e3,3e3][e-1]||5e3}function startSocketTimer(){socketTimerStarted||(socketTimerStarted=!0,socket_timer=setInterval((function(){isSocketReady()?isVisitorChannelReady()&&isChatChannelReady()||reconnectChannels():connectSocket(null,reconnectChannels)}),3e4))}function stopSocketTimer(){clearInterval(socket_timer),socketTimerStarted=!1}function closeSocketConnection(){void 0!==lhnJsSdk.lhnsocket&&null!=lhnJsSdk.lhnsocket&&(lhnJsSdk.lhnsocket.disconnect(),lhnJsSdk.lhnsocket=null)}function startInactivityTimer(){inactivityTimerStarted||(inactivityTimerStarted=!0,inactivity_timer=setInterval((function(){null==lhnJsSdk.chatSession&&(stopSocketTimer(),stopInactivityTimer(),closeSocketConnection())}),3e5))}function stopInactivityTimer(){clearInterval(inactivity_timer),inactivityTimerStarted=!1}function isSocketConnecting(){return void 0!==lhnJsSdk.lhnsocket&&(null!=lhnJsSdk.lhnsocket&&(lhnJsSdk.lhnsocket.isConnected()||"connecting"===lhnJsSdk.lhnsocket.connectionState()))}function isSocketReady(){return void 0!==lhnJsSdk.lhnsocket&&(null!=lhnJsSdk.lhnsocket&&lhnJsSdk.lhnsocket.isConnected())}function isVisitorChannelReady(){if(!isSocketReady())return!1;if(0==lhnJsSdk.lhnsocket.channels.length)return!1;var e=getChannel("visitor_session");return null!=e&&"joined"===e.state}function isChatChannelReady(){if(!isSocketReady())return!1;if(null==lhnJsSdk.chatSession)return!0;if(0==lhnJsSdk.lhnsocket.channels.length)return!1;var e=getChannel("chat_session");return null!=e&&"joined"===e.state}function getChannel(e){for(var n=0;n<lhnJsSdk.lhnsocket.channels.length;++n){var t=lhnJsSdk.lhnsocket.channels[n];if(t.topic.startsWith(e))return t}return null}function reconnectChannels(){lhnJsSdk.vChan=null,lhnJsSdk.chatChan=null,vchanConnect(),setTimeout((function(){joinChatSessionCallback()}),1e3)}function vchanConnect(){if(isSocketReady()){if(isVisitorChannelReady())return;lhnJsSdk.vChan=lhnJsSdk.lhnsocket.channel("visitor_session:"+JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).jti,{token:lhnStorage.getData("lhnJWT"),department_id:lhnJsSdk.options.dept||0}),lhnJsSdk.vChan.on("online_status:changed",(function(e){updateOnlineStatus(e)})),lhnJsSdk.vChan.on("proactive_message:received",(function(e){proactiveMsgReceived(e)})),lhnJsSdk.vChan.on("trigger_invitation:received",(function(e){triggerMsgReceived(e)})),lhnJsSdk.vChan.on("trigger_promo:received",(function(e){triggerPromoReceived(e)})),lhnJsSdk.vChan.on("queue:status",(function(e){updateQueueStatus(e),1==lhnJsSdk.options.disableChatInQueue&&(lhnQuery(".lhnSendButton").prop("disabled",!0),lhnQuery("#lhnChatMessage").prop("disabled",!0))})),lhnJsSdk.vChan.on("visitor:banned",(function(e){isBlocked=!0,lhnQuery("#lhnHocButton, #lhnHelpOutCenter, #lhnHocInvite").addClass("lhnHide")})),lhnJsSdk.vChan.on("chat:created",(function(e){setTimeout((function(){null==lhnJsSdk.chatSession&&(lhnJsSdk.chatSession=e.chat_session_id,lhnQuery("#hocSyschat").html(""),firstOpen.chat=!0,openHOC("c",{is_lhn_hoc_button:!0}))}),1e3)})),lhnJsSdk.vChan.on("jump_logic:message",(function(e){""!=e.text&&(1==lhnJsSdk.isHOC&&(parseInt(lhnQuery("#lhnHelpOutCenter").css(lhnJsSdk.settings.styles.position))<0||!lhnQuery("#hocSyschat").hasClass("hocactive")||"hidden"==lhnQuery("#lhnHelpOutCenter").css("visibility"))?openHOC("c",{is_lhn_hoc_button:!0}):(lhnQuery(".lhnChat .lhnFieldInput").addClass("lhnHide"),lhnQuery("<div id='"+e.field_info+"' class=\"lhnCustomerMessage lhnWindow-message--container\" attr='"+e.order+'\'><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+e.text+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div><div class="lhnMessageImage lhnChatLogo"></div></div>').insertBefore(".lhnWindow-chat_input_jumplogic"),void 0!==lhnQuery(".lhnChat")[0]&&scrollChat()))})),lhnJsSdk.vChan.on("jump_logic:new_question",(function(e){1==lhnJsSdk.isHOC&&(parseInt(lhnQuery("#lhnHelpOutCenter").css(lhnJsSdk.settings.styles.position))<0||!lhnQuery("#hocSyschat").hasClass("hocactive")||"hidden"==lhnQuery("#lhnHelpOutCenter").css("visibility"))?openHOC("c",{is_lhn_hoc_button:!0}):jl_working||(void 0!==e.html?(lhnQuery(e.html).insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat()):setTimeout((function(){fetchNextJumpLogic(e.win,e.goto,e.opts)}),1500))})),lhnJsSdk.vChan.on("jump_logic:dept",(function(e){lhnJsSdk.isOnline=null!=lhnJsSdk.chatSession||e.chat.online_status,lhnJsSdk.options.dept=e.dept,online_type=0!=lhnJsSdk.options.dept?"department":"client",updateOnlineStatus({chat:{online_status:lhnJsSdk.isOnline,online_type:online_type}}),"function"==typeof window.lhnStatusUpdate&&window.lhnStatusUpdate()})),lhnJsSdk.vChan.on("jump_logic:ended",(function(e){jumplogic_chatended()})),lhnJsSdk.vChan.on("survey:submitted",(function(){"survey"==chatType&&(closeHOC(),chatType="prechat",lhnQuery("#hocSyschat").html(""),firstOpen.chat=!0,launchedChat=!1)})),lhnJsSdk.vChan.on("jump_logic:goto",(function(e){jl_working&&(opts=e.opts,opts.from_goto=!0,embedPreChatQuestionCallback(e,opts))})),lhnJsSdk.vChan.on("jump_logic:show_typing",(function(e){chatTypingStatus({operator_typing:e.operator_typing})})),lhnJsSdk.vChan.on("jump_logic:text",(function(e){0==lhnQuery("#"+e.message_id).length&&(payload_text=jumpLogicTokenReplace(e.text),payload_text=convertUrlsAndImages(payload_text),lhnQuery("<div id='"+e.message_id+'\' class="lhnOperatorMessage jumplogic lhnWindow-message--container"><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+payload_text+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div><div class="lhnMessageImage lhnChatLogo"></div></div>').insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat())})),lhnJsSdk.vChan.on("jump_logic:ai_text",(function(e){0==lhnQuery("#"+e.message_id).length&&(payload_text=jumpLogicTokenReplace(e.text),payload_text=convertUrlsAndImages(payload_text),lhnQuery("<div id='"+e.message_id+'\' class="lhnOperatorMessage jumplogic hue-answer lhnWindow-message--container"><span></span><div class="lhnWindowMessageInner"><div class="lhnWindow-message">'+payload_text+'</div><span class="lhnStatus"></span><span class="lhnTime"></span></div><div class="lhnMessageImage lhnChatLogo"></div></div>').insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat())})),lhnJsSdk.vChan.on("jump_logic:close_window",(function(e){lhnJsSdk.closeHOC()})),lhnJsSdk.vChan.on("jump_logic:start_chat",(function(e){isOrigin(e)&&jl_working&&jumpLogicStartChat(e.opts)})),lhnJsSdk.vChan.on("jump_logic:restart_bot",(function(e){lhnQuery(".lhnChat [id^='fld_'], .lhnChat [for^='fld_'], .lhnChat .lhnOperatorMessage, .lhnChat .lhnCustomerMessage").attr("id","")})),lhnJsSdk.vChan.on("jump_logic:chat_ended",(function(e){chatEnded()})),lhnJsSdk.vChan.on("jump_logic:kb_article",(function(e){0==lhnQuery("#"+e.message_id).length&&(lhnQuery('<div id="'+e.message_id+'" class="lhnOperatorMessage lhnWindow-message--container"><span></span><div class="lhnWindow-message"><div id="lhnKbEmbed"></div></div><span class="lhnTime"></span></div>').insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat(),embedKbArticleCallback(e,{el:"lhnKbEmbed"}),lhnQuery(document).ready((function(){lhnQuery(document).on("click","#lhnKbEmbed",(function(){embedExternalPage(),embedKbArticleCallback(e,{el:"lhnExternal"})})),scrollChat()})))})),lhnJsSdk.vChan.on("jump_logic:callback",(function(e){if(0==lhnQuery("#"+e.message_id).length){var n=e.action.callback,t=e.action.win;lhnQuery('<div id="'+e.message_id+'" rel="cb'+n+'" class="lhnWindow-message--container"><div class="hocSecureForm"><div class="form_chat_btn form_not_filled">'+lhnJsSdk.dict.callbackTitle+"</div></div></div>").insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat(),"v1"!=hocVersion?embedCallbackCallback(e,{el:"lhnExternalContainer",win:t}):(lhnQuery("#hocSyschat").append('<div id="cb'+n+'" class="secure_forms lhnHide"><div class="form_close"></div><div class="sf_main_form"></div></div>'),embedCallbackCallback(e,{el:"cb"+n+" .sf_main_form",win:t})),lhnQuery(document).ready((function(){lhnQuery(document).on("click","[rel='cb"+n+"']",(function(){return"v1"!=hocVersion?externalPageOpen():lhnQuery("#cb"+n).removeClass("lhnHide"),!1})),lhnQuery(document).on("click",".secure_forms .form_close",(function(){return lhnQuery("#cb"+n).addClass("lhnHide"),!1})),lhnQuery(document).on("click",".lhnHocExternalClose",(function(){return lhnQuery("[rel='cb"+n+"']").addClass("lhnHide"),!1}))}))}})),lhnJsSdk.vChan.on("jump_logic:ticket",(function(e){if(0==lhnQuery("#"+e.message_id).length){var n=e.action.ticket,t=e.action.win;lhnQuery('<div id="'+e.message_id+'" rel="ticket'+n+'" class="lhnWindow-message--container"><div class="hocSecureForm"><div class="form_chat_btn form_not_filled">'+lhnJsSdk.dict.ticketTitle+"</div></div></div>").insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat(),"v1"!=hocVersion?embedTicketCallback(e,{el:"lhnExternalContainer",win:t}):(lhnQuery("#hocSyschat").append('<div id="ticket'+n+'" class="secure_forms lhnHide"><div class="form_close"></div><div class="sf_main_form"></div></div>'),embedTicketCallback(e,{el:"ticket"+n+" .sf_main_form",win:t})),lhnQuery(document).ready((function(){lhnQuery(document).on("click","[rel='ticket"+n+"']",(function(){return"v1"!=hocVersion?externalPageOpen():lhnQuery("#ticket"+n).removeClass("lhnHide"),!1})),lhnQuery(document).on("click",".secure_forms .form_close",(function(){return lhnQuery("#ticket"+n).addClass("lhnHide"),!1})),lhnQuery(document).on("click",".lhnHocExternalClose",(function(){return lhnQuery("[rel='ticket"+n+"']").addClass("lhnHide"),!1}))}))}})),lhnJsSdk.vChan.on("jump_logic:secure_form",(function(e){var n=e.action.secure_form;"v1"!=hocVersion&&embedExternalPage(),lhnQuery(e.html).insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat(),"v1"!=hocVersion&&embedExternalPage(),loadSecureForms(e.id,n,{prechat:!0})})),lhnJsSdk.vChan.on("jump_logic:custom_js",(function(payload){custom_js_obj="object"!=_typeof(payload.action.custom_js)?JSON.parse(payload.action.custom_js):payload.action.custom_js,custom_js=jumpLogicTokenReplace(custom_js_obj.js),callback_index=payload.action.order,"feedback"==custom_js_obj.type?(window.lhnBotCustomJsCallback=function(e){lhnQuery('<div class="lhnOperatorMessage lhnWindow-message--container"><span></span><div class="lhnWindow-message">'+jumpLogicTokenReplace(e)+'</div><span class="lhnTime"></span></div>').insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat(),processActions(payload.data)},window.lhnBotCallback=lhnBotCustomJsCallback,i=action_length,eval(custom_js)):eval(custom_js)})),lhnJsSdk.vChan.on("jump_logic:math_formula",(function(e){lhnQuery(e.result).insertBefore(".lhnWindow-chat_input_jumplogic"),scrollChat()})),lhnJsSdk.vChan.on("system:stop",(function(e){stopSocketTimer(),closeSocketConnection()})),lhnJsSdk.vChan.on("system:reconnect",(function(e){connectSocket(null,reconnectChannels)})),lhnJsSdk.vChan.on("jump_logic:step_done",(function(){jl_working=!1})),lhnJsSdk.vChan.onClose((function(){lhnjti=null==lhnStorage.getData("lhnJWT")?"nocookie":JSON.parse(decodeBase64(lhnStorage.getData("lhnJWT").split(".")[1])).jti,lhnJsSdk.log("visitor channel closed",lhnjti,navigator.userAgent)})),lhnJsSdk.vChan.join().receive("ok",(function(e){lhnJsSdk.log("Joined 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lhnSendError(e,n){if(0==e.length)return!1;e=e.substring(0,300);var t=baseurl+"handler/e.ashx?c="+encodeURIComponent(lhnJsSdk.setup.account)+"&e="+encodeURIComponent(n)+": "+encodeURIComponent(e)+"&p="+encodeURIComponent([location.protocol,"//",location.host,location.pathname].join("")),a=new Image(1,1);a.onload=function(){a.src=t},a.src=baseurl+"images/spacer.gif"}function _sendToGaTracker(e,n,t,a,l){var s=l?l+".send":"send";window[a](s,{hitType:"event",eventCategory:"LiveHelpNow",eventAction:e,eventLabel:n,nonInteraction:t})}function detectGaType(){setTimeout((function(){(!gaType||!ga_local["_track"+gaType])&&("function"==typeof gtag&&"object"==("undefined"==typeof dataLayer?"undefined":_typeof(dataLayer))&&"function"==typeof dataLayer.push?gaType="gtag":"object"==("undefined"==typeof dataLayer?"undefined":_typeof(dataLayer))&&"function"==typeof dataLayer.push?gaType="gtm":"object"==("undefined"==typeof _gaq?"undefined":_typeof(_gaq))?gaType="gaq":"function"==typeof ga&&"ga"==gaType&&(gaType="ga"))}),500)}function getGaType(){return gaType||(detectGaType(),gaType)}function setGaType(e){("gtm"==e&&"object"==("undefined"==typeof dataLayer?"undefined":_typeof(dataLayer))&&"function"==typeof dataLayer.push||"gtag"==e&&"function"==typeof gtag&&"object"==("undefined"==typeof dataLayer?"undefined":_typeof(dataLayer))&&"function"==typeof dataLayer.push||"ga"==e&&window.GoogleAnalyticsObject&&"string"==typeof window.GoogleAnalyticsObject||"gaq"==e&&"object"==("undefined"==typeof _gaq?"undefined":_typeof(_gaq)))&&(gaType=e)}function doGaTrack(e,n,t){if(checkFocus()&&"true"!=lhnStorage.getData("ga"+e+n)){var a=getGaType();if(t=void 0!==t&&t,lhnStorage.setData("ga"+e+n,"true",300),a&&ga_local["_track"+a])return ga_local["_track"+a](e,n,t)}}function refresh(){null==lhnJsSdk.chatSession&&(chatSurveyId=void 0===lhnJsSdk.options.chatSurveyId?chatSurveyId:lhnJsSdk.options.chatSurveyId,firstOpen={chat:!0,ticket:!0,callback:!0,knowledge:!0},disableEndChat=void 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e={java:lhnJsSdk.options.java,res:lhnJsSdk.options.res,depth:lhnJsSdk.options.depth,custom1:lhnJsSdk.options.custom1,custom2:lhnJsSdk.options.custom2,custom3:lhnJsSdk.options.custom3,custom1Label:lhnJsSdk.options.custom1Label,custom2Label:lhnJsSdk.options.custom2Label,custom3Label:lhnJsSdk.options.custom3Label,operator_id:lhnJsSdk.options.operator_id,dept:lhnJsSdk.options.dept,cookie:lhnJsSdk.options.cookie,referrer:lhnJsSdk.options.referrer,pagetitle:lhnJsSdk.options.pagetitle,pageurl:lhnJsSdk.options.pageurl,chatwindowid:system_windows.chat,utm_source:qs("utm_source"),utm_medium:qs("utm_medium"),utm_campaign:qs("utm_campaign"),utm_term:qs("utm_term"),utm_content:qs("utm_content"),click_id:detectClickId()};ajaxCall(appurl+apiversion+"/visitor/init/",e,"POST",refreshVisitorCallback)}function refreshVisitorCallback(e){void 0!==e.payload.jwt&&e.payload.jwt&&(lhnStorage.setData("lhnJWT",e.payload.jwt,e.payload.jwt_expire),resource_id=JSON.parse(decodeBase64(e.payload.jwt.split(".")[1])).resource.id,lhnStorage.setData("lhnContact",resource_id,63113904)),opImgInChat=e.payload.op_img_in_chat,vchanLeave(),setTimeout((function(){vchanConnect()}),200)}function refresh_dictionary(){buildDictionary()}function detectClickId(){clickIds=["GCLID","FBCLID","TWCLID","HECLID","DCLID","CLID"],lhnClickId="";for(var e=0;e<clickIds.length;e++)lhnClickId=null==qs(clickIds[e])?lhnClickId:qs(clickIds[e]);return lhnClickId}function scrollChat(){void 0!==lhnQuery(".lhnChat")[0]&&lhnQuery(".lhnChat").scrollTop(lhnQuery(".lhnChat")[0].scrollHeight)}function updateVisitorOptions(e){"object"==_typeof(e)?(void 0!==e.dept&&(lhnJsSdk.options.dept=e.dept),void 0!==e.chatWindowId&&(lhnJsSdk.options.chatWindowId=e.chatWindowId),void 0!==e.callbackWindowId&&(lhnJsSdk.options.callbackWindowId=e.callbackWindowId),void 0!==e.ticketWindowId&&(lhnJsSdk.options.ticketkWindowId=e.ticketWindowId),void 0!==e.chatSurveyId&&(lhnJsSdk.options.chatSurveyId=e.chatSurveyId),refresh(),refresh_visitor()):ajaxCall(appurl+apiversion+"/ui/hoc/"+e+"/update_options/",{},"GET",updateOptionsCallback)}function updateOptionsCallback(e){void 0!==e.payload.options.department&&(lhnJsSdk.options.dept=e.payload.options.department),void 0!==e.payload.options.systems[1].window&&(lhnJsSdk.options.chatWindowId=e.payload.options.systems[1].window),void 0!==e.payload.options.systems[3].window&&(lhnJsSdk.options.callbackWindowId=e.payload.options.systems[3].window),void 0!==e.payload.options.systems[4].window&&(lhnJsSdk.options.ticketkWindowId=e.payload.options.systems[4].window),void 0!==e.payload.options.systems[1].survey&&(lhnJsSdk.options.chatSurveyId=e.payload.options.systems[1].survey),refresh(),refresh_visitor()}})("undefined"!=typeof lhnJsSdk?lhnJsSdk:lhnJsSdk={}),"complete"==document.readyState?lhnJsSdk.init():window.addEventListener?window.addEventListener("load",(function(){lhnJsSdk.init()})):window.attachEvent("onload",(function(){lhnJsSdk.init()}))})();